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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,518 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,220: English reviews
Evansville
Reviewed 1 week ago

We were at the Ritz for business & pleasure. Beautiful Resort. Superior Service. Visited Spa 2 of the 4 days we were there. Wonderful experience. Great Fitness Center. Only ate breakfast buffet in main restaurant, it was delicious. Lunch at the pool bar, excellent.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Diane R
Waconia, Minnesota
Reviewed 1 week ago

This hotel is everything that you would expect from a Ritz Carlton. Spacious rooms, exceptional staff. We loved the beverages at the D-Lounge - the bartenders were attentive and so personable. We ate at the Caribe Bar and Grill twice - the margarita pizza was so good - I can still taste it!! We would definitely stay her again on...

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1Thank rxmarsden
houston, texas
Reviewed 1 week ago

Located on a beautiful part of the beach and all the great service you would expect at a Ritz. Concierge Yoko was so awesome, giving great recriminations and helped us to track down my husband's lost iphone. Housekeeping staff was great and all employees had a helpful spirit. Only problem we had was errors on our food bill when we...

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1Thank chrytic
Reviewed 1 week ago

The Ritz Cancun is very well maintained and has exceptional staff, restaurants and facilities. The only negative was we had a crying infant next door and the noise kept us awake. We requested a move and on relocating found we had another crying infant, but luckily the baby slept all night. We will return for another visit.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Ron M
Rome, Georgia
Reviewed 1 week ago via mobile

My family and I had the pleasure of staying at the Ritz Carlton Cancun recently, and it was a pleasurable visit! From the very start, all was coordinated with the driver who was arranged by the hotel to pick us up in a very busy Cancun airport. He was witty and kind and started things off perfectly. Upon our arrival...

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2Thank kathrine j
Houston, Texas
Reviewed 1 week ago

This is a fantastic hotel with beautiful beach access. The staf are outstanding. Room large and spacious. There are no bad rooms. The restaurants are all very good quality and service. The Casitas for dinner is a must do experience. We went on a full moon night. The food and service were beyond compare.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 391bille
New York City, New York
Reviewed 1 week ago

Excellent hotel, the staff made us feel like royalty. Club level service was outstanding and better amenities than other Ritz Club levels we have experienced. The hotel was well maintained and groomed to perfection.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank L4272BKtimothys
Overland Park, Kansas
Reviewed 2 weeks ago

Very, very friendly staff. Santiago made the stay very nice. He has great suggestions and a good command of English that made the trip even that much better. He moved from bellman to pool so we were very lucky to have him help us out in both places.Overall this is a Ritz, but while in Mexico I want to feel...

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2Thank Mark C
Saugatuck, Michigan
Reviewed 2 weeks ago

This is our fourth stay here, so it goes without saying we really enjoy it. Ironically, we've stayed in 7009 the last two years. The beach is groomed every day, there are ample chairs both poolside and the beach, food is excellent, and I cant say enough about the staff, who quickly learn and greet you by your sir name....

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2Thank Uraway
Saugatuck, Michigan
Reviewed 2 weeks ago

The Ritz Carlton in Cancun is a elegant hotel with beautiful grounds and beach. It's the staff though that makes this resort outstanding. From the doorman, to the pool staff everyone goes out of their way to make sure your stay is perfect. We would like to say thank-you to all the staff for a wonderful holiday!

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2Thank Ngonghills

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,426 - RM5,704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5