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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Savings alert: 12% below average rate
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$469
          US$302
          Great Deal
          US$469
          US$469
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
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          Overview
          • Excellent78%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “club level” (352 reviews)
          “club grill” (153 reviews)
          Free Wifi
          Parking
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
          Special Offer: Save up to 30% & more
          Hotel packages
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,716)
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          There are newer reviews for The Ritz-Carlton, Cancun See the most recent reviews

          941 - 945 of 2,716 reviews

          Reviewed 19 May 2015

          Just got back from our third stay at the Ritz Cancun. Once again I have to say this hotel gets it all right. On arrival everyone is ready to help you out with whatever you need to make your check in easy and pleasant. Lobby...More

          Thank genomecop
          Reviewed 15 May 2015

          We just got back from a week at this fantastic hotel. The staff was over the top friendly and great at their jobs. Food was great, service great. Pools and beach outstanding. We both went to the spa excellent treatments. We ate dinner at: Fantino,...More

          Thank Nashvillebuff
          Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 15 May 2015

          Dear Nashvillebuff, Thank you very much for all your positive comments about your recent experience at The Ritz-Carlton, Cancun. We appreciate your time to write such a beautiful review about our property and we will share your comments with all the Ladies & Gentlemen who...More

          Reviewed 14 May 2015 via mobile

          I can't believe how awful the food is here. The concierge told us the wrong days for the sushi buffet, when we called to make a reservation they said they had a large party and couldn't accept reservations... Went there anyways to check it out-...More

          1  Thank Kelly W
          Response from Marco O, Manager at The Ritz-Carlton, CancunResponded 18 May 2015

          Thank you very much for your candid feedback on your most recent visit at our property! While I am happy to hear that you enjoyed our flower arrangements, I am concerned about the opportunities mentioned in your review. I can assure you that we will...More

          Reviewed 13 May 2015 via mobile

          We have traveled to Cancun for many Years.... Such a pleasure to find a hotel, that's not all inclusive, but just old fashion incredible hospitality... top notch Service! Staff is not overwhelmed like most all inclusive resorts.. and,. Common areas. Are never overcrowded!! Truly. A...More

          1  Thank papino2014
          Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 18 May 2015

          Dear papino2014, Thank you very much for your wonderful comments. We are happy to hear that you enjoyed your stay with us and we will pass your comments to all of our Ladies & Gentlemen. We all hope to welcome you back soon in the...More

          Reviewed 11 May 2015

          This was truly and excellent resort! From the moment we arrived we were pampered, coconut birthday drinks on the beach, a wonderful spa with everything you could want. This was really a 5 star experience!More

          1  Thank cato510
          Response from SebastianStraesser, Front Office Manager at The Ritz-Carlton, CancunResponded 17 May 2015

          Dear Cato5010, Thank you very much for taking the time to share your recent experience with us. We are very happy to hear that you had a wonderul birthday and a memorable stay with us. We hope to welcome you again in the near future....More

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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$270 - US$865 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Luxury Hotel in Cancun
          • #3 On the Beach Hotel in Cancun
          • #3 Spa Hotel in Cancun
          • #3 Top resorts Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Orbitz, Marriott, Booking.com, Ctrip TA, Travelocity, Priceline, Hotwire, Hotels.com, TravelUp, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, Hotel.de and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
          Add Photo Photos
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1104)
          Bathroom (24)
          Family and Play Areas (6)
          Business Centre & Event Rooms (2)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          SantaBarbaraCaLizzie
          Can anyone tell me about the cost of the food at the restaurants? And are there many good restaurants nearby? Is is easy to walk from this hotel to other restaurants--like on a walking path, or is it a busy road? Thanks!
          20 June 2017|
          Answer
          Response from Chicalecia | Reviewed this property |
          The Hotel offers a nice little restaurant by the pool areas with a beach view. The food is good didn't find it too expensive, but it is the Ritz so you might find some meals expensive. They also have these nice romantic... More
          1
          Vote
          Jason C
          Hi- looking to book a trip during football season. Does the resort get NBC? Biggest game of year for my team during the time I wanted to book.
          18 June 2017|
          Answer
          Response from trav8169 | Reviewed this property |
          I noticed Miami based stations. Can't recall if NBC was one of them though.
          0
          Votes
          dkc111
          Hello, I was wondering if cigar-smoking is allowed on the property as I am a cigar smoker and would like to plan ahead; I do not want to offend anyone with the smell of cigar smoke but would like to know. I also would prefer not to have to stand in a corner of an area for an hour or two to smoke a cigar either. Thanks in advance.
          7 June 2017|
          Answer
          Response from Kathi L | Reviewed this property |
          I don't believe you can smoke inside the hotel in the common areas, but it did not seem to be a issue outside by the pool, etc. On one of our evenings, they had a girl selling cigars at a table inside. She was very... More
          1
          Vote
          Room Tips
          "We were on the fifth floor, ocean view. Could hear the ocean but not the pool!"
          Read review
          "Club level offers great food, quiet floors, and extremely attentive staff."
          Read review
          "All rooms have phenomenal view - try higher floors."
          Read review
          "All the rooms are ocean view or ocean front."
          Read review
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