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Hotel Camino Real Santa Fe Mexico

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308 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Bogota, Colombia
Reviewed 21 September 2016

I really enjoy the hotel. Is located in a nice place in the city and surrounded by interested options for food and shopping. Great internet connection, nice outside view. The food is good, but I think room service options are too limited. The restaurant for breakfast is really amazing! full of different options, exceling in service! Service in-person-attitude is good,...

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Helpful?
Thank JuanKSolocodigo
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. I am looking forward to be your host during your next visit to Mexico City. Kindly, Managing Director...

Reviewed 1 August 2016 via mobile

I used to be a fan of this particular hotel, hence it was my choice for a week long stay for business while in Mexico City. It was a terrible mistake It's expensive as the first class hotel it used to be, but the dedicated staff that used to operate the hotel was nowhere to be found. It was replaced...

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Helpful?
Thank Francisco P
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am very sorry to hear that your stay at the hotel was disappointing. I hope in the near future you will give us another opportunity to regain your confidence, you...

Lima, Peru
Reviewed 13 July 2016

I never been on this part of the City before (Santa Fe - Mexico City); but it is completely different from the rest of the city. Santa Fe is like a different world within Mexico city. The Hotel is pricy but was excellent!, I was there one night ($3500 MXN or $190 USD), for a bussiness trip was allright. Nevertheless,...

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Thank ajdt_1
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. I am looking forward to be your host during your next visit to Mexico City. Kindly, Managing Director...

Tijuana, Mexico
Reviewed 23 June 2016

I was there for a nigh back in January and I was satisfied with the service. On tope they have a bar with a great view of Mexico city. The rooms are very nice and also have a good view.... Also if you are in need of medical attention they have an excellent service, I had a little blood pressure...

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Helpful?
Thank Richard V
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. I am looking forward to be your host during your next visit to Mexico City. Kindly, Managing Director...

Managua, Nicaragua
Reviewed 16 June 2016

Very nice and open, well lit entrance and Lobby. Could improve the checkin and checkout process. Dim light in the hallways, very nice, clean and ample rooms. Working station was excellent with easy to find electrical outlets. I was surprised to find a hotel where I still had to pay for Wi-Fi, and a very limited one. Only two devices...

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Thank Calvet_y_Asociados
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. Regarding your comments about the WiFi, we can offer you rates that include breakfast, internet and bottles of...

Reviewed 4 June 2016 via mobile

The place is nice and kept in good shape. I was traveling in a group of bout 35 people and there were only 2 staff at the front desk to check in, eventually a 3rd position opened... Restaurant and bars good. Room service lacked a working credit card machine, for breakfast we were required to sign a bill even though...

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Helpful?
Thank Marcus P
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. I am looking forward to be your host during your next visit to Mexico City. Kindly, Managing Director...

Mexico
Reviewed 30 May 2016

Even though I didn't pay for this hotel, I didn't like it. Sure, it's pretty and all, but I just hate these 'high end' hotels in which they want to charge you for everything. Want wifi? Pay up. Want a disposable razor because you forgot yours? Pay more. Want to drink water? Pay even more. Absurd, really. Give me a...

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Helpful?
Thank gioPG
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am very sorry to hear that your stay at the hotel did not fulfill your expectations. Regarding your comments about the WiFi, we can offer you rates that include breakfast,...

Reviewed 16 March 2016

I've stayed at this hotel twice (plus one at their hotel in Polanco). The experience has been consistently the same: Average. Rooms are tired, carpets show signs of aging and dirty, furniture tries to be contemporaneous but fails. Very pricey and unreliable internet. I prefer Fiesta Americana a couple of blocks away. The only bright spot is the restaurant, but...

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Helpful?
Thank pablo g
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am very sorry to hear that your stay at the hotel did not fulfill your expectations. I hope in the near future you will give us another opportunity to regain...

Laredo, TX.
Reviewed 17 February 2016

Great service, Nice and Clean rooms, great location specially if you go to the corporations based in the Santa Fe Area, it is good to be right there if you want to avoid the terrible traffic of Mexico City, great room service and food but quite expensive

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Thank armandom385
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am delighted to hear that your stay at the hotel was enjoyable. I am looking forward to be your host during your next visit to Mexico City. Kindly, Managing Director...

Reviewed 2 February 2016

I'll try to be brief: - Nice looking hotel, horrible traffic location. - Only one of the three elevators functioned during my stay (1st week of December, 2015) Imagine the wait times for such a large hotel. 100% unacceptable. - Breakfast was just OK, but they were either understaffed or horribly inefficient. Dirty tables, or simply no tables available. Empty...

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Helpful?
Thank FotoGrafik A
237JuanCarlosF, Director General at Hotel Camino Real Santa Fe Mexico, responded to this review

Dear Guest, I would like to thank you for taking the time to share your impressions of your experience at Camino Real Santa Fe with the community of TripAdvisor. I am very sorry to hear that your stay at the hotel was disappointing. I am very sorry to hear that your stay at the hotel was disappointing. I have taken...

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Staying in Santa Fe

Neighbourhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
With an architecture that is notable for its unique sober and elegant design that blends metal, glass and marble in a balanced and sophisticated manner, this architectural proposal is a visionary project where you can enjoy a world class service and the most luxurious and modern facilities. Conveniently located in the heart of Santa Fe, the hotel is just 18 miles away from Mexico City Airport, and 25 miles away from Toluca Airport, easily accessed by a modern divided highway. ... more   less 

Additional Information about Hotel Camino Real Santa Fe Mexico

Address: Guillermo Gonzalez Camarena 300 | Santa Fe City Center, Mexico City 01210, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: RM515 - RM1,004 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Camino Real Santa Fe Mexico 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Camino Real Santa Fe Mexico Hotel Mexico City
Hotel Camino Real Santa Fe Mexico Mexico City
Hotel Style:
#25 Spa Hotel in Mexico City
#41 Luxury Hotel in Mexico City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Camino Real Santa Fe Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here...”
RogerMonreal, 24 Jan 2017 | Read review
“Ask for room looking at the "Wahsing Machine" building.”
JuanKSolocodigo, 21 Sep 2016 | Read review
“Nice view of Santa Fe.”
ajdt_1, 13 Jul 2016 | Read review
“High floors for great views”
armandom385, 17 Feb 2016 | Read review
“stay away from top floor, music way too loud even during week nights.”
Ivan_Gomez_ukr, 26 Oct 2015 | Read review
5 of 5