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The Ritz-Carlton, Cancun

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#5 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,436 Reviews from our TripAdvisor Community

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Showing 2,145: English reviews
Los Angeles, California
Reviewed 10 April 2014

It's the RITZ- what do you expect! The staff is exceptionally hospitable. We had an Ocean facing room, so we woke up to turquoise blue waters. The beach in front of the hotel is clean and quiet. The evenings are crowded with the hotel guests- but that cant be helped, and its really ok. The hotel building( front the outside)...

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3Thank dhandhania
Auckland Region, New Zealand
Reviewed 10 April 2014 via mobile

The beach here is amazing just like any of the hotels on this strip and the pool is pretty decent. The rooms and the resort itself are a bit dated, they still had physical keys to open the doors! Nice big rooms though and the staff were always friendly, I was either out or drunk must of the time I...

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1Thank jal1982
New York City
Reviewed 9 April 2014

With Ritz Carlton, you know what you are getting. First, let me say I had no desire to go to Cancun, but a family member had business there and did not want to be alone. Check-in: fast, friendly and upgraded from a regular ocean view suite to a huge suite (6027) that included a separate dining room in the entry,...

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1Thank DarrenCampo
Edinburgh
Reviewed 7 April 2014 via mobile

Having stayed in a few lovely hotels in Mexico we were looking forward to staying at the "superior" Ritz Carlton. I can honestly say I have never been so disappointed in a hotel ever! The service was poor and that isn't even included! Paying top end prices for drink and what can only be described in less than average food...

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2Thank GinNTonicEdinburgh
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write a review about your recent visit to The Ritz-Carlton, Cancun. I sincerely apologize for the disappointing experience that you outlined in your TripAdvisor review. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is disappointing. I was...

Reviewed 5 April 2014

This was a conference venue and consequently heavily discounted. Even so rates were up there so expectations were high. On the plus side rooms were great , facilities immaculate and staff lovely and couldn't be more helpful. When I was languishing with gastro upset ( I am sure not the result of the hotel )and feeling very sorry for myself,...

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Thank Dennisbvo
Denver, Colorado
Reviewed 4 April 2014

Just returned home from 5 days at the Ritz in Cancun. Out of our total experience there were only 3 good things about the Ritz in Cancun. The Staff were excellent. Very courteous bi lingual for the most part but very very accommodating. The seaside restaurant on the beach was very reasonable for pricing. Security at the Hotel was excellent....

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7Thank doug d
Nora R, Executive Offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. We take pride in providing exceptional customer service to our guests and I am pleased to know that you experienced our commitment to this level of service during your stay. I am sorry to learn that our retail shops did not meet...

Henderson, Nevada
Reviewed 3 April 2014

Loved our spring vacation at the Ritz Cancun. We stayed for 8 nights in a club-level ocean front room and couldn't have been happier. Our room was renovated, which I believe all club rooms have been. We stayed on the 8th floor which is where the club lounge is located. I was impressed with how quiet the rooms were. We...

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Thank MeticulousTraveler25
Beverly Hills, California
Reviewed 1 April 2014

We spent 5 nights at the Ritz. The hotel is the typical Ritz style property. It is a comfortable and predictable experience. The staff was consistently friendly and frequently showed the classic Ritz mentality of going the extra mile to ensure all issues were address. The facility does not blend with the community, but we all know that when we...

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1Thank 133DavidA133
Barrington
Reviewed 30 March 2014

This is our 5th March trip to this property and it never disappoints. The staff is wonderful service is always excellent. This year we were accompanied with some friends and they too will make this a recurring destination. The kids like the choices poolside. There's enough variety to keep us satisfied for 7 days. I am waiting for the reservation...

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1Thank DC5155
Memphis, Tennessee, United States
Reviewed 30 March 2014

Great property in really lively part of the city....but the beach was not private. We had to wear wristbands so we were identified as guests of the hotel but there were plenty of people without them using the chair service. They didn't do the best job of getting sand out of the hotel bathtub. The water felt grainy and dirty....

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Thank EllyDeyhle

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,533 - RM5,891 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Luxury Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#5 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
93 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
“Get Sea View Deluxe room.”
 of 5 bubbles 876neilk, 13 Feb 2017 | Read review
“All rooms are ocean front”
 of 5 bubbles rapunzel2Nj, 11 Feb 2017 | Read review
“Club Ocean Rooms are fantastic”
 of 5 bubbles WKCA, 8 Feb 2017 | Read review
“All rooms have views of the ocean. Some are side views and others are oceanfront.”
 of 5 bubbles Muffy1401, 8 Feb 2017 | Read review
5 of 5