We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emporio Veracruz

Save
Traveller (442)
Room & Suite (452)
Storyboard
Ratings and reviews
Certificate of Excellence
  • Excellent70%
  • Very good21%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“los canarios”(5 reviews)
“great view”(11 reviews)
“la parroquia”(8 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Rooftop Bar
Fitness centre
Concierge
Spa
4 Star Hotel
View all hotel information
Location and contact
Calle Paseo Insurgentes Veracruzanos O Paseo Del Malecon 244, Veracruz 91709, Mexico
Hotel website
7.7 km to Las Bajadas Airport
19 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (939)
Filter reviews
169 results
Traveller rating
88
52
20
8
1
Traveller type
Time of year
LanguageEnglish
More languages
88
52
20
8
1
Show reviews that mention
All reviewslos canariosgreat viewla parroquiahistoric districtgreat loungestaff workingdinner buffetthree weeksdeluxe roomrci exchangetop floorroom servicenice hotelstar hotelport areael maleconwalking distance
FilterEnglish
Updating list...
1 - 5 of 169 reviews
Reviewed 2 days ago

Efficient service, comfortable rooms, delicious Mexican food, a business trip but all good, the receptionists always smile, Miss Viany gave me a nice view from my room. I don't remember the name of the bartender but he's very fast in the services, we talks about...More

Thank francoislouvre66
Reviewed 2 weeks ago via mobile

Stayed at the Emporium for three weeks on business. The whole staff at hotel was very nice, from the front desk to the restaurants and the bar, with bartenders, Ulises, Roberto ,joaquin , Pierre , Christian and suervisor ( capitan) Leonel. Highly recommend the stsy...More

Thank enino06
Response from Daniel S, Director General at Emporio VeracruzResponded 2 weeks ago

Muchas Gracias Eric ! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know, our team has create a unique experience doing what we love to do. We hope to see you again soon! Saludos desde Veracruz, Mexico!

Reviewed 5 weeks ago via mobile

Been here before and it keeps getting better. Rooms are clean, staff is super friendly, location is central. Special props to bell boys Sergio and Jose. The condimento restaurant has great food and the service is top notch. Lucia is especially accommodating. Will be back...More

Thank Manuel V
Response from Daniel S, Director General at Emporio VeracruzResponded 2 weeks ago

Muchas Gracias Manuel V ! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know, our team has create a unique experience doing what we love to do. We hope to see you again soon! Saludos desde Veracruz, Mexico!

A TripAdvisor Member
102
Reviewed 15 May 2018 via mobile

Erika at the front desk gave super checkin service, she handled our online reservation that had not made it into their system from a third party website. She handled our luggage and car checkin before the reservation was official. I asked for a seafood restaurant...More

Thank A TripAdvisor Member
Response from Daniel S, Director General at Emporio VeracruzResponded 17 May 2018

Good morning ! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our team has create a unique experience doing what we enjoy to do. I am so sorry for our kitchen mistake, I will take care of...More

Reviewed 1 May 2018

Hotel staff at the front desk are not very helpful specially if you are exchanging your time share here. In the past you feel very welcome here but my last visit was a very poor experience. They mentioned management changes so perhaps that's what it...More

Review collected in partnership with RCI
Thank ricardo89508
Response from Daniel S, Director General at Emporio VeracruzResponded 10 May 2018

Good Morning ricardo89508! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I am really sorry about the poor experience in your last visit at our hotel, I will take care personally about this situation because there are no changes in our...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$65 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Veracruz
#1 Spa Hotel in Veracruz
#1 Luxury Hotel in Veracruz
#1 Family Hotel in Veracruz
#1 Romantic Hotel in Veracruz
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$65 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Veracruz
#1 Spa Hotel in Veracruz
#1 Luxury Hotel in Veracruz
#1 Family Hotel in Veracruz
#1 Romantic Hotel in Veracruz
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (442)
Room & Suite (452)
Dining (110)
Pool & Beach (103)
Amenities (80)
Family and Play Areas (6)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
mariapS3007MK
27 October 2017|
AnswerShow all 4 answers
Response from Manuel V | Reviewed this property |
They have a free “breakfast” of sweet bread and coffee in the lobby area. But if you’re looking for a heart Breakfast, then I’d say it is not included. However, they have a very good buffet for a very reasonable price in... More
0
Votes
A Eunice L
18 January 2016|
Answer
Response from EmporioVeracruz | Property representative |
At our Sky Lounge breakfast buffet it´s included. We do have European Plan (room only), American Plan (room with breakfast included). Airport transportation it´s subjet to abailability, chat with our whatsApp +521 229 210... More
0
Votes
Room Tips
"Recommended spa"
Read review
"see to the pool"
Read review
"Choose executive suite, covers your breakfast and a happy hour drink and appetizers"
Read review
"Ask for a room that is away from the street and faces the harbor -- they are quieter."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing