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The Grand At Moon Palace

Carretera Federal 307 Km 340 Cancun-Chetumal, Cancun 77504 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (8396)
Dining (1602)
Pool & Beach (1180)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand At Moon Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#3 of 260 hotels in Cancun
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, The Grand at Moon Palace Cancun has endless options for wholehearted enjoyment, and much more.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Valet parking
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Private balcony
Flatscreen TV
Room service
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
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Good to know
Languages Spoken
10736Reviews1904Q+A100Room tips
Traveller rating
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Popular mentions
courtd247 wrote a review Today
Houston, Texas5 contributions1 helpful vote
Our family of 4 spent a week at The Grand; we are members of the Palace Resorts and have enjoyed the Sun and Isla Mujeres Palace Resorts. The Grand was nice but really didn't live up to a five star. A few pros: rooms are nice, food is good, most service was good, spa was nice. A few cons: the beach really is terrible, housekeeping and maintenance were lacking, some really long waits for sitting down in restaurants, and you have to dodge golf carts wherever you walk on the resort. Not a bad experience but we'll try somewhere else next time.
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Date of stay: June 2021
808DawnPatrol wrote a review Yesterday
Philadelphia, Pennsylvania108 contributions72 helpful votes
We returned from a week at the Grand with a group of 10 in June. We booked two Presidential Suites (Building 89) and requested a couple of roll-away beds. There was plenty of room for us all. Building 89 is also close to two pools, Cusco and the Grill, and the beach, so it’s a favorite. We are Palace Elite members which gives us some wonderful services, such as Palace airport transportation and having Mario as your driver. His enthusiasm is infectious, and “Mi casa, su casa” has a new meaning after your ride with him. Our concierge booked our pre-arrival reservations, but our two mayordomos (butlers), Edgar and Ever, personalized our experience. “We were livin’ the dream!” They were terrific in ensuring that all ten of us had a unique experience, which included an entire day of birthday celebrations for an eight year old. They helped us adjust our schedules due to the weather. The rain gave us opportunities to create some hilarious memories at the bowling alley, Los Tacos, pools, and in our rooms! We went fishing aboard the “Perfect Game.” We caught an awesome Mahi Mahi, and it was prepared into a fantastic dinner by Chef Raphael at Cusco. (see photos). Roberto, our sommelier, paired the wines perfectly to give us a second layer of taste to the unique dishes. Elian’s attentiveness at the table gave the experience 5-stars. (The crew will ice the fish and the chef will inspect the fish before accepted for the meal) On the days where the weather prevented us from getting spoiled by the Pool Concierge Richard and Yesman at the Diamond pool, we got to enjoy the services of the Spa staff. Benjamin helped us get the most out of the hydrotherapy services. Anabi and Montserrat removed all the knots in our neck, shoulders, and back with deep tissue massages. Angel and Wendy performed the most relaxing Manicure and Pedicure treatments. A Juice Bar smoothie after a workout or massage was always a refreshing treat. Getting a chair at the pool was not difficult due to the weather. The Grand staff know how to throw a birthday celebration. First, we started at the Water Park, where Pool Concierge Viviana and her service counterpart Christina decorated a cabana for the birthday boy with balloons, banners, and a little foam. The waterpark was busy, but the waits were minimal for all of the attractions. While we had dinner, Ever and Edgar decorated the birthday boy’s roll-away bed with balloons and more banners. It was a memorable day. More call-outs. *I would highly recommend the Chef’s dinner in your room. Chef Antonio created a fantastic 5-course menu served by Hilario and Fernando. Both always one step ahead and provided Michelin-level service. Each course was nicely paired with wines. (see photos) *Another rainy day treat: Tequila tasting with Andres and Miguel at Nizuc. Our tequila and mezcal collection will expand now that I know the range of tastes. Highly recommend it because the spirits are paired with some exciting foods. *Sommelier Roberto. If you are lucky enough to see him at your restaurant, place your trust in his recommendation. Our group was amazed at the wines he selected for each meal, especially those from Mexico. The minerals in the Mexican soil give the wines a unique taste. *Find the bartender, Joel. He’s at different bars, but his house specialty shots are amazing, but be careful because they go down easy...too easy. So why only four stars instead of five stars? The hotel was experiencing post-COVID re-start challenges. The staff struggled with the surge of guests. The chaotic Saturday check-in/out process is an example. I recommend avoiding Saturday check-in/outs if possible. I’ve always given five stars, but the service experience was too variable for a 5-star exemplary level rating. Some waits would have made impatient vacationers edgy. Communication was a challenge at times, and I would recommend reconfirming reservations. Return to 5-star level will require more staff (especially in the kitchens) and some quality control in their service delivery. The one thing that has not changed is the genuine warmth in each staff member’s smile. You can feel it through their masks.
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Date of stay: June 2021
Sleep Quality
Manilo wrote a review Yesterday
South East England, United Kingdom67 contributions23 helpful votes
Travelled with my wife and daughter (15) for two weeks at the end of May from the UK. This was our first visit to the Grand and whilst we had a good time it could have been so much better. Housekeeping feels understaffed,we sometimes had our room cleaned and other times we didn’t. Same as for evening turndown,sometimes they turned up sometimes they didn’t. Restaurant’s were hard to get a booking at,when we did get a booking the food and service weren’t quite there. We tried every day to get a booking at JC Steakhouse when we finally did,we ordered the tomahawk steak and ordered it medium rare. The steak and sides turned up and the steak was carved table side and was raw,not rare but raw! We asked for it to be cooked as we ordered it and all sides were left on the table. 15 minutes later the steak turned up cooked correctly although sides and sauces were stone cold. We didn’t want to make a fuss so just ate steak minus cold sides. We were still charged the upgrade for the steak !! The hotel charges a premium and whilst I realise we travelled in a pandemic I definitely didn’t get a premium service. The staff we interacted with were superb but I feel massively understaffed. We had a nice holiday just not the 5 star paradise we were hoping for. Don’t think we’ll return
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Get restaurant,spa bookings ASAP
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2 Helpful votes
Laura C wrote a review 19 Jun
2 contributions1 helpful vote
As we are about to leave I just want to share that we had an incredible experience! Andres and Alvaro at the Beach Club pool gave us top notch service! The coconut bar on the beach was amazing! The fact that we came during a 98% occupancy time and they went above and beyond to ensure we had a fantastic trip! I can’t say enough good things! We will be back!!
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Date of stay: June 2021Trip type: Travelled with friends
1 Helpful vote
Jason K wrote a review 18 Jun
4 contributions
We booked a Presidential Suite for nine days. Absolutely wonderful. The service was splendid. The employees are happy to see you. Covid precautions are still present at meals, but mostly you can be how you wish as far as masks go. Montserrath, Jalil and Mike at the ProFlow surfing spot were top notch with teaching us. I think the resort is still getting back to speed compared to pre pandemic service, but it was still over the top.
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Date of stay: June 2021Trip type: Travelled with family
Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded 2 days ago
Dear Jason K; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We will be delighted on having you back very soon for another extraordinary vacation. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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US$450 - US$861 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about The Grand At Moon Palace
Which popular attractions are close to The Grand At Moon Palace?
Nearby attractions include Xoximilco Cancun by Xcaret (3.4 km), Wet'n Wild Cancun (5.4 km), and Ventura Park (5.4 km).
What are some of the property amenities at The Grand At Moon Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand At Moon Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand At Moon Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand At Moon Palace?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Grand At Moon Palace?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at The Grand At Moon Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Grand At Moon Palace have an airport shuttle?
Yes, The Grand At Moon Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand At Moon Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand At Moon Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand At Moon Palace?
Many travellers enjoy visiting Zona Arqueologica El Rey (12.1 km).