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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$328
    US$661
    US$333
    US$417
    US$417
    Traveller (1758)
    Room & Suite (455)
    Pool & Beach (334)
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    Overview

    • Excellent75%
    • Very good15%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “club level” (348 reviews)
    “club grill” (149 reviews)
    Free Wifi
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, Cancun
    Special Offer: Save up to 30% & more
    Hotel packages
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 17 December 2014

    We were looking for a relaxing getaway right before Christmas and the Ritz exceeded our expectations. The staff is out of this world from the front desk to the bellhop to every single person that waited on us. My husband just had Achilles surgery so...More

    Helpful?3  
    Reviewed 15 December 2014

    As my title indicates, we have been to Cancun many times over the years. The price on Expedia was great and we thought we'd give The Ritz a try. It was very nice; we will be back. Neither a pro or con; expect lots of...More

    Helpful?5  
    Reviewed 15 December 2014

    This is the first review I have posted to this website and I felt compelled to do so because of our very disappointing experience at this hotel. We had planned a getaway to Cancun for some time and were looking for a very special experience....More

    Helpful?7  
    Response from Marco O, Manager at The Ritz-Carlton, Cancun

    Dear Jeff, thank you very much for taking the time to provide this valuable feedback on your most recent stay at our property. The concerns mentioned in your review will allow us to circle back with the hotel team to improve services to ensure proper...More

    Reviewed 14 December 2014

    I had a great 3-night stay at this property, which lived up to my expectations of the Ritz-Carlton brand. Unless its a modern Ritz, this does mean decor that is perhaps a little formal / colonial in feel, so some people might not be enamored....More

    Helpful?
    Reviewed 12 December 2014

    We had a marvelous time on our vacation to the Ritz at Cancun. Having visited cancun during my college days, I was a bit apprehensive about going back. Well, I am so glad we decided to choose this resort. The Ritz is beautiful, the staff...More

    Helpful?2  
    Le Blanc Spa Resort
    5,641 reviews
    #1 of 181 hotels in Cancun
     
    Grand Fiesta Americana Coral Beach Cancun
    3,867 reviews
    #8 of 181 hotels in Cancun
     
    JW Marriott Cancun Resort & Spa
    4,080 reviews
    #12 of 181 hotels in Cancun
     
    NIZUC Resort and Spa
    2,038 reviews
    #2 of 181 hotels in Cancun
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$277 - US$957 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Luxury Hotel in Cancun
    • #6 Spa Hotel in Cancun
    • #6 Top resorts Hotel in Cancun
    • #6 On the Beach Hotel in Cancun
    • #9 Romantic Hotel in Cancun
    • #9 Family Hotel in Cancun
    • #21 Business Hotel in Cancun
    Photos
    Traveller (1758)
    Room & Suite (455)
    Pool & Beach (334)
    Dining (210)
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    Questions & AnswersAsk a question
    Westybrooke
    is there an outside or balcony in the club lounge area? can you go outside from that level? I read somewhere that there is an upstairs area?
    19 March 2017|
    Answer Show all 2 answers
    Response from wiregirl | Reviewed this property |
    Hi, The club Lounge area only have seating and game board. I did not see an upstairs. Save your money this is not worth it. I didn't eat much there, huge disappointment. Your room have a nice balcony. I was on the top 6th... More
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    Westybrooke
    do they have an adults pool?
    3 March 2017|
    What is your answer?
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    Meghan G
    Wifi free?
    3 March 2017|
    Answer
    Response from wiregirl | Reviewed this property |
    Yes of course for the price you pay lol and all room face the ocean.
    0
    Votes
    Room Tips
    "Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for..."
    Read review
    "Just everything is ideal"
    Read review
    "We had a junior suite for 3 and we loved it."
    Read review
    "All rooms are absolutely fabulous! Great views, and very spacious!"
    Read review