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The Ritz-Carlton, Cancun

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#6 of 183 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
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2,244 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 1,968: English reviews
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 July 2013 via mobile

The hotel was great this was our first family vacation. We have to boys (4 and 8). Literally right on the beach. Beach was perfect white powder like sand and blue water. The swimming pools were amazing (3 total) our boys pretty much lived at the pool. Our room was facing the ocean and we had a great view (like... More 

3 Thank Travis K
Arlington, Virginia
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2013

Great location, service, food and drinks. I would rate it five stars if the property were not so run down - needs some work for a Ritz. Otherwise, everything you expect from the Ritz. The beach is one of the nicest we have seen. They have a very impressive turtle nesting program.

3 Thank JBC1977
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 July 2013 via mobile

This is a great place to stay. Our 2 boys stayed busy and had a blast between the pool and beach. They didn't ask to go anywhere else! The rooms are spacious and clean with large patios that overlook the beach where you can sit and relax. I will definately stay here again!

3 Thank AmberKimathi
Duluth, Georgia
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 July 2013

Beautiful waters, wonderful beach, plenty of lounge chairs and staff. Good food, good drinks, great location. We were upgraded to the conceirge level and it was great to have food and drinks available just about all day. Very nice.

3 Thank Pattilli
Houston, Texas, USA
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 July 2013 via mobile

We stayed here for 1 week and had a really pleasant time. Two pools and a nice clean beach. Great food, fun bars, fantastic service and first class accommodations. We are already planning our next visit in 2014.

5 Thank BillNHouston
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2013

I went with my 7 year-old daughter and husband for a quick get away. My daughter kept telling me I was the best Mom ever. The view was perfect and the service was impecable. The hotel is beautifully maintained and I love that there are actual keys instead of those key cards that you can't put in your wallet. I... More 

5 Thank Monilou
Atlanta, GA
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 July 2013

I can’t say enough about the Hotel and it’s staff. The hotel is exceptionally clean and the staff is fabulous.They can’t do enough to make sure your stay is specular.We (girls week away) stayed on the Club Level and it’s totally worth the added expense if you can afford it. The 5 food servings a day alone will save you... More 

3 Thank JSP16
Helsinki, Finland
Level Contributor
176 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 23 July 2013

This location is simply great. The location is beautiful and the hotel has one of the best beaches I have ever seen in the world including beaches in Thailand. The ocean water is clean and blue, so it is nice and safe to swim. We stayed at the club level, and the welcoming process was something that other Ritz Carltons... More 

3 Thank TomSjoberg
Springfield, Missouri
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 July 2013

We had the privilege of staying here for a week, and the service was fantastic. The hotel was quiet and luxurious. It could probably use some updating, but the amenities and first class service more than made up for some slightly dated décor. Room service was so good we ordered it several times while there, which is not normal for... More 

2 Thank Springfield_Tiger
Belo Horizonte, MG
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 July 2013 via mobile

My family and I had a great experience at this hotel in Cancun. We had a great time. High standard service, good restaurants, a good Breakfast buffet. The pool and the fitness center are very good, well equipped and had professionals available all the time to help you. The service at the beach was also outstanding. We enjoyed our stay... More 

1 Thank Jag_campos

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Amenities (56)
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,447 - RM5,738 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
89 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 24 Nov 2016 | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 19 Nov 2016 | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 17 Nov 2016 | Read review
“Concierge level”
 of 5 bubbles Tex8405, 13 Nov 2016 | Read review
“Request an ocean front room for the view, but may have slightly increased noise from the pool.”
 of 5 bubbles RobertS751, 12 Nov 2016 | Read review
5 of 5
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