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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,584 Reviews from our TripAdvisor Community

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Showing 2,281: English reviews
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Reviewed yesterday NEW

Over-all great staff, a little dated, but still with great glamour. Trouble with check-in.. provided an upgrade to a suite for $250 per night ( we had 2 rooms).. all went well... we waited until almost 4pm and then told the suite was NO LONGER available... not a good start... wife tried to speak to manager ( never occurred.. but...

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1Thank 761hishamk
Dallas, Texas
Reviewed 2 days ago NEW

This was an outstanding visit and lived up to every expectation I had for a "Ritz Carlton". The facility was gorgeous, the service was amazing, and the views and beach was fantastic. Highly recommend staying at this resort.

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1Thank Sherri P
NY
Reviewed 3 days ago NEW

We have been to this hotel 5 times -- and we adore it. My daughter says, "we are home" when we get here. She is 10. It is delightful -- lovely and service top notch. I feel lucky to come here over and over and over. We will be back.

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1Thank lwindrow
Reviewed 3 days ago NEW

An absolutely perfect place to unwind and recharge. This Ritz went above and beyond raising the bar for any other hotel on the Mayan coast and beyond! This well oiled machine of teamwork was evident in all areas and aspects of the property. We will be back there for sure hopefully sooner than later !! Well done Ritz Carlton.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank DMKweston
Praia da Rocha, Portugal
Reviewed 4 days ago NEW

Just stayed, fabulous service. Amenities great...happen to be there for Easter. Easter egg hunt for kids....we were left a beautiful tiny gift of chocolates for us in our room. Staff is very accommodating. Close to the downtown.

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2Thank thewinestoreandmore
Management response:

Dear Guest, Thank you for choosing to stay at The Ritz-Carlton, Cancun recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay during the Easter Week and kids and the whole family was well taken care of by the team, at the hotel. We look forward to welcoming...

Buffalo, New York
Reviewed 4 days ago NEW

My wife and I returned from one week at the Ritz in Cancun on April 8, 2017. We had to agree this was one of the best hotels we have stayed in in years all around. The presentation of the lobby was breath-taking and the staff at the Check-in/Check-out were awesome. Our room was on the fifth floor, facing north...

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3Thank Jerrold L
Management response:

Dear Jerrold, Thank you for taking the time to send us your comments and sharing your recent experience at The Ritz-Carlton, Cancun. I am more than happy to ready that you and your wife had a pleasant time while at your conference. It is always great to be able to mix business and pleasure with such a great experience. I...

Reviewed 5 days ago NEW

Everything about the Ritz-Carlton Cancun is fantastic. We visited for 5 days for the second year in a row and everything was perfect. The hotel and property are beautiful and so well maintained. The staff is amazing. Every single person who we encountered went out of their way to make our vacation perfect. There were a few guests who didn't...

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1Thank kellysv2017
Atlanta, United States
Reviewed 6 days ago NEW

The Ritz Cancun is a high quality property with exceptional service at a price that is more affordable than you would expect. The staff makes you feel like this is your home. They are very attentive and offer a range of services to meet every need.

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1Thank patriciasU4023AJ
Management response:

Dear Patricia, Thank you for choosing to stay with us recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay and was well taken care of by the team, at the hotel. We hope to see you again very soon! Best Wishes, Carlos Montes de Oca

NY, United States
Reviewed 6 days ago NEW

This hotel claims to be a Ritz Carlton but does not rise to that level. The beds are over 20 years old and stained and gross. The carpets are stained. The staff is not friendly. This is a waste of money. GO ELSEWHERE!!

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3Thank danielpS3333DU
Management response:

Dear Guest, Thank you for taking time to share your experience and observations about our hotel. We are sorry to hear that your experience at The Ritz-Carlton, Cancun was not what you expected. We sincerely regret we fell short of our goal in this instance. We will be sure to address your concerns with our Rooms Director and General Manager...

Denver, Colorado
Reviewed 1 week ago

Best hotel in Mexico. This is easily the nicest hotel in Mexico. Everything was in Ritz Carlton style. The beach was gorgeous, the pool was quiet and the views were amazing. The staff was everything you would expect.

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2Thank DeniseLaw

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,236 - RM4,237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5