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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,599 Reviews from our TripAdvisor Community

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Showing 2,294: English reviews
La Grange, Illinois
Reviewed 28 October 2014

Customer service is the first thing you think of when staying at a Ritz and this hotel does not disappoint. The service was as good if not better than any hotel I have stayed. Special kudos to Jose at the door, Daniel by the pool, and Jocelyn in customer service. Prior to our arrival, I arranged several special services and...

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3Thank dmbRJR
Lima, Peru
Reviewed 26 October 2014

The Ritz has a top class swimming pool and beach and the service at both is top notch. The tennis courts are in excellent condition but one hour of play is too pricey. The gym has most things you need and the sauna and steam room are first class. Unlike most hotels the latter are very well maintained and give...

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Thank Russell M
Salem, New Hampshire
Reviewed 25 October 2014

By far the Service is what makes this hotel so great! We had a very nice relaxing time and enjoyed two fantastic dinners at Fantino. The chef and the servers were so polite and attentive. The second time we went the chef cooked a tasting menu of his choice for my husband and went out of his way to create...

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Thank alidonovan
Centennial, Colorado
Reviewed 22 October 2014

We stayed on the 8th floor Club Level. The food preparations were lovely. Even though the hotel seemed empty there were plenty of hotel workers in club level, at the pool, and in the spa. The building was pristine and filled with European antiques, paintings, and chandeliers. My room was a bit warm at times but we requested a stand...

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1Thank Mary D
Seattle, Washington
Reviewed 14 October 2014 via mobile

I wish there was a 3.5-star rating, as this hotel is above average and below "very good". Either way, it's below what I've come to expect from a Ritz Carlton experience. As others have mentioned, the hotel is outdated - even with recent renovations (large metal room key and safe key, slow internet). The staff was friendly and requests were...

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3Thank Matthew S
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Matthew, thank you very much for taking the time to write about your recent experience at our hotel! I am happy to hear that you received great service from the ladies and gentlemen at the resort. In terms of the concerns, please know that we are analyzing all mentioned details in order to continuously improve the experience for our...

Reviewed 13 October 2014 via mobile

We loved the Cancun Ritz Carlton! The service on the club floor was exceptional! The rooms have been renovated this year. The view from our ocean view room with a balcony was fabulous and very private. Even the pool service was exceptional. The Fantino restaurant in the hotel was one of the best experiences of my life....amazing service!

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1Thank MamasitaPerry
Marco O, Hotel Manager at The Ritz-Carlton, Cancun, responded to this review

Thank you so much for your positive review. We are very happy to hear that you enjoyed our renovated rooms with the beautiful views and your dining experience at our AAA 5 Diamond restaurant Fantino. I hope we will see you again in the future!

Reviewed 11 October 2014

The property a little outdated and stuffy. The service is great as well as food options. The biggest disappointment was the store at Ritz Carlton that sold me silver jewelry at a price higher than Tiffany's and later, after it broke, I found out the silver was fake. Stores like that probably shouldn't be selling in Ritz.

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1Thank Trettini
Nora R, Executive Office at The Ritz-Carlton, Cancun, responded to this review

Thank you very much for your comments and the positive items you mentioned about our service and culinary options. On regards to your concerns, please know that we are very committed to the physical condition of the resort and are currently in the midst of an update to our guest rooms and other areas of the hotel to ensure that...

Chicago, Illinois
Reviewed 10 October 2014

We've now spent two get-aways here at the Ritz-Carlton in Cancun and we'll come back again. We love the property. We particularly like the beach casitas which create a really fantastic full day experience along the beach ... with shade, hammocks, electrical outlets as well as double-size lounge chair, etc. They've changed our relationship with a day at the beach...

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3Thank Kelly S
Montreal, Canada
Reviewed 9 October 2014

At the end of our 2 month stay in Merida, we joined friends in Cancun who were staying here. Our room was okay-standard traditional but we had a gorgeous view of the pool and the ocean. The bathroom was small with a bath and shower along with the toilet separate as it is in Europe which I like. The counter...

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1Thank HayKay1
New York City, New York
Reviewed 2 October 2014

We did a bit of a last minute getaway here the week of 9/22. The season is slow and so the hotel was not very crowded as a result. They were doing construction on some portions of the hotel but to tell you the truth if I wasn't told about it, I may never have noticed. From the moment we...

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4Thank vacati0n4ever

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,216 - RM4,174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
“Ground floor was quiet! Great soundproofing on the doors.”
MegG960, 4 Apr 2017 | Read review
5 of 5