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The Ritz-Carlton, Cancun

3,071 reviews
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Traveller (2024)
Room & Suite (488)
Pool & Beach (363)
Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“club level”(383 reviews)
“club grill”(161 reviews)
“culinary center”(57 reviews)
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Cancun
Special Offer: Member Rates
Hotel packages
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,071)Write a Review
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2,704 results
Traveller rating
2,070
399
130
63
42
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2,070
399
130
63
42
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All reviewsclub levelclub grillculinary centerfood presentationschef rorylobby loungeocean frontfitness centerfour seasonsper daycold towelsbreakfast buffetmy pleasureluxury hotelpool serviceconcierge staffdinner on the beach
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981 - 985 of 2,704 reviews
Reviewed 5 April 2016 via mobile

Stayed here last month for a leisure stay and wasn't impressed. Although a Marriott Platinum Premier member, I received absolutely no elite recognition or benefits during the stay and hence this post to warn others. At check in I received this generic welcome letter (see...More

8  Thank Adamcrew
Reviewed 5 April 2016

As so many reviewers have indicated the Ritz Carlton Cancun is a gem in location, food, accommodations and most of all customer service (more on that in a minute). Lovely 4 day stay was what all I had hoped for even though a couple of...More

2  Thank cowhead3
Reviewed 3 April 2016

The staff at the Ritz Carlton Cancun were fantastic! They were helpful, friendly, and accommodating. Sebastian at the front desk was very helpful and went out of this way to ensure that we enjoyed our stay. Rooms were very clean and well-appointed. All rooms have...More

Thank pkcarroll99
Reviewed 2 April 2016

As reference point, I have stayed at many other Ritz Carlton properties and I have Gold status with Marriott. Staff (non-reception/concierge): Very warm and friendly. They go above and beyond to help deliver that Mexican experience. We left many of them tips on our last...More

7  Thank j t
Response from Nora R, Quality Manager at The Ritz-Carlton, CancunResponded 6 April 2016

Dear Guest, Thank you for taking the time to write your review of our property, your comments are valued and we appreciate your comments regarding our customer service and local attractions. Please know that our Ladies and Gentleman take their roles very seriously and try,...More

Reviewed 2 April 2016 via mobile

This was our 3rd stay at the RC Cancun! We brought our children and grandchildren along for spring break this time and it was another amazing stay!! It wasn't easy coordinating 9 people and four rooms but the RC really came thru for us. I...More

3  Thank debbiem17
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$308 - US$1,054 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$308 - US$1,054 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Cancun
#3 Luxury Hotel in Cancun
#3 On the Beach Hotel in Cancun
#3 Top resorts Hotel in Cancun
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2024)
Room & Suite (488)
Pool & Beach (363)
Dining (238)
Hotel & Grounds (1261)
Bathroom (25)
Family and Play Areas (7)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Mollycfries
4 January 2018|
Answer
Response from Kelly G | Reviewed this property |
Its The Ritz - no property has a better spa. Just saying.
0
Votes
Mollycfries
4 January 2018|
AnswerShow all 2 answers
Response from Cmehr | Reviewed this property |
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a... More
0
Votes
sacasey
31 December 2017|
Answer
Response from Cmehr | Reviewed this property |
The hotel has an elevator to the bottom floor that will take you to the swimming pool. From that level you have to use stairs to the beach.
1
Vote
Room Tips
"Be respectful, polite and kind to all the staff... it goes a long way"
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"If you really want to splurge, then go for an ocean front suite. Directly over the ocean and you can sleep..."
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"Ocean View"
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"Ocean view amazing"
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