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Fiesta Americana Santa Fe Hotel

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327 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Reviewed 29 June 2013

Please change the menu at the restaurant! The menu claimed of having a Peruvian Ceviche, globally recognized as a fine example of Peruvian cuisine. I was so excited to see this on the menu and obviously and proudly ordered the dish. When it arrived, I was so deflated as it did not look like a Peruvian Ceviche and the taste...

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Helpful?
Thank George L G
DiegoMadero, Director General at Fiesta Americana Santa Fe Hotel, responded to this review

Dear Guest, thank you for your comment and I apologize for the disappointment you had with the dish in the restaurant, and we are reviewing and taking actions. thank you very much for your time

Reno, Nevada
Reviewed 29 April 2013

I just stayed at the Fiesta Americana Santa Fe for a couple of nights on a business trip and I must say that I was pleasantly surprised with almost everything. The area is amazing and the hotel is top notch. You need to swipe your key card at the elevators to get them to go up last the lobby, which...

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1Thank VictorMiyagi
DiegoMadero, Director General at Fiesta Americana Santa Fe Hotel, responded to this review

Dear Guest, thank you for your review about our hotel, we are very happy and encourages us to continue working with passion, we hope you visit us soon here at your home in Santa Fe

Vancouver, Canada
Reviewed 11 April 2013

The hotel architecture is magnificent. The location pretty ideal. The views wonderfull...but, that's where the positives stop for me. We arrived at 10:20, excited to enjoy a Sopa Tortilla, which we were informed at the front desk that they had in the HOTEL restaurant, but, that we had to rush, as they closed at 11:00. We rushed down not even...

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1Thank Faumun
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments and I wil make the follow up to this case and improve our service. JAGC GM

Bogota, Colombia
Reviewed 23 February 2013

I stayed at this hotel for 3 days while traveling for business. If your office/business matters are in Santa Fe area, this is a great hotel for you. Rooms are nice and comfortable, great space and even though the air conditioning is really loud, you can turn it up as soon as you get to your room and turn it...

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Helpful?
Thank MariRR27
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA HOTEL JAGC GM

Chihuahua
Reviewed 4 February 2013 via mobile

Located just across the street of the BBVA Convention center, this two-hotels in one is a very good option to stay. The fiesta inn has a lowe price, but it is still great hotel (i think is the nicest Fiesta Inn chain hotel of all), and the Fiesta Americana is very good too. The Shu restaurant is just around the...

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1Thank Signore_Colomo
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, Thank you for your comments about FIESTA AMERICANA SANTA FE JAGC gm

Pachuca, Mexico
Reviewed 10 January 2013

Have stayed in several hotels in Mexico City (for tourism), this is the best by far and not pricey at all. A new mall (samara stores) in a walking distance where you can catch a movie in a brand new cinema, a huge one (Santa Fe Mall) is just 5 minutes away by car. The room was great and had...

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1Thank Juan José F
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for choice FIESTA AMERICANA SANTA FE and thank you for your comments JAGC GM

Boca Raton, Florida
Reviewed 4 October 2012

The rooms are clean and nice, with fairly modern looking furniture. The only problem is that the A/C unit is too noisy, but fortunately the climate is good enough that I could turn it off and still sleep comfortably. The service in the restaurant is not too good. I waited about 20 minutes for a single scrambled egg, and they...

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Helpful?
Thank Carlos S
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, thank you for your comments about FIESTA AMERICANA SANTA FE HOTEL and I want to inform you that I will make the follow up to this inconvenience and improve our service. JAGC

Reviewed 25 September 2012

I stayed twice in september 2012. The hotel in general and the rooms were perfect for business purpose, front desk service very friendly. The only issue was the food: Cold breakfast in room, bad atention during breakfast buffet, poor food quality for dinner.

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Thank LukZR
Cancun
Reviewed 10 August 2012

Excellent value, wonderful & super fresh and very extended international breakfast buffet (cost only around $12 per person!, and if you American Airline advantage number then is free!! temrorary promotion, but check when check -in if is still on) Service is promt, location is very safe, surrounded with many restaurants, .... is the place to stay if you visiting DF

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Helpful?
Thank DreamDays
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE hotel Best Regards

Campinas, SP
Reviewed 28 July 2012

Breakfast is reasonable, service in general is good but for breakfast the number of people serving is not enough, so be prepared to wait a little. Room is big, good shower and both room and bathroom very clean. Far from airport (45 to 60 min - no rush hours).

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Helpful?
Thank Mauricio S
jorge g, Director General at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE and I want to inform you that I will make the follow up to this case and improve our service Best Regards

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in the new financial district where are also the largest international firms. ... more   less 

Additional Information about Fiesta Americana Santa Fe Hotel

Address: Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: RM483 - RM1,037 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fiesta Americana Santa Fe Hotel 4*
Number of rooms: 172
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Also Known As:
Fiesta Inn Santa Fe Hotel Mexico City
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Santa Fe Hotel Mexico City
Hotel Style:
#10 Green Hotel in Mexico City
#27 Family Hotel in Mexico City
#28 Business Hotel in Mexico City
#28 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Fiesta Americana Santa Fe Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water pressure on the 10th floor was iffy.”
 of 5 bubbles DHGreen, 17 Jul 2016 | Read review
“Odd numbered Rooms have 2 Twin Beds and faces the City. Even numbered rooms have 1 King Size facing a Convention Center.”
 of 5 bubbles jeffreyc791, 2 Apr 2016 | Read review
“was on floor 7 - views superb”
 of 5 bubbles southbank10, 9 Mar 2016 | Read review
“No suggestion”
 of 5 bubbles TomcatSP, 15 Dec 2015 | Read review
“The problem is the heating. It doesn't work. So if you are a winter baby....no problem”
  • View from the room we stayed in
 of 5 bubbles 337hs, 24 Oct 2015 | Read review
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