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Hotel Casa de Guadalupe

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210 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Lexington, Kentucky
Reviewed 30 November 2014 via mobile

If you like Old World charm that offers modern amenities then this may be the place for you. It may be a bit off the beaten path, but if you don't mind waking it could be perfect. The staff was very accommodating and except for some street noise all was good.

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Helpful?
2Thank Don C
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear Mr. Don C. Thank you for sharing your comments with us, these are very important and help us to improove our service. On the name of all our personell, send you a big hug and wishh to see you soon at this your home away from home!

Split, Croatia
Reviewed 22 January 2014

I ve stayed two days in Casa de Guadalupe around New Years. The rooms are basic and clean but cold and humid and smell badly. Basically, the fair value would be around 30-40 USD and not 100€, without breakfast included.

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Thank 157Renci
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Greetings Dear Mr. Renci, Our policy is to solve and provide our clients requests, as we know that our resort is a unique hundred year property, there are measures to cover the pass of the time and also weather issues. In case that one of our guests needs more assistance to solve any matter, they can always approach and mention...

Mission Viejo, California
Reviewed 2 December 2013

I still struggle between a rating of 2 and 3, 3-? Pros: Clean, not right in the middle of town, however the town is quiet at night so it wouldn't matter No central heat but they have small space heaters if you ask for it. Hot water and soap, fresh towels daily Cons: the door to our room was 4...

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Helpful?
1Thank Amy G
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Amy, Our resort has an early start as the majority of our guest take tours and want to take advantage of the entire day, regarding the mexican culture, also church´s start working really early in almost all mexican cities. Late check out is always granted as long as we have availability, which changes daily, however most of...

Taipei, Taiwan
Reviewed 27 November 2013

We loved our stay at Hotel Casa de Guadalupe. It is an easy walk to the busy part of town, but the hotel is located just beyond all the hub-bub so you can relax. Our room was beautiful. Well appointed, huge, and a great bathroom. The city of San Cristobal de las Casas is lovely. We stayed for 4 nights......

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Thank 346Edward
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Edward, thank you so much for your comments, we really appreciate them and also is very pleasent for us that your experience was marvellous. We hope to see you again in this your Home away from Home! Regards

Merida, Mexico
Reviewed 3 November 2013

The place is nice, it has a colonial look with good and comfortable rooms. Breakfast was included with a good quality and the staff made an excellent job accommodating to our needs. The only problem was the last night (we stayed 5 nights) where 7 dogs were sleeping in 4 separate rooms and during all night we were unable to...

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Thank Edmoge
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear friends. Thank you for sharing your comments with us, we do appeciate all points of view, however, our resort is a pet friendly kind as we have mention on our website, normally we manage to create a place where people and pets can share with unique quality. Among this, there are some ocassions when the place turns out to...

Rome
Reviewed 20 August 2013

We are a family with two kids of 15 and 13, and we stayed 4 nights, definitely enjoying our stay. The hotel is very nice, with a family feel, and the staff is friendly. The rooms are nicely decorated, although some rooms are better than others (while our room was very quiet, our kids stayed in a room that was...

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Thank MaxRome
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Mr. Max. In the name of your home Casa de Guadalupe, I would like to give you the thanks for taking the time to write us your comments and thoughts. This comments are really important and help us to improve our service, I shall apply all the great recomendations your send. And definetly on your next visit to this...

Reviewed 2 August 2013

I had an awesome stay at Casa de Guadalupe. The service was amazing. The room was beautiful and my cousins and I really enjoyed our stay. The staff were so helpful. San Cristobal de las Casas was wonderful. I can't wait to back soon.

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Thank Rachel S
casaguadalupehotel, Public Relations Manager at Hotel Casa de Guadalupe, responded to this review
Google Translation

Buenos días. Apreciamos sus comentarios, estos nos ayudan a mejorar! No dude en contactarnos y regresar a esta su casa...

San Diego, California
Reviewed 10 July 2013

They are really not interested in the client only on money , not in service . I contacted them for pick up at the airport and ,,,,,never showed up. When I called them they answered , take a taxi . In Chiapas Mexico ? Thank God I speak spanish . They offer in the website a package all inclusive 7...

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4Thank Elias A
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Customer. We regret that your stay was not satisfactory at our Hotel, despite the fact we change you to 3 different rooms. Effectively we have a package that is based on Experiences called Discovery Chiapas and includes tours, visits to museums, activities and some meals and drinks, however IT IS NOT an All Inclusive an our advertisement and the...

Reviewed 8 June 2013 via mobile

We spent 2 nights in the Casa de Guadalupe hotel during our journey in Mexico. The hotel is a beautifull and classical colonial Mexican building. Staff and services are excellent. Particularly the hotel manager Denis has warmly welcome us and has given wonderful tips. Unfortunately the location is 15min far from the city center which is not ideal if you...

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1Thank Nareran
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review
Google Translation

Estimado amigo. Muchas gracias por tus comentarios, nos han ayudado mucho a mejorar, parte del encanto de casa de Guadalupe...

Rome, Italy
Reviewed 3 June 2013

just 4 minute walk from the downtown but here u can apreciate the silence of the city. Our bathroom was decorate with mosaic much better to the other hotel in the city where we was before. Strongly recommended hotel.

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Thank DagoFMT
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Dago. Thank you very much for your good comments, it´s very imporrtant to us to know that you have a great experience here with us. Don´t forget to come and visit us, I can assure you that this experience would be even better than the last one. thanks and see you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Travel through time and live an amazing experience staying at Hotel Boutique Casa de Guadalupe.We are a quick 10 minutes from downtown San Cristobal de las Casas on Guadalupe Avenue, right in front of Guadalupe´s Cathedral. If your plan is to fly to Chiapas, you should search flights to Tuxtla Gutierrez International Airport better know as Angel Albino Corzo or Chiapa de Corzo International Airport. . This airport is 40 km (26 miles) away from the hotel. We do offer airport transportation at a surcharge.The Hotel has colonial style, with 12 comfortable suites, tastefully decorated to create an intimate atmosphere, with beautiful Talavera playing with the warm colors, cedar and mahogany floors wrapped handcrafted details. ... more   less 

Additional Information about Hotel Casa de Guadalupe

Address: Calle Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico
Region: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range: RM222 - RM387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Casa de Guadalupe 3*
Number of rooms: 13
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Hotel Style:
#5 Business Hotel in San Cristobal de las Casas
#5 Spa Hotel in San Cristobal de las Casas
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Questions & Answers

Questions? Get answers from Hotel Casa de Guadalupe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's a preference really, what do like to see, or hear outside! Overall you couldn't go wrong.”
 of 5 bubbles adrianl894, 18 May 2016 | Read review
“We stayed in a room on main floor I have no complaints ..The room was Beautiful”
 of 5 bubbles 306wandap, 20 Apr 2016 | Read review
“All rooms are perfect, maybe There is less noise in the higher floor”
 of 5 bubbles Sanpa30, 15 Apr 2016 | Read review
“Hotel boutique not so close to downtown but in a nice place”
 of 5 bubbles Eliaflo, 26 Mar 2016 | Read review
“Avoid rooms with windows to the street, they are noisy.”
 of 5 bubbles MTorre, 4 Dec 2014 | Read review
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