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    The Ritz-Carlton, Cancun

    2,652 Reviews
    #4 of 181 Hotels in Cancun
    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
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    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$437
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          US$437
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          US$437
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          Hotwire.comUS$437
          Expedia.comUS$437
          TripAdvisorUS$437
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          Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
          All photos (2,195)
          Full view
          Certificate of Excellence
          Traveller (1778)
          Room & Suite (463)
          Pool & Beach (335)
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          Overview
          4.5
          2,652 reviews
          • Excellent75%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “club level” (350 reviews)
          “club grill” (152 reviews)
          “culinary center” (49 reviews)
          Free Wifi
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,652)
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          1 - 5 of 2,652 reviews

          Reviewed yesterday
          Superb resort

          My wife and I travelled to Cancun for the first time and we selected this hotel even though it was not an all-inclusive, and we are so happy we made that choice after touring an adjoining "five star" all-inclusive resort. The Ritz Carlton is immaculate,...More

          Thank MarcLaf1953
          Reviewed yesterday
          A great Ritz !!

          I have in Ritz hotels all over the world-- and this is a great one !! And, right on the beach in Cancun-- of all places !! This is a beautiful property inside and out !! The rooms are somewhat modern in decor and spacious....More

          Thank 416edb
          Reviewed yesterday
          Good Service, not as great as expected.

          Good Service, not as great as expected. Didnt offer water when we were going out in sun, when asked for it, were told there not available. Beach is great! Pool is great! They give out towels at beach or when you go out (Ask for...More

          Review collected in partnership with The Ritz-Carlton Hotel Company
          Thank 729prasadw
          Reviewed 2 days ago
          14 years later!

          I stayed at this RC property on my prior trip to Cancun. The staff were excellent, the food was amazing and the room had a gorgeous view. It totally made up for the fact that I came with a less than desirable travel companion. This...More

          Thank professorowens97
          Reviewed 3 days ago
          NIce stay

          My family had a nice stay in late March at the facility. The food was very good, but pricey (which seems to be the norm for RC properties in the Caribbean). The staff was very friendly and helpful. However, it was obvious that the front...More

          Thank jes9922
          Response from carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun

          Dear jes9922, Thank you for your recent review of The Ritz-Carlton, Cancun. It was great to read how much you enjoyed our resort. Our location directly on the middle of the hotel zone is a great attraction for our guests, as they can enjoy from...More

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$271 - US$778 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #4 Spa Hotel in Cancun
          • #4 Top resorts Hotel in Cancun
          • #4 On the Beach Hotel in Cancun
          • #4 Luxury Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotwire, Hotels.com, TravelUp, Cancelon, HotelsClick, getaroom.com, Evoline ltd, TripOnline SA, HotelQuickly and Hotel.de so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
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          Add Photo Photos
          All photos (2,195)
          Full view
          Traveller (1778)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1097)
          Bathroom (24)
          Family and Play Areas (6)
          Business Centre & Event Rooms (2)
          Nearby
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          Questions & AnswersAsk a question
          Nakeeta W
          Hello - thank you for your thorough review. I am going to the Ritz in October. Very interested in knowing what you did not get and also...was there any nightlife for 35+ crowd? bar/billiards/music
          19 May 2017|
          Answer
          Response from Dawn K | Reviewed this property |
          They do get bands in the hotel and there are other bars in the area.
          0
          Votes
          Devinderjit R
          Do you offer all inclusive
          16 May 2017|
          Answer
          Response from carlosmontesdeoca | Property representative |
          Dear Devinderjit R, thank you for your question. Unfortunately, we do not offer this type of reservations. Nevertheless, we have different promotions under a European plan. You can review our website under offers and learn... More
          0
          Votes
          Maria N
          Do u offer water sports aka paddleboarding, kayaking, canoeing at your hotel?
          16 May 2017|
          Answer
          Response from carlosmontesdeoca | Property representative |
          Hi Maria, thank you for your question to The Ritz-Carlton, Cancun. We offer some activities like parasailing and jet skies under reservation and with an additional charge. Our official vendor based on the hotel can also set... More
          0
          Votes
          Room Tips
          "All the rooms are ocean view or ocean front."
          Read review
          "Some 3rd floor beach view rooms have a nice terrace overlooking pool"
          Read review
          "Don't pay for an oceanfront room, the view is the same as ocean view"
          Read review
          "Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for..."
          Read review
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