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The Ritz-Carlton, Cancun

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Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$340
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Traveller (2915)
Room & Suite (566)
Pool & Beach (473)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 244 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Room & Suite (566)566
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
On-demand films
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
Spanish
Hotel links
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
22Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
3,692Reviews205Q+A100Room tips
Traveller rating
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Popular mentions
Rob L wrote a review Today
Vancouver, Canada22 contributions28 helpful votes
+1
We just completed a stay at the Ritz Carlton in Cancun and thought I’d share our review. We could not pass up the opportunity provided by the recent lowered redemption rates and booked the stay for 35k per night. We also utilized a soon to be expired free night certificate rounding ourselves up to a 6 night stay. Everything was easily booked through the Bonvoy app for the period of January 14th - 20th 2021. On our arrival, we were happy to see that the COVID-19 related safety precautions were well instituted and marked throughout the property. The whole welcome process was very professional, from Joaquin at the door, as well as our check-in by Caesar. It was impressive to see their dedication to guest safety in action by Ruben who brought us to our room. Ruben called the elevator for us and advised us that he would meet us on our floor as the hotel’s COVID protocols only allowed a maximum of 2 persons per elevator. It may seem like a simple matter but with the situation as it is today, that small gesture went a long way to helping reassure us that the protocols were not just for show. Sadly, the Ritz-Carlton brand does not recognize Titanium Elite status other than acknowledging your loyalty and providing a recognition certificate for complimentary drink during your stay (we’ll go over that later). So our request for an upgrade was turned down and we were provided the room we booked. Regardless, we were staying at the Ritz-Carlton as a pamper point in our travels within Mexico and we did not really mind. The hotel itself is as grand as one would expect of a Ritz-Carlton property. The room was spacious, comfortable with a balcony overlooking the pool and beach. There is something to be said with the peaceful sounds of waves crashing on the beach each night. As this was our first visit to Cancun, we ventured out for the first few days to explore the town and surrounding areas. We quickly realized that Cancun reminded us of Las Vegas.... the ‘strip’ is everything. After coming to that realization, we retreated to the hotel and changed into R&R mode. We spent much of the rest of our days taking advantage of the beautiful beach which the hotel occupies. There is a layered approach to occupying the beach. First and closest to the shore are the beach chairs along with umbrellas, the middle section are padded chaises with retractable sun shades. Finally, the nearest row to the hotel are cabanas which are later turned into dining by the beach cabanas for sunset. The padded chaises and cabanas are available for daily rental, while the beach chairs and umbrellas are free to use. Regardless of where you park yourself, the staff ensure you are set up comfortably and are not lacking for anything. The food and drink offerings are provided from the hotel’s grill and consist primarily of pub food & drink fare. We spent much of our time on the beach and could not have been happier. The sand is like talcum powder and the service was spectacular. What more could anyone want? Our stay with the Ritz-Carlton Cancun was memorable for the comfort and grandeur of the property along with its amenities. The dining options span the spectrum from casual to fine dinning. The fitness facilities are well equipped and equal to any big city fitness centre. On our final night we decided to head down to the D’Lounge to utilize our complimentary cocktails certificate provided at check-in. We opted for the Ritz-Carlton Margaritas and added the Ritz-Carlton Cake (see images). No one should leave the property without trying both.... delicious! I would recommend the Ritz-Carlton Cancun to anyone looking for extreme pampering. The property did not disappoint in that regard for us and I am sure others will find the same with their own experience. Thank you to the staff for a pleasant stay and I hope you find this review helpful.
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Date of stay: January 2021
1 Helpful vote
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Juan Manuel wrote a review 17 Jan
8 contributions2 helpful votes
Great place to stay. The service is amazing. The Hotel has a beautiful beach, with incredible service of food, drinks, etc. We will back because is a travel safe location with all requested Covid measures.
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Date of stay: January 2021
Cleanliness
Service
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 4 days ago
Dear Juan Manuel, Thank you for choosing to stay with us recently, as well as for your kind compliments and observations about our hotel. I am pleased to read that you had an enjoyable stay, experienced the warm service of our Ladies & Gentlemen and noticed all the measure we have implemented to ensure our guests and Ladies & Gentlemen's safety. We hope to have the pleasure of welcoming you back in the not too distant future. Warm regards, Alexia Marketing & PR Executive
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Brian Buckley wrote a review 15 Jan
Madrid, Spain242 contributions36 helpful votes
Upon arrival, we noticed the hotel as an “old gal”, showing her 70’s style and still looking fabulous. The staff here were beautiful from the get go. The attention to detail is perfect and social distancing rules adhered etc throughout. I don’t normally get excited about hotel food but during our one night stay we ate breakfast, lunch and dinner here and all were amazing.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear Brian Buckley, Thank you for your recent review of The Ritz-Carlton, Cancun. I'm so glad you enjoyed the seamless service provided by our Ladies & Gentlemen, special touches we provide to our guests to help enhance their experience and the culinary offerings at our restaurants. We hope to have the pleasure of welcoming you back once again in the near future. Kind regards, Alexia Marketing & PR Executive
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TravelingFool502 wrote a review 9 Jan
Louisville, Kentucky17 contributions13 helpful votes
We traveled here after Christmas with a few friends. It exceeded our expectations. My husband and I had been before, a couple years previously, but we didn’t remember the hotel well. Now, we are likely to forget again. Even though the hotel was “sold out” for our December trip, it was at limited capacity. It didn’t seem like there were many people and it was never difficult for us to get pool or beach chairs. We felt very safe traveling here during Covid — safer than in the US. Everywhere we went in Cancun, masks use was mandatory and ALL the works wore masks and gloves at all times. The hotel encouraged social distancing and had signs everywhere about touch points that were being cleaned and sanitized. Our friends loved the property. The weather was great. No complaints at all. Just wish we could go back again soon.
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Date of stay: December 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear TravelingFool502, Thank you for sharing your experience with us. Our Ladies and Gentlemen strive to provide the finest personal services and facilities to all our guests, thank you for choosing us for your wonderful friends Christmas trip. We look forward to host you again soon. kindly, Alexia Marketing & PR Executive
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Mr. G wrote a review 7 Jan
Belgrade, Serbia408 contributions199 helpful votes
+1
This hotel was excellent. Check in experience was very professional and correct. We had a wonderful stay there. Service was at top level and staff were very welcoming. Food and drinks were also very good. The breakfast buffet could be a bit better for the price they charged, they should add more variety of food. Pools were heated and beach chairs were always available. Overall stay experience was Very Good and Relaxing without any issues, very smooth. Good job to the management team for keeping up the great quality and service at this property.
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Date of stay: January 2021Trip type: Travelled with family
2 Helpful votes
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 2 weeks ago
Dear Mr. G, Thank you for taking the time to provide feedback from your recent stay with us. Delighted to hear how much you enjoy your experiences while staying with us. We strive to provide a warm, relaxed, refined ambiance and it's wonderful to hear this place you can come to find solace. Warmest regards from your second home in the Mexican Caribbean. Best, Alexia Marketing & PR Executive
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PRICE RANGE
US$201 - US$745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.3 km) and Playa Ballenas (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Harry’s, Cenacolo Zona Hotelera, and Taboo Cancun.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.4 km) and Scorpion’s Temple (2.0 km).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbour view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.