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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,464 Reviews from our TripAdvisor Community

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Showing 2,169: English reviews
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Houston, Texas
Reviewed yesterday NEW

My first and last time at a Ritz. I was excited to stay here since the Ritz has a reputation for setting the standard in luxury hotels. But as soon as I started the check-in process, they tied in WIFI to their rewards membership. If I didn't give sign up for this, WIFI would be an additional $15/day and "slow"....

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank 698ashtonm
San Clemente, California
Reviewed 2 days ago NEW

When I booked this reservation five months prior to our arrival, I requested a room on the Club Level. However, when we checked in and were escorted to our room, I discovered that we were NOT on the Club Level. Instead of being disappointed, we were thrilled because they had assigned us to the most beautiful corner room with a...

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Thank WhyGinny
Oshkosh, Wisconsin
Reviewed 2 days ago NEW

LOVED EVERYTHING!!!!!! Resort , room , beach, staff unbelievable!!! Will be back again !!! Club level was fantastic !! You know how to treat guests !!! We will recommend the resort to everyone !!! The best treatment we have ever had !!!!!

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Thank 1996Ruby13
Boston, Massachusetts
Reviewed 2 days ago NEW

great beach and cabana services were perfect. not cheap but nothing is missed. luxury from beginning to end. great sand and water. views fab. enjoy all the restaurants and it's close to off property restaurants too. sand is cool and the beach was not crowded.

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Thank Michael T
Boynton Beach, FL, United States
Reviewed 2 days ago NEW

We love this hotel. It's the main thing that brings us back to Cancun year over year. The service is great, the other travelers are surprisingly respectful, the rooms are comfortable, and did I mention the service is great??? Love it and can't wait to come back!

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Thank sallyhZ4338VT
Reviewed 2 days ago NEW

Club level is so worth it, great service, food and new updated decor. The rooms are great, the views are great and the beach is the best. Get a villa on the beach, totally worth the money and Maria the villa host delivers above and beyond service. The location, dining and weather are great and the staff at this property...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 788dereka
Louisville, Kentucky
Reviewed 2 days ago NEW

Just got back from our annual February stay at the Ritz Carlton Cancun on Vacation. Everything was great as usual! Dining at Fantino's, The Club Grill, and our on the beach dining on Valentines evening in the Casita with Moses as our waiter/server. We requested Moses because of our experience last year during our Casita's dinner. He is such a...

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Thank jerry_kelley
Portland, United States
Reviewed 3 days ago NEW

The Ritz-Carlton Cancun gave us excellent service...even above our high expectations for this chain. We usually travel to Hawaii for warm weather getaways, but visiting this hotel might cause us to re-think our future winter breaks.

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Thank 153haroldm
El Dorado Hills, California
Reviewed 3 days ago NEW

Charged for ocean view room, and had to stand up on balcony to see the ocean (blocked by terrace of a joining room)! Had live music playing until early AM, when I had early morning meetings. I'm ok with music until 11:00PM or so but it was until 1:00AM!

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1Thank shaint2017
Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your feedback about your recent stay. I apologize about the music that kept you awake, this was unusual, however I have shared your comments with the team to avoid similar situations to occur in the future. I have also shared your feedback on regards to your room view and we...

Chicago
Reviewed 3 days ago NEW

My partner and I spent a relaxing 5 nights / 6 days at this hotel on the Club Level. The Club Level staff are very professional AND very warm and friendly. The Club Concierge service is excellent and the Club Level food variety provided was very good. Everyone working at the hotel, in all areas, demonstrates a level of pride...

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Thank RTKChicago

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,524 - RM5,834 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
94 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5