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The Westin Lagunamar Ocean Resort Villas & Spa

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#9 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Westin Lagunamar Ocean Resort Villas & Spa
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5,013 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Lagunamar Ocean Resort Villas & Spa
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Showing 4,455: English reviews
Reviewed 28 June 2015

My husband travels quite a bit for business and is a Starwood Gold member. So we usually stay in Starwood properties (Sheratons, Westins, W hotels) I felt the property was a little plain compared to some Westins I have stayed in but was still very nice. The pool was a very large infinity pool that was beautiful at night because...

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Helpful?
3Thank Floridabeacbum
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We are delighted to read your detailed review and seeing the pictures you shared with other travelers, we read every feedback from our valued guests and make actions for improve every day, Thank you for taking the time to post this, we hope to welcome you back near future for another refreshing stay. Sincerely, The Westin Lagunamar Management...

Reviewed 28 June 2015 via mobile

The worst thing about this Westin is there is no SPG check in area. It took us almost 30 mins in line for check in and by the time we got to the desk, we were told our room was not ready. (That was at 5:30 pm). The wifi at this Westin sucks. Shame on the brand Westin. Disappointed.

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4Thank Jj6969
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear of your experience and not meet your expectations, we apologize that there was no follow up on such an important matters. We would welcome the opportunity to speak with you directly and assist. Please contact us at: lagunamaroceanresort@westin.com so we may discuss this...

Reviewed 28 June 2015 via mobile

Just checked in. They charged my credit card $450 USD with no explanation. Had to argue to get it back (not sure if it was refunded). Alejandro was the manager on duty and was exceptionally standoffish and completely lacked any empathy for people arriving at midnight. We got to the room and the floor is filthy. There's a single 355ml...

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Helpful?
5Thank 10,978,905,789
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: In behalf the entire staff we want to apologize for the inconveniences you encountered during your stay, As a Platinum member your comments are really welcome and we thank you for writing your helpful feedback. We will be glad if you choose our resort once again please contact us directly: lagunamaroceanresort@westin.com Sincerely, The Westin Lagunamar Management Team

Santa Clara, California
Reviewed 28 June 2015

First time to go to Mexico, non all-inclusive accommodation. Booked airfare with expedia. We had 2 bedroom ocean view on the 7th floor. Resort is nice and food are reasonable. We used my brother's timeshare and yes, we save money by not using all-inclusive resort. We will go back.

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Helpful?
Thank maynette
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for posting a nice review; we appreciate your comments. Please come back soon for another relaxing Westin Experience. Warm Regards from Cancún! The Westin Lagunamar Management Team

kmcsoon
Reviewed 26 June 2015 via mobile

I'm writing this review as I continue to sit here in our one bedroom villa overlooking the ocean. I read reviews that checkin was chaotic, but we had no issues. We arrived a bit earlier before the rush, but I did witness it at times being busy near 4pm. We wanted to be near our other family, so we took...

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2Thank kmcsoon
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear guest, We are delighted to read your review, is very important to us to hear and read opinions of any kind from our valuable guests, thank you for choosing The Westin Lagunamar for your vacation and please come back soon! Warm Regards, The Westin Lagunamar Management Team

New York City, New York
Reviewed 26 June 2015

We love traveling during shoulder season (right after US Spring Break). We arrived April 25 and the resort wasn't crowded at all. We had used SPG Points to book directly into a 1 bedroom which was plenty of space for our family of 3. We had Platinum status so we also received breakfast vouchers each morning for the cold buffet...

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Helpful?
1Thank Songer5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations. We hope to welcome you near future. Sincerely, The Westin Lagunamar Management Team

Bothell, Washington
Reviewed 26 June 2015

Recently stayed at Westin Lagunamar for six days. Great hotel. Pros: 1. All staff speak English, and are super helpful, trying their best. 2. The pools are very good. The kids pool has a slide and there are swim-up bars for adults. The pools overlook the ocean and from an angle, looks like pool & Ocean are the same! Awesome...

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1Thank rakubego
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We appreciate your feedback and thank you for your details regarding the amenities available at the Westin Lagunamar; the spectacular infinity pool and the beach. We do our best to provide you with a renewed and refreshing stay. Thank you for providing such great details and we look forward to seeing you near future. Sincerely, The Westin Lagunamar...

Allentown, New Jersey
Reviewed 25 June 2015

I have to tell you, they treated us like we were special and tried to go above and beyond but sometimes they just couldn't get there. I love the accommodations, rooms were spacious and clean, lobby was great, pool area was gorgeous. If I had any complaints it really was the small things but you think they would be able...

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2Thank luv2travel654
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive. We hope you have the opportunity to return to the resort and experience the enhancements we are working on for our valuable Guests. Sincerely, The Westin Lagunamar Management Team

Reviewed 25 June 2015 via mobile

We had 3 units to accommodate 9 people. Well appointed with beautiful views from the 7th floor. Pools and beach were great. We will come back!!! Concierge Pedro was very helpful! Food at all the restaurants was very good. Very convenient deli/store.

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2Thank Foxhunting5
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest: We would like to thank you for posting a nice review; we appreciate your comments about the staff, facilities and food. Please come back soon for another relaxing Westin Experience. Warm Regards from Cancún! The Westin Lagunamar Management Team

Chicago
Reviewed 23 June 2015

This was our 2nd visit to the property and we had another great stay. Traveling as a family you cannot beat the Westin villa's, you have everything you need including a full kitchen, W/D, balconies with great views and plenty of space for everyone to relax. The pools and beach are excellent. The location across from La Isla Shopping Mall...

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2Thank Lisa W
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, responded to this review

Dear Guest, We would like to thank you for posting this nice review about our resort and facilities, we are glad to know that you and your family were enjoying your accommodations and our spectacular infinity pools. We hope to host you and your family near future! The Westin Lagunamar Management Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Westin Lagunamar Ocean Resort Villas & Spa is located on the white sandy beaches of Cancun, Mexico. Enjoy spacious one and two-bedroom villas that comfortably accommodates up to eight adults in as much as 1,140 square feet. Each villa features fully equipped kitchens, washers and dryers, generous living and dining areas, and complimentary Wi-Fi. ... more   less 

Additional Information about The Westin Lagunamar Ocean Resort Villas & Spa

Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM921 - RM2,135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lagunamar Ocean Resort Villas & Spa 4*
Number of rooms: 592
Reservation Options:
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Also Known As:
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Hotel Style:
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#12 Family Hotel in Cancun
#13 Romantic Hotel in Cancun
#23 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and other travellers.
507 questions
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Chicago, Illinois
3 months ago

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Questions? Get answers from The Westin Lagunamar Ocean Resort Villas & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Due to the design, all buildings should have a nice view if you stay above the third floor.”
 of 5 bubbles TravelersM2M, 26 Mar 2017 | Read review
“request 3rd floor or above. Better views (No Palms to block the view)”
 of 5 bubbles Rockoml17, 26 Mar 2017 | Read review
“Ask for a room higher than 3rd floor for a good view and no obstructions from palm trees”
 of 5 bubbles eunaf2015, 24 Mar 2017 | Read review
“All rooms have beautiful views.”
 of 5 bubbles BERKSHIREBRAT, 22 Mar 2017 | Read review
“Higher floor for better view. I could see the pool from the fourth floor, but when I sat down the view was blocked slightly by palm trees.”
 of 5 bubbles maritalbliss, 19 Mar 2017 | Read review
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