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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,600 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,294: English reviews
Reviewed 1 week ago

Everything about the Ritz-Carlton Cancun is fantastic. We visited for 5 days for the second year in a row and everything was perfect. The hotel and property are beautiful and so well maintained. The staff is amazing. Every single person who we encountered went out of their way to make our vacation perfect. There were a few guests who didn't...

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank kellysv2017
Atlanta, United States
Reviewed 1 week ago

The Ritz Cancun is a high quality property with exceptional service at a price that is more affordable than you would expect. The staff makes you feel like this is your home. They are very attentive and offer a range of services to meet every need.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank patriciasU4023AJ
Management response:

Dear Patricia, Thank you for choosing to stay with us recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay and was well taken care of by the team, at the hotel. We hope to see you again very soon! Best Wishes, Carlos Montes de Oca

Denver, Colorado
Reviewed 1 week ago

Best hotel in Mexico. This is easily the nicest hotel in Mexico. Everything was in Ritz Carlton style. The beach was gorgeous, the pool was quiet and the views were amazing. The staff was everything you would expect.

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2Thank DeniseLaw
Reviewed 1 week ago via mobile

Totally different from Nizuc......... if you like the waves this is the spot..... if you're looking romantic try Nizuc ! Both are amazing....... Nizuc has less restaurant options. Service in both it's outstanding...

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2Thank Octavio Q
Atlanta, Georgia
Reviewed 1 week ago

I have been going to this hotel for the past 10 years and this place just never disappoints. I have stayed in every category of room except the Residential suit. The new renovation gives a fresh modern take on Ritz classic traditional style I love. All the rooms in this hotel face the beach. Depending on which room category you...

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4Thank UniqueTravels
Gaithersburg, Maryland
Reviewed 2 weeks ago

Wonderful property, wonderful staff and great food. The beach and service are perfect. All the restaurants are quality food and service. Club level is a level above. Best trip we have ever been on. Thank you Ritz Team

Review collected in partnership with The Ritz-Carlton Hotel Company
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3Thank adamsY6551IQ
Springfield, Illinois
Reviewed 2 weeks ago

The Ritz Carlton-Cancun is absolutely a 5-Star resort. Everything about our stay was absolutely outstanding, especially the staff. We stayed on the Club level, which was very nice, and we had an absolutely beautiful suite. We thoroughly enjoyed the experience at the Culinary Center, an experience you rarely find. Overall the beach, pool, restaurants, bars, shopping etc, were very, very...

Review collected in partnership with The Ritz-Carlton Hotel Company
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4Thank jamessX9894UJ
Duxbury, United States
Reviewed 2 weeks ago

Beautiful hotel with a very good staff. Beaches, pools, fitness center and service exceptional. The only issue was check-in. I was promised a room at 2:00pm at 3:00pm and 3:30pm. I had to complain to the manager who moved me to another room that was ready. I don't know why they didn't make that offer the first time they failed...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank O2519NTthomask
San Diego, California
Reviewed 2 weeks ago

The service was impeccable, as one would expect. The bell staff and valets gave us local suggestions for dinner, and they were exactly what we were looking for (La Parilla and Mocambo). Attendants on the beach were incredibly hospitable, too. But the room itself was...nice. We weren't sure if there was storage under our bathroom sink-either the under sink cabinet...

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3Thank SDSCR
Reviewed 2 weeks ago

From our initial step through the front door of this hotel to each and every corner, the staff at this hotel was the best that I have ever experienced in a hotel stay. Every staff member treated my wife and I like we were the only guests, constantly greeting us with a smile and offered to assist in any shape...

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank Eileen R

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,207 - RM4,170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 27 Apr 2017 | Read review
“Just everything is ideal”
lwindrow, 20 Apr 2017 | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, 16 Apr 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, 11 Apr 2017 | Read review
“Amazing ocean views”
wilrileyjr, 4 Apr 2017 | Read review
5 of 5