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Casa del Alma Hotel Boutique & Spa

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Casa del Alma Hotel Boutique & Spa
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225 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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Windsor, Ontario
Reviewed 1 week ago

My daughter and I thoroughly enjoyed our stay at Casa del Alma! The room was spacious and comfortable with an amazing shower; the staff were very friendly and helpful; the attached restaurant was excellent; and the location was only two blocks from the main downtown area of the city. The only thing missing for me was a coffee maker in...

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Helpful?
Thank drhallamhelbich
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

First of all, I want to thank you for sharing your comments, for us your feedback is very important because it helps us to detect areas of opportunity and to continue improving our service and facilities, I assure you that we take your opinion seriously. We are also happy to know that your experience was satisfactory and hope that you...

Laredo
Reviewed 1 week ago

Casa del Alma has great Location, quality, delicious food, decor, cozy yet spacious, clean, safe, friendly staff. Will definitely stay again. Do not look further, Casa del Alma is the best in San Cristobal

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Helpful?
Thank fernandau45
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Miss. Fernanda, We are full of joy to know that everything in your stay in Casa del Alma has been satisfactory for you, I also want to thank you for taking the time to write your comment, thanks to your opinion we can continue to improve, our mission is to give you with the best experience on each of...

Brownsville, Texas
Reviewed 1 week ago

Great place , nice and quiet all was perfect, great value for the money. I felt safe throughout my stay. My family loved the place. The atmosphere, the decor, the spa , everything. I would highly recommend it to anyone.

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Helpful?
Thank Adrian S
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Adrian, We are pleased to know that your experience at Casa del Alma has met your expectations in all aspects, your satisfaction is our main goal. I also want to thank you for the time you took to share your comment, for us your opinion is very important because it motivates us to continue improving to be the...

Mexico
Reviewed 2 weeks ago

We toured Chiapas with a large group, and quickly realized the original hotel chosen by the tour operator didn't meet our standards of comfort. In retrospect, it was a very fortunate problem to have! We came to Casa Del Alma for desayuno (delicious), and afterward asked about availability. Rooms were available and within an hour we were moved in for...

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Helpful?
Thank ChrisHOhio
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Chris, We are pleased to know that your stay with us was satisfactory, for us our main mission is to create the best experience to each of our guests and it is grateful to know that on this occasion we have achieved this goal, we work day by day to improve, that is why it is very important...

Reviewed 3 weeks ago

The rooms are new and very comfortable. The aircon works. Its quiet but the location is very close to the center of the city. They have an underground parking free of charge. The WiFi is free, although at times hard to configure.

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Helpful?
Thank livingonajetplane
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

In Casa del Alma our mission is to make your stay an unforgettable experience, thank you very much for the time you have taken to leave us your valuable comment, it causes us great joy to know that our goal has been fulfilled again, day to day our team does Its greater effort to give you the best service ,...

Mexico City, Mexico
Reviewed 3 weeks ago

The rooms were quiet and comfortable, especially the bed. The location is very central and easy walking distance to most everything, such as Casa Na Bolom. The staff were friendly and professional, espcecially when departing at 4 in the morning (helpfully arranged a car). The massage therapist (Ofelia) was very professional and an overall excellent masseuse. The whole massage experience...

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Helpful?
Thank inmytree2017
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

We thank you for taking the time to leave your comment, your opinion is the most important thing for us because it helps us and motivates us to improve day by day, we look for your soon returned to San Cristobal de las Casas and hopefully you will choose us again to make your stay a pleasant experience. Best Regards!

Mission, Texas
Reviewed 4 weeks ago

Would stay again, very organized Delicious food and great service Everyone very nice hotel Very clean, has big rooms, spa good and gym too very good Great location, near all the main shops, restaurants, etc

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Helpful?
Thank Celina P
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Miss Celina, We are extremely happy to know that your experience at Casa del Alma was so satisfying, also allow me to thank you on behalf all our team for your visit and for taking the time to give us your comment, for us it is very important to know your opinion to continue to improve. It was a...

Seattle, Washington
Reviewed 4 weeks ago

Our visit to San Cristobal de las Casas was so enjoyable. The hotel had the perfect location near the plaza and the rooms were lovely. The restaurant was wonderful. We plan to return next year and bring our daughters.

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Helpful?
Thank josurbrugg
Casa del Alma H, Director de Relaciones Públicas at Casa del Alma Hotel Boutique & Spa, responded to this review

In Casa del Alma our job is to make your stay an unforgettable experience, thank you very much for the time you have taken to leave us your valuable comment, it's a great joy to know that our mission has been accomplished again, day to day our team do their greater effort to fulfill our goal, since the satisfaction of...

Morristown, Tennessee
Reviewed 11 February 2017

Clean spacious rooms. Excellent bathrooms, beds, and furniture. Good service. Good restaurant. Very near all the major tourist areas. Good underground parking. There is an English-speaking staff member during the day, though guests with good knowledge of Spanish will have an easier time. Front desk staffed all the time by well-dressed Spanish-speaking staff. Feels very safe.

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Helpful?
Thank Conrad B
Casa del Alma H, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Mr. Conrad, We thank you for taking the time to leave us your comment, we are pleased to know that your stay at Casa del Alma was so pleasant , day by day we work to be better for you. Your opinion is very helpful to us, we hope you can soon returned to San Cristobal de las Casas...

Australia
Reviewed 11 February 2017 via mobile

It was such a relief to walk into a classy hotel. The decor is very comforting. The staff are so friendly and helpful especially Tanya who speaks English (what a beautiful person) woohoo! The hotel is in the old city, located very close to the the main drag. The rooms are very spacious and comfortable! The restaurant El Secreto is...

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Helpful?
Thank Sydneysider02
Casa del Alma H, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa, responded to this review

Dear Miss Suzanne and Mr. Steve, It was an honor to have you at Casa del Alma and we are very pleased to know that your stay was so pleasant because this is our main goal, we hope that someday you will return to our beautiful town of San Cristóbal and stay with us again. Also allow me to thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
In your room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa. ... more   less 

Additional Information about Casa del Alma Hotel Boutique & Spa

Address: Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: RM614 - RM1,421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa del Alma Hotel Boutique & Spa 4*
Number of rooms: 27
Reservation Options:
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Hotel Style:
#1 Green Hotel in San Cristobal de las Casas
#2 Spa Hotel in San Cristobal de las Casas
#2 Romantic Hotel in San Cristobal de las Casas
#2 Business Hotel in San Cristobal de las Casas
#2 Family Hotel in San Cristobal de las Casas
#3 Luxury Hotel in San Cristobal de las Casas
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Questions & Answers

Questions? Get answers from Casa del Alma Hotel Boutique & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pillows were a bit large for my taste, so i constantly woke up with a back neck pain”
 of 5 bubbles adriansQ9424OU, 21 Mar 2017 | Read review
“Top floor rooms offer balcony and views of churches/mountains”
  • View from room 31 balcony
 of 5 bubbles ChrisHOhio, 15 Mar 2017 | Read review
“The room is great, comfortable bed Service special ”
 of 5 bubbles 464celinap, 27 Feb 2017 | Read review
“A room on the second floor gives a balcony looking out onto the surrounding mountains”
 of 5 bubbles mrssajukes, 1 Feb 2017 | Read review
“The rooms on the second floor have better views than those on the first or ground level. However, the second floor rooms are a bit smaller.”
 of 5 bubbles ClubWorldTraveller, 23 Dec 2016 | Read review
5 of 5