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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,375 Reviews from our TripAdvisor Community

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Showing 2,088: English reviews
Reviewed yesterday NEWvia mobile

This was our first trip to Cancun. My husband had business and I got to have a most relaxing trip!! From the transportation we arranged thru the hotel for airport pickup (separate cost, but highly recommend) until the time we walked out the door--impeccable service!!! Everyone!! The spa services were wonderful! Go early or stay longer, there are lots of...

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Thank 4youFromJen
Atlanta, Georgia
Reviewed yesterday NEW

Just returned from Cancun and our stay at the Ritz-Carlton. My wife and I went here for just some relaxation following the hectic holidays. From the time we arrived until departure; the SERVICE was off the chart. The staff attended to all our requests and the room was always kept neat and prepared. (Our room was often attended 3-times per...

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1Thank Thomas_A314
Rancho Mirage, California
Reviewed 2 days ago NEW

Hotel is very elegant, staff is super friendly and accommodating, food is fabulous, spa was amazing, rooms all have ocean view with balconys. Love our stay always here at the Ritz-Cancun it's like no other!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank EdDees
Atlanta, Georgia
Reviewed 3 days ago NEW

Top notch accommodations, service, staff. Dinner at the Club Grill easily rivaled any of the top rated US steak houses my wife and I have visited while on business outings, and the spa was equally world class. Overall well worth the visit.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank tonelogman
Vancouver, United States
Reviewed 3 days ago NEW

We've been to Riviera Maya several times and usually stay at one of the resorts down south of Cancun near PDC. Excellent properties all around. I have also stayed at several locations throughout North America and can say without exception that the staff at the Ritz Carlton is exceptional. From the front desk to the restaurants and everyone in between...

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Thank Josh S
Upper Saddle River, New Jersey
Reviewed 4 days ago NEW

We arranged transportation from the Cancun Airport to the hotel through the Ritz - and while it was pricey, it does help avoid the chaos of finding transport at the airport upon arrival. We were greeted at the hotel entrance and given a short walking tour of the resort to help orient ourselves. We did book the Club level rooms,...

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2Thank Kevin C
Scotch Plains, New Jersey
Reviewed 4 days ago NEW

We stayed at the Ritz Carlton in Cancun for nine nights. I have to say the manager prior to our arrival was extremely accommodating. The service at this hotel was superb and is definitely up to the Ritz standards. Although some of the carpet in some of the hallways is a little worn and they should replace. This hotel was...

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1Thank rchecchio
Chicago, Illinois
Reviewed 4 days ago NEW

We go to Cancun once or twice a year, typically staying here but occasionally trying other hotels. Just back from a visit and we remembered why we love this hotel. It is always excellent. The staff is incredibly friendly and helpful (the manager Ana is outstanding), the food is excellent, the rooms are well done, the spa great and the...

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1Thank dmichaelw01
Philadelphia
Reviewed 4 days ago NEWvia mobile

Service here is great, as is the beach. The beach chairs and pool chairs are old, basic and pretty uncomfortable. The room we have is niceish and clean but could definitely use some modern updates. The pools are not aesthetically all that great and they seem to be shaded for a large majority of the day. I would say the...

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2Thank Carrie P
Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Guest, Thank you for your compliments regarding your experience and the service provided by our ladies and gentlemen. We remain committed to providing all aspects of an outstanding guest experience, both in service delivery and physical product of the resort. We continuously update areas of the hotel to remain a contemporary and leading resort in Cancun, as well as...

Leander, United States
Reviewed 4 days ago NEW

Had an amazing trip for our wedding anniversary. The resort and staff are superb. We especially enjoyed our spa visit where the staff went above and beyond to make our anniversary so special. We highly recommend the Ritz Carlton Cancun!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Q8458ZEtimothyg

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,544 - RM5,952 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
91 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great ocean views, can't say enough about the beauty of the sunrise here!”
 of 5 bubbles joshs598, 18 Jan 2017 | Read review
“Lake Front or Lake View”
 of 5 bubbles kevincB4748WM, 17 Jan 2017 | Read review
“We had a corner suite!!”
 of 5 bubbles rchecchio, 17 Jan 2017 | Read review
“Get a room that overlooks the main pool.. you can see amazing sunrises and sunsets over the ocean and there is a great breeze that comes”
 of 5 bubbles , 17 Jan 2017 | Read review
“I think all rooms have great views of the gulf. No need to ask for a direct gulf facing view.”
 of 5 bubbles af211953, 16 Jan 2017 | Read review
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