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Novotel Mexico Santa Fe

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196 Reviews from our TripAdvisor Community

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Showing 70: English reviews
Westchester Co., NY
Reviewed 20 October 2013

There was no desk and chair for work, and the odd design of the sofa/settee made it quite uncomfortable to sit upright to work on a laptop. I stayed 3 nights and on the 2nd day switched on the TV and found it was not working. It had not been repaired/replaced until my departure. On the positive side, the room...

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Helpful?
Thank LEO-WCNY
Milano
Reviewed 17 October 2013

The Novotel is located in Santa Fe, the buiness district. The hotel is of good quality, according to the standard of the Novotel chain, that is not the best, but on the other hand has a price absolutely adequate. My room was clean. The staff friendly and qualified . The WiFi line is excellent, very fast and always on. The...

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2Thank Marco P
Romania
Reviewed 4 September 2013 via mobile

Good location, great breakfast buffet, quite ok pool, clean rooms, friendly staff, wi-fi could be better. One of the best hotels I stayed in the area and a good choice considering all you need when you travel.

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Thank onika
New Delhi, India
Reviewed 3 September 2013

Very good middle Class and modern Novotel in Mexico City! It was our first time in that Hotel (recommeded by some of our Friends) and during this Trip, we did spend there 2 Nights. all was fully ok and we did liked this Hotel and especially their friendly Employees there. Breakfast Service was also fully ok, with good Choices of...

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Thank highflyers2323
Ribeirao Pires
Reviewed 26 July 2013

Hotel lobby is nice, employees are very careful and open, room is comfortable and very clean. Breakfast is basic, not much options. Gym has equipments for aerobics and strenght training. Nice pool. Supermarket and small mall across the street. I recommend for business travel, perfect option for this kind of trip.

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Thank dcastelucci
New York City, New York
Reviewed 12 July 2013

The Hotel Novotel is located in a quiet area of the Santa Fe business district. The hotel is a well-run, European style hotel. The staff is well trained, courteous and helpful. Rooms are spacious, adequately appointed and comfortable. The morning breakfast is well done and tasty. This hotel is recommended for anyone who needs to pay a business visit to...

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Thank Lance B
Lexington, Kentucky
Reviewed 13 January 2013

This is one of a few hotels in the area of Santa Fe. Very nice area, but really just the corporate offices, some other hotels, the university campus, etc. But there isn't much to do here as a tourist, so only consider this hotel if you are travellng on business for the local area. Stay more in the center of...

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1Thank Palooka32
Accor_Mexico, Director of Sales at Novotel Mexico Santa Fe, responded to this review

Dear Guest, we really appreciate your feedback, If we would not have this kind of comments there would be no way to improve our services and opportunity areas. I hope we can have the opportunity to welcome you back in Novotel and your experience will be better. Thanks again!

New York City, New York
Reviewed 29 August 2012

I stay regularly at this hotel during my business trips. The location in Santa Fe is very convenient, as it is just in front of a new shopping mall full of shops, restaurants and even a great supermarket (Chedraui). The hotel is very functional. Rates usually includes free wifi and breakfast, which is a big plus. The hotel even have...

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1Thank Fernando-Botargues
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this review

Dear Guest I appreciate very much your comments and I will personally advise the food and beverage specialist and our Executive Chef to take into account your important suggestions. Looking forward to receiving you soon. Regards, Douglas Goncalves General Manager

Munchen
Reviewed 14 August 2012

Had to travel for business and felt like home. All staff is very friendly. The elevators have a security system that avoid outside people get into guest rooms floors. Breakfast Service is very good, variety and flavor excellent.

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1Thank Kneffel S
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this review

Dear Guest, thank you very much for your comments, at Novotel we strive to provide a superior service, I was personally satisfied that you felt like home! Hope to seeing you soon. Regards, Douglas Goncalves General Manager

LA
Reviewed 10 August 2012

During breakfast in the main floor. 2 people entered and grabbed my bag from the table. There is not way the hotel was not involved in some way. You can not exit the hotel and the main area without not passing security and valet parking... They help me to go to make the declaration to the police but the hotel...

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2Thank radhaflo
Accor_Mexico, Gerente geral at Novotel Mexico Santa Fe, responded to this review

Dear Guest, Thanks for your comments. As you are aware of, the case has been directlly dealt by the local authorities who are in charge of the legal investigations. Douglas Goncalves General Manager

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The 4-star Novotel México Santa Fe hotel is situated in the heart of the exclusive residential and commercial area of Mexico City. It is just 10 mins from the Expo Bancomer convention center, 30 mins from Toluca airport and close to entertainment such as the Santa Fe shopping center, parks and restaurants. Ideal for business trips or family vacations, it has 148 modern, comfortable rooms, a restaurant, bar, outdoor pool, fitness center, 6 meeting rooms and free connection to the Internet. ... more   less 

Additional Information about Novotel Mexico Santa Fe

Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: RM239 - RM536 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Mexico Santa Fe 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Novotel Mexico Santa Fe Hotel Mexico City
Novotel Mexico City
Accor Mexico City
Mexico City Novotel
Novotel Mexico Santa Fe Mexico City
Hotel Style:
#48 Luxury Hotel in Mexico City
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Questions & Answers

Questions? Get answers from Novotel Mexico Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No special recommendation----just don't stay there !!!”
 of 5 bubbles Jenaro45, 14 Sep 2016 | Read review
“We had a dog, that was welcomed, paid a small fee, and have the rooms in a low floor.”
 of 5 bubbles Marciacbm, 15 Dec 2015 | Read review
“Make sure you get a room at the front of the hotel, otherwise you are facing the JW Marriott, behind.”
 of 5 bubbles colbox, 21 Nov 2015 | Read review
“Rooms above 4th floor have better views”
 of 5 bubbles 764taos, 3 Mar 2015 | Read review
“Shower corner (no bath) gave somewhat wet floor around the washingtable.”
 of 5 bubbles joepk126, 28 Oct 2014 | Read review
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