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Haven Riviera Cancun

Ctra. Federal 307, Chetumal _ Pto. Juarez, __Km 335, Cancun 77569 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Official HotelUS$463
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3972)
Pool & Beach (768)
Dining (537)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 25/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#18 of 268 hotels in Cancun
2021 Travellers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Tennis court
Airport transportation
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
VIP room facilities
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
2582Reviews536Q+A100Room tips
Traveller rating
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Popular mentions
Sylvain R wrote a review Yesterday
2 contributions
Everything was perfect, service, food, beach, swimout . Can’t wait to go back! Don’t need butler services in this hotel, all staff are helpful! There is some extra fees for special meal, but nothing to complain, you don’t need the extras to enjoy the place
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Review collected in partnership with this hotel
Date of stay: January 2022
Sleep Quality
mlewis97272022 wrote a review Yesterday
Montgomery, Alabama1 contribution
This resort was everything super NICE! Only complaint was the room with the swim up pool smelled WET which can be expected but not wanted I notified the front and they had someone take care of it immediately!! I think it’s because maybe the sliding patio door was open and when it’s not closed correctly your air cuts off so I do believe that was the issue because we did not have that smell anymore during our stay! Carlos at the desk is great! He gets all your reservation done for you and even will help with ones outside of the hotel!! 1st person we saw was ANGEL at the front our room wasn’t ready so he assured us we could go enjoy our excursion and when we return our room would be ready and our luggage will be put in there. He’s the friendly face you want to see when you leave and come!….the overall stay was absolutely amazing such a nnice resort!!
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Review collected in partnership with this hotel
Date of stay: January 2022
Sleep Quality
APickett2022 wrote a review 18 Jan
Chicago, Illinois1 contribution
My husband and I went here for our honeymoon and it was perfect for alone time and reflection on our special day. We had no agenda and didn’t have to fight any crowds at any point of our trip. The room was amazingly clean with a stunning view! I would highly recommend Haven to anyone who wants to relax in the sun and experience top notch customer service.
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Review collected in partnership with this hotel
Date of stay: January 2022
Sleep Quality
Malav P wrote a review 18 Jan
1 contribution
Amazing service, location and amenities. The restaurants, 24/7 room service, bars and activities were top notch. Friendly staff, clean grounds, excellent bar service. Was treated like a king and didn't have to worry about a single thing as the front desk answered all my questions and accommodated local travel via taxi/tour service without difficulty. Will definitely be coming back again!
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Review collected in partnership with this hotel
Date of stay: January 2022
Sleep Quality
InMyOpinion1969 wrote a review 18 Jan
Oakville, Canada21 contributions22 helpful votes
We just returned yesterday from an incredible 7 nights at the Haven Riviera. We had an ocean view swim up room and it was exactly what I hoped it would be. The view was fantastic from our room and we could lay in bed and watch the sun rise over the ocean every morning. The swim up has a shallow section and a deep/swimming section so it was like we had our own private pool. The resort was very quiet overall, which was perfect given the current state of the pandemic. It was easy to keep a distance. The larger louder fun pool was great if you felt like being around people. The water was warmer in that pool. The smaller, quieter and colder pool was a great option if you wanted to keep to yourself more. The smaller pool was really nice because it was shallow around the edges and got deeper as you walked to the middle. Like a beach. It was very easy to get loungers and beds around the pools and on the beach. There was really no need to reserve your spots early in the day. There were plenty of towels available at all times. The beach has absolutely gorgeous powdery sand and it’s nice for swimming but there is a lot of seaweed. The resort did their best to clear it everyday. The design of the resort is new and modern. So many infinity pools, beautiful gardens and lots of palm trees. There is new construction at one end, which was an eye sore but it was easy to avoid if your room wasn’t near it. Ernesto was our butler and he was fantastic. Very thoughtful, very helpful but not overbearing. He kindly came to our room the day before we were leaving to ask if we would like room service for breakfast the next day, which he arranged. As for restaurants, the buffet was excellent for breakfast and lunch and it was easy to keep a distance and there was plenty of space to eat outside. Everyone wore a mask and all staff members wore masks at all times (although some didn’t cover their nose). The restaurants for dinner were fine. The Japanese restaurant was quite good and Olios was fine. It was very easy to get in to all restaurants, including the one’s that required a reservation. Shower had good water pressure and hair dryer was great! Altogether very comfortable and this is one of the only resorts that I have visited that I want to return to.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
US$274 - US$599 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (4.4 km), Wet'n Wild Cancun (6.7 km), and Ventura Park (6.6 km).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (13.2 km).