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Crowne Plaza Hotel de Mexico

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Traveller (158)
Room & Suite (154)
Dining (32)
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Overview
  • Excellent33%
  • Very good37%
  • Average18%
  • Poor7%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (658)
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88
54
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10
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57
88
54
21
10
Show reviews that mention
All reviewsthe world trade centerroom servicebreakfast buffet was excellentexecutive levelnice bedrooms are bigstayed two nightsfelt very safeenjoyed my staywtcmexicodesksuperamaconciergegyminsurgentessupermarket
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11 - 15 of 230 reviews
Reviewed 14 December 2017 via mobile

Great location , friendly staff let down by maintenance standards of rooms . Heating didn’t work in 2 rooms . Curtains that don’t close , hairdryers that don’t work . I felt disappointed at how Crowne Plaza have slipped .More

Thank hunterboy101
Response from Calos S, Gerente at Crowne Plaza Hotel de MexicoResponded 3 February 2018

Hello dear Hunterboy, we are very glad about your visit. We are sorry about your disappointing experience, we are working very hard on the guest rooms remodeling process and we hope you come back again this 2018 to offer you a completely new experience. Thank...More

Reviewed 27 November 2017

Arrived to the airport early morning and had a huge traffic until arriving to the hotel. The service level was so good that compensate all the tiring process to get to the hotel. Rooms are nice and clean - air conditioning is not really working...More

Thank Ricardo M
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 1 December 2017

Dear guest, so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.

Reviewed 28 October 2017

Our room was very nice with a view to the world trade Centre just across the road. Plenty of space in the room. Bed was very comfortable. The staff were very friendly and helpful,, especially the concierge and booking tours. Only suggestion since the traffic...More

Thank ROD B
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 28 October 2017

Dear Rob so happy to read that you enjoyed your stay with us. Thank you for selecting our hotel. We look forward to seeing you soon.

Reviewed 6 October 2017

Its my second stay at this hotel within a year Big mistake Rooms in a very bad shape Poor maintenance No hot water and then only dripping Shade curtains torn out Bad light system And no heating We were freezing in the room It was...More

Thank amnobenda
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 7 October 2017

Dear Valued Guest; thank you for taking the time to share your comments with us. I offer my sincere apologies for the general dissatisfaction of your stay as our staff and facilities did not meet your expectations. This is definitely not the image we would...More

Reviewed 19 September 2017

It was a Great Experience. Excellent and Personalized Service... Cleanliness, Attention,etc. Quick service in general. I will repeat my experience for my next business meeting trips in Mexico City and WTC in particular.

Thank malmaguer2017
Response from Calos S, Manager at Crowne Plaza Hotel de MexicoResponded 21 September 2017

Dear Mr. Almaguer; thank you for your visit and feedback provided. We look forward to seeing you soon.

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Details
Price range
US$111 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Mexico City
#37 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$111 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Spa Hotel in Mexico City
#37 Luxury Hotel in Mexico City
#65 Business Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (158)
Room & Suite (154)
Dining (32)
Amenities (14)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Alina K
15 January 2018|
AnswerShow all 2 answers
Response from Alejandro A | Property representative |
Hello dear Alina, thank you for writing us. Yes we have, also we have assigned one floor for this preference. Please let us know all your questions.
1
Vote
Forrest S
27 December 2017|
AnswerShow all 4 answers
Response from Alejandro A | Property representative |
Hello dear Peter, thank you for writing us. Unfortunately we have not shuttle service but we can book a cab for you, we work with a cab agency since many year ago and they provide us an excellent service. You can arrange a... More
0
Votes
Audrey P
18 November 2017|
Answer
Response from ROD B | Reviewed this property |
I do not recall as I didn't need one. But I am sure you could get one sent to the room if necessary. The staff there were always very helpful
0
Votes
Room Tips
"Avoid this hotel"
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"I stayed at Floor #3 and it was very relax."
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"Mine was on first floor and was quiet enough. Maybe a high floor with a view"
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"Top rooms better"
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