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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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3,145 Reviews from our TripAdvisor Community

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Showing 2,602: English reviews
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Reviewed today NEWvia mobile

Our stay here was great! It is an all included resort with great facilities and super friendly staff. Our kids enjoyed the pool and beach a lot, all restaurants were good in their specialties and with good variety which allowed us to experience different things the whole week we were here. We booked tours in the hospitality center. There were...

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Thank Rossetta19
Washington DC, District of Columbia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Big fans of the Hyatt All Inclusive in Jamaica so we thought we would try out this one and we are so glad we did! Great place for kids and grown ups. Food quality is excellent. Lorenzo's was out favorite, the hibachi dinner at the Asian restaurant was a close second. Kids club is great and the girls do a...

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6Thank HotelSnob2006
About Hotel's Favourite Review
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear HotelSnob2006, Thank you for being our guest, and for taking the time to share this detailed review of your stay. I am delighted to read that it was a enjoyable experience overall, and that you liked the beach, drinks and KidZ Club. Also, thank you for your comments regarding the the food and restaurants, we are glad you were...

Reviewed today NEW

Our stay at Hyatt Ziva was exceptional. It easily met and, most of the time, exceeded our expectations. The staff was very friendly and attentive. We'd like to give specific callouts to several people. Isabel was our server at the beach on our first day and she showcased "Service from the heart." Most of the spots were taken so she...

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Thank Beau N
New York City, New York
Reviewed today NEW

Highly recommend this hotel. When they say it's all inclusive, they really mean it. The view of the ocean amazing. The food at the restaurants was also good. My whole family said they would definitely go again.

Review collected in partnership with Hyatt Hotels
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Thank T8748VGalexanderr
Safety Harbor, Florida
Reviewed yesterday NEW

That's what our five-year-old daughter yelled on our second night, "Daddy, this is better than a Disney Cruise!" (For the record, it isn't, yet it's still pretty awesome.) We had a great time on our four night visit for spring break. The resort, rooms, pool, food and beaches are perfect. Our daughter LOVED the Kids Club and we had no...

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Thank jdshaw971
Chicago, Illinois
Reviewed yesterday NEW

Will return to this resort just don't stay in club tower. the food drink entertainment pools and beaches were fantastic! The club tower has a certain funk smell and very moldy smelling! loved the dolphins too. I have been to Cancun 4 times and this by far is the best resort I have stayed at minus the Club Tower. will...

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1Thank justinmB9984HC
San Diego, California
Reviewed yesterday NEW

If you're looking to be close to downtown while still having the resort experience, Hyatt Ziva should be a property to consider. We stayed in an ocean front view and would have choosen this option again in the future if our friends hadn't stayed in a first floor room with semi-private, heated pool. Both options are great but the semi-private...

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1Thank DLam113
boston, United States
Reviewed yesterday NEW

First of all the hotel is amazing. From the grounds to the food, we were very impressed. One issue we had was with out butler provided with our Turquoize room. We only met him a few times the entire trip. When we requested him, no one showed up. We had small requests like water and new bubbles for the hot...

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Thank 797liana
Batavia, New York
Reviewed 2 days ago NEWvia mobile

My wife and I had been to this property twice before as Cancun Dreams and loved it so I'll offer a comparison. We visited March 14th-19th 2017. The Hyatt has done an amazing job in this redesign. Your first view from the Lobby as you walk towards the pool/ocean is actually jaw dropping. Saved is the beautiful and unique pyramid....

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4Thank DaveonthewaytoAT
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear DaveonthewaytoAT, Thank you for being our guests, and for sharing your review with us. It is a great pleasure to read your comments, and to know that you loved all the aspects of your stay, such us restaurants, food, our themed nights and entertainment and most of all, service provided by our associates. We are very grateful to receive...

Houston, Texas
Reviewed 2 days ago NEW

Not my absolute favorite but I can't complain about the food and there were awesome people working there. Roger in the Moongate restaurant was my favorite by far! Francisco by the main pool was great as well. Angel and Katerina were wonderful butlers. Pillows were are only complaint after the trip. Keep in mind we didn't complain on that while...

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1Thank ryanwilliamm2017
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear ryanwilliamm2017, Thank you for being our guest, and for sharing your comments with us. We are grateful to receive your positive comments about the food and service provided to you by our friendly associates. I am offering you my apology for the inconveniences that you encountered with the pillows in your room. I am sorry that you haven't brought...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,617 - RM3,496 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
620 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would not recommend the Dolphin view. Any Ocean View room should be similar.”
 of 5 bubbles andysY7767YD, 20 Mar 2017 | Read review
“West side facing rooms less windy in order to sit on the patio”
 of 5 bubbles LACIED152, 20 Mar 2017 | Read review
“Most rooms have a ocean view. Don't think there is a bad view in this entire resort”
 of 5 bubbles sweetsue98, 20 Mar 2017 | Read review
“Club ocean view rooms are great”
 of 5 bubbles eugenekeenan, 19 Mar 2017 | Read review
“If you are without kids be sure to stay in the turquoize tower.”
  • Our Turquoize Sky Swim Up Suite
 of 5 bubbles chrissF920OQ, 19 Mar 2017 | Read review
5 of 5