We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
05/02/2018 06/02/2018
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    011 52 998 881 0808
    Call
    Hotel website
    Save
    Lowest prices for your stay
    05/02/2018 06/02/2018
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    US$917
    US$917
    Traveller (2032)
    Room & Suite (488)
    Pool & Beach (363)
    Overview
    • Excellent79%
    • Very good14%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (385 reviews)
    “club grill” (162 reviews)
    “culinary center” (57 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Book Now & Earn More
    Hotel packages
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 5 partner sites to see rooms from US$917.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "5365529ab22c4cdfbc34db82202fdef9", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152886,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[61490926],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":2,"year":2018},"checkout":{"day":6,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":917,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"5365529ab22c4cdfbc34db82202fdef9","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":917,"lowestMetaPrice":917,"additionalPartner":false,"highestMetaPriceDisplay":917,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":917,"lowestMetaPrice":917,"highestMetaPriceDisplay":917,"hotelName":"The Ritz-Carlton, Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjUzNjU1MjlhYjIyYzRjZGZiYzM0ZGI4MjIwMmZkZWY5IiwiQUlLIjoiM2Q1YWU0N2VjMmIyNDJjOWEwMzgzZmU3ZDk4YTIyOTkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "05/02/2018", "checkOut": "06/02/2018", "lowestPrice": "US$917", "hasDates": true, "hacComplete": false, "contentIdMappings": {"34430927":"Hotwire","53908373":"TravelocityEWS","79409416":"CheapTicketsEWS","61490926":"Marriott1","37322252":"BookingCom","32610839":"Expedia","78856986":"OrbitzEWS","78330066":"PricelineIB","109213324":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (3,084)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 2,716 reviews

    Reviewed yesterday

    Very nice property service was great! Bed was very comfortable. Easy taxi from airport. Beach and pool areas are very nice, beach was very very nice! Did not get a change to eat in in any of the food service outlets

    Thank Mark B
    Reviewed yesterday via mobile

    This hotel has excellent service for its restaurants and the normal staff. Fandantinoo restuarant on site was AMAZING! Service best I have ever had and the food was top of my list. The grill restuarant was good but not great for the price . The...More

    Thank Marcelo A
    Reviewed yesterday

    The Ritz in Cancun is everything you hope and imagine it would be: excellent service, excellent food, excellent facilities, excellent experience. We stayed on the Club Level and were wowed by superior service. Whatever you ask for they provide gladly. The hotel is beautiful and...More

    Thank Barbara C
    Reviewed 2 days ago

    I wish we had not chosen to stay here - i was mad about my decision the entire time we were on vacation. Room condition - It is shocking that this meets standards set by Ritz Carlton to stay a Ritz. The property is old...More

    1  Thank Dhkleis
    Reviewed 2 days ago via mobile

    We Could not be happier. We have stayed at ritz Carltons all over the world and the service here is one of the best! At the spa, Pool, restaurants, in room dining and bar, the service exceeded expectations!

    1  Thank jennifer s
    Response from Adriana Z, Front Desk Agent at The Ritz-Carlton, CancunResponded yesterday

    Dear jennifer s Thank you for your excellent review. It is very special and there is no better reward than to hear about your wonderful experiences at The Ritz Carlton Cancun. We look forward to welcome you soon! Kind Regards, Adriana Zamora Front Desk

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$308 - US$1,007 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Cancun
    • #4 Top resorts Hotel in Cancun
    • #4 Spa Hotel in Cancun
    • #4 Luxury Hotel in Cancun
    • #7 Family Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #20 Business Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 363
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, TravelUp, Travelocity, Orbitz, getaroom.com, Cancelon and Evoline ltd so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Ritz-Carlton Cancun Hotel Cancun ,
    • Cancun Ritz Carlton ,
    • Ritz Cancun
    Add Photo Photos
    Traveller (2032)
    Room & Suite (488)
    Pool & Beach (363)
    Dining (238)
    Hotel & Grounds (1269)
    Bathroom (25)
    Family and Play Areas (7)
    Business Centre & Event Rooms (3)
    Nearby
    Nearby HotelsSee all 177 hotels in Cancun
    Golden Parnassus All Inclusive Resort & Spa Cancun
    6,866 reviews
    .19 km away
    Sandos Cancun Lifestyle Resort
    4,418 reviews
    .30 km away
    Secrets The Vine Cancun
    9,307 reviews
    .38 km away
    The Royal Sands Resort & Spa All Inclusive
    4,715 reviews
    .56 km away
    Nearby Restaurants
    Puerto Madero
    3,635 reviews
    .30 km away
    Cenacolo Il Ristorante Italiano
    682 reviews
    .44 km away
    Harry's Prime Steakhouse & Raw Bar
    3,101 reviews
    .33 km away
    Porfirio's Cancun
    1,712 reviews
    .37 km away
    Nearby Attractions
    Avenida Kukulkan
    5,312 reviews
    1.04 km away
    Playa Marlin
    186 reviews
    1.23 km away
    Musa Museo Subacuatico de Arte
    712 reviews
    1.19 km away
    Museo Sensorial del Tequila
    171 reviews
    1.03 km away
    Ask a question
    Questions & Answers
    Loukia H
    20 January 2018|
    AnswerShow all 4 answers
    Response from Mark C | Reviewed this property |
    We felt very safe in the area of the Ritz when we visited 8 months ago. Walked to many close restaurants with no incidents or fear.
    1
    Vote
    Mollycfries
    4 January 2018|
    AnswerShow all 2 answers
    Response from jennifer s | Reviewed this property |
    Spa was amazing. The level of service at this spa was better than anything I have experienced and we always stay at a ritz.
    0
    Votes
    Mollycfries
    4 January 2018|
    AnswerShow all 2 answers
    Response from Cmehr | Reviewed this property |
    I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a... More
    0
    Votes
    Room Tips
    "Be respectful, polite and kind to all the staff... it goes a long way"
    Read review
    "If you really want to splurge, then go for an ocean front suite. Directly over the ocean and you can sleep..."
    Read review
    "Ocean View"
    Read review
    "Ocean view amazing"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing