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Stayed here last month for a leisure stay and wasn't impressed. Although a Marriott Platinum Premier member, I received absolutely no elite recognition or benefits during the stay and hence this post to warn others.
At check in I received this generic welcome letter (see...More
As so many reviewers have indicated the Ritz Carlton Cancun is a gem in location, food, accommodations and most of all customer service (more on that in a minute). Lovely 4 day stay was what all I had hoped for even though a couple of...More
The staff at the Ritz Carlton Cancun were fantastic! They were helpful, friendly, and accommodating. Sebastian at the front desk was very helpful and went out of this way to ensure that we enjoyed our stay. Rooms were very clean and well-appointed. All rooms have...More
As reference point, I have stayed at many other Ritz Carlton properties and I have Gold status with Marriott.
Staff (non-reception/concierge): Very warm and friendly. They go above and beyond to help deliver that Mexican experience. We left many of them tips on our last...More
7 Thank j t
Response from Nora R, Quality Manager at The Ritz-Carlton, CancunResponded 6 April 2016
Thank you for taking the time to write your review of our property, your comments are valued and we appreciate your comments regarding our customer service and local attractions. Please know that our Ladies and Gentleman take their roles very seriously and try,...More
This was our 3rd stay at the RC Cancun! We brought our children and grandchildren along for spring break this time and it was another amazing stay!! It wasn't easy coordinating 9 people and four rooms but the RC really came thru for us. I...More
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a... More
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a heated blanket and tucked me in. It was fabulous. Then I went out to the Jacuzzi off of the women's changing room and indulged in some more relaxing time. The outdoor shower was a treat to finish the wonderful experience. I can't wait to go back one day!! I have been raving about it ever since. Go for it!! You will not be disappointed.