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W Mexico City

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W Mexico City
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857 Reviews from our TripAdvisor Community

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Showing 558: English reviews
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Playa del Carmen, Mexico
Reviewed 2 days ago NEW

This is not one of Starwood's best properties. The location is fabulous, really nice neighborhood and close to many great restaurants and Chapultepec Park. The hotel is pretty lousy in general. The shower in our room didn't drain, the elevators are so tiny as to be really claustrophobic, the ice maker on our floor didn't work, there were workers outside...

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Thank MexicoDoolie
Pleasant Hill, California
Reviewed 3 days ago NEW

The W Hotel as expected lives up to the style of the brand. Our suite had an amazing view was super clean and very well kept. The location is near some of the national attractions and several great bars and restaurants.

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Thank rjmonares
Chicago, Illinois
Reviewed 5 days ago NEW

Since my original visits a few years ago, I returned for a few short stays before and after the new year. I'm very impressed by the updates made by the hotel. The interiors have a very fashion-forward design to them. The rooms, especially the bathrooms, are now more functional for guests. I also enjoyed the new dining options. This is...

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Thank letsgofire
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello letsgofire; An old school guest returned? Awesome! We love the new look of our rooms and it's great to know you do too! Did you tried our hot tub in our Away Spa? It's better than ever and we are looking for new therapies so you can relax even more. When are you coming back? Hope to see you...

Reviewed 1 week ago NEWvia mobile

The W is located in the perfect spot of Polanco, right near all the best restaurants and nicest parts of the city. My girlfriend and I visited for a long weekend and we're very impressed with how friendly and helpful the staff was. You're greeted by knowledgeable people who were kind enough to help us plan our weekend. The bar...

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Helpful?
Thank Mark S
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Mark S; WOW! It looks like you had a complete W Experience with us, thank you for sharing it! Our talent (staff) is the best we have in W Mexico City, they will try to help you with every little thing you may need, that's part of our Whatever / Whenever philosophy. Seems like you have an excellent...

West Hartford, Connecticut
Reviewed 1 week ago

Checked into a pretty room and got a great room-service burger. Then things started falling apart - the toilet wouldn't flush, the shower wouldn't drain and the door lock wouldn't work - almost missed my flight. The W looked like the most expensive hotel in town when I was visiting and so I expected a top notch experience. The atypical...

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Thank BigGFoodie1
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello BigGFoodie1; Thanks a lot for taking the time to share your Experience with us. First let me ask you for an apology since the things you mention shouldn't worked that way. Did you report this to us while you were here? The satisfaction of our guests is very impotant to us and I hoped our engineering team had the...

Sao Paulo, SP
Reviewed 2 weeks ago

Great hotel in a great location. Comfortable with funky room decoration. Thought it was a little strange that the only window in the room was through the bathroom. Had to keep it closed since the room was in a corner and the other corner room had visibility into my room. That kept my room dark most of the time. Spa...

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Thank pfmrocha
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello pfmrocha; Thanks a lot for sharing your comments with us, I'ts great to know you liked our vibrant style! I'm sorry to find out your room was a bit dark, hope our electric ilumination could help you with that. Did you tried out temazcal? It's an awesome start for a relaxing day! Daniel Menéndez Whatever / Whenever

Auckland, New Zealand
Reviewed 2 weeks ago via mobile

My first time in Mexico and was not disappointed. Not only a very vibrant city with plenty happening but beautiful people and culture. I stayed at W Hotel as was their for business. Great location as there are many restaurants locally within walking distant. The hotel itself is extremely modern and caters exceptionally well for everything required. I arranged transfer...

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1Thank Metro777
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there Metro777; WOW! It looks like you had a complete W Experience! It's great to know you had time to spare and check our neighborhood; eventhough you came for business. We have a lot of things do, places to visit, food to try and more in Mexico City! If you don't know what should you do during your next...

New York City, New York
Reviewed 2 weeks ago

I went there for a weekend get away and meeting some friend and love the complete stay. The place is very modern and well decorated. It has a easy access to the attractions around and are wich is polanco and reforma avenue. I got a double bed room and love it, the view was stunning and l love the purple...

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Thank bayronarena
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there bayronarena; Thanks a lot for sharing your comments with us. I think you stayed with us a few time ago, we have a lot of new things going on, new style in our rooms, an upgraded living room bar, a new restarant called J by José Andrés and more! Don't forget to drop by to W in your...

Edinburgh, United Kingdom
Reviewed 12 February 2017

Situated in Polanco, which is a great area to wander around. Like all W Hotels very modern, although I sense it might be due a slight refit/update. I thought the restaurant (Spanish Menu, so do not expect anything Mexican) was OK....nothing to get too excited about, although the service was exceptional and you have the option to sit outside, which...

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Thank glen g
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello Glen, Thank you for sharing with us about your experience. It is good to know that you had a great time in W Mexico city. We are actually very proud of the service overall. Do not forget to contact our Whatever Whenever team for your next stay and we will be happy to assist you! Best Regards, Yair Hernández...

Chicago, Illinois
Reviewed 1 February 2017

My fiance and I stayed at the W from January 27th to January 29th of 2017 when we traveled to Mexico City for leisure. The location of the hotel in Polanco is wonderful. It is a very nice and safe area which is very walkable. There are plenty of restaurants and shops close by, We arrived at the hotel at...

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Thank Rohit_Loomba
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello Rohit_Loomba; It's great to know you had an amazing time and a complete W Experience! I think the only thing you missed was our restaurant J by José Andrés, don't forget to try it during your next stay, it's a must in Polanco. The Alan Walker set was so vibrant, wasn't it? Don't forget to follow our social media...

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Staying in Polanco

Neighbourhood Profile
Polanco
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range: RM735 - RM1,882 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#9 Spa Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#33 Romantic Hotel in Mexico City
#39 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from W Mexico City staff and other travellers.
4 questions
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Questions? Get answers from W Mexico City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I highly recommend the fantastic suites.”
 of 5 bubbles rjmonares, 25 Mar 2017 | Read review
“Avoid corner rooms if possible”
 of 5 bubbles pfmrocha, 14 Mar 2017 | Read review
“Ask for a top floor.”
 of 5 bubbles bayronarena, 10 Mar 2017 | Read review
“I was on the seventh floor and comfortably removed from the disco-throbbing bar.”
 of 5 bubbles 670nelsons, 15 Jan 2017 | Read review
“Safety First. This area is not safe. I personally got robbed of my $2000 watch in broad day light. Near Polanco.”
 of 5 bubbles adnank2017, 1 Jan 2017 | Read review
5 of 5