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We had made reservations for our family far in advance to ensure that we were able to secure two adjacent rooms. Unfortunately, at check in there was an issue and our rooms were on the same floor, but far apart. The manager on duty, Cristal...More
All in all it was a one week , comfortable stay at the Holiday Inn Mexico Buenavista.
1.Positiv point is the good location, short taxi distance to Basillica Guatelope for my wife and Giribaldi plaza for myself.
2. Outstanding Fitness Center, plus coxy pool area....More
My family and I stayed 3 nights..our room was great. Modern decor. The hotel has a lap pool and fitness center. I say fitness center because on one level it has a weight room and on the second level it has treadmills and Ellipticals. There...More
I am Platinum with IHG, and in the last couple of years I have got welcome points EVREY TIME i stay in an IHG property. Not here, they offer me a Botana (peanuts or soda) even though I asked for points. Needless to say did...More
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico BuenavistaResponded 15 April 2018
Greetings from Holiday Inn Mexico Buenavista, thank you for the review. I'm sorry to hear that the overall service level provided by staff fell short of usual expectations. While I also understand your disappointment towards the Welcome Amenity, as a gentle reminder, this varies...More
I have stayed at this hotel quite a few times. I am a Platinum member of IHG and still amazed that they do not let you check in prior to 3pm. Most hotels will let you check in early but they never do and keep...More
Thank Mark C
Response from IHGService, Guest Relations Manager at Holiday Inn Mexico BuenavistaResponded 3 April 2018
Hi Mark C,
Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about the check in process and levle of service received. I'm sorry for the letdown. This will be shared with the team for future improvements.