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Hyatt Ziva Cancun

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Traveller (6272)
Pool & Beach (1298)
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Overview
  • Excellent82%
  • Very good13%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“el mercado”(232 reviews)
“la bastille”(186 reviews)
“club tower”(145 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Hyatt Ziva Cancun
Special Offer: Savings Of Up to 40%!
Offers from Hyatt Ziva Cancun
Special Offer: Savings Of Up to 40%!
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Reviews (5,741)
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4,733 results
Traveller rating
3,751
656
184
77
65
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LanguageEnglish
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3,751
656
184
77
65
Show reviews that mention
All reviewsel mercadola bastilleclub towercandy shopdolphin poolzen spatrade windsfrench restaurantrooftop poolswim up roomtequila bartacosall inclusive resortasian fusionbutler servicesteakbeautiful resort
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1 - 5 of 4,733 reviews
Reviewed today via mobile

We stayed here for a week and could not have been happier with the amenities, hospitality and service. Down to every last detail, Hyatt Ziva delivers a truly memorable and relaxing experience. From Georges who managed the desk in our room tower, to Ana who...More

Thank 16AC16
Hotel's Favourite
Reviewed 17 August 2017 via mobile

We spent just over a week at this hotel. The location is stunning with fantastic views of the best part of The Caribbean in Cancun. The hotel makes the best of this with frames of the sea at both ends of the main walkway. We...More

65  Thank JElondon1
Response from HyattZivaCancun, Director General at Hyatt Ziva CancunResponded 18 August 2017

Dear JElondon1, Thank you for choosing Hyatt Ziva Cancun as host for your vacation, we highly appreciate your preference and the time you have taken to share with us a 5 stars review; your comments are extremely valuable to us and truly really help other...More

Reviewed yesterday via mobile

My husband and I have stayed at 3 other resorts in Mexico and we will not go anywhere else besides Hyatt Ziva now! The beaches are beautiful and the staff is absolutely wonderful. This was our 3rd stay and we have really bonded with the...More

1  Thank alebowsky
Reviewed yesterday

In September I stayed in the Turquoize Towere. This trip I stayed with my adult daughter & 19 year old granddaughter. We had Club Level but when we arrived we asked for a larger room. We paid extra for a corner room in The Club...More

Review collected in partnership with Hyatt Hotels
Thank GeMO88
Reviewed yesterday

They do everything to make your stay perfect. The staff works so hard keeping you happy, keeping the place clean and just over all making it effortless for you to enjoy your self.We would never stay any where else.

Review collected in partnership with Hyatt Hotels
Thank jasmineha2018
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$320 - US$830 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$320 - US$830 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#4 On the Beach Hotel in Cancun
#27 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6272)
Pool & Beach (1298)
Room & Suite (934)
Dining (695)
Family and Play Areas (84)
Amenities (54)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
markhN674YK
22 May 2018|
Answer
Response from felixR364NY | Reviewed this property |
The rooftop infinity pool opens to the guest stay in the adults only Turquoize tower only. Rooms key is required to get to that level and there's people checking. There are other two infinity pools on the ground level... More
0
Votes
maddmooree
20 May 2018|
Answer
Response from mauld | Reviewed this property |
Top shelf liquor is available, and you can order it at any of the many bars, not sure about bottled beer, but I assume its there as well. There are lots of clubs within a short walk or quick cab ride. The hotel itself... More
0
Votes
dajnorris
18 May 2018|
AnswerShow all 2 answers
Response from Abhmb | Reviewed this property |
Unfortunately, I do not.
0
Votes
Room Tips
"Turquoise tour if you have no children with you."
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"Request an ocean view room - it's spectacular!!"
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"Turquoize Adults Only Experience is worth the upgrade."
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"Avoid the "pyramid" shaped building/rooms unless you enjoy staring down at two sad dolphins."
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