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Hyatt Ziva Cancun

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2,310 Reviews from our TripAdvisor Community

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Showing 1,916: English reviews
Reviewed yesterday NEWvia mobile

I stayed at the Hyatt Ziva with two friends and the hotel was beautiful! The service was exemplary and we had Julie as our butler and she was very welcoming and friendly. All the staff was accommodating and wonderful, it felt like they weren't just looking to make you happy they want to make you happier! The room we had...

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Helpful?
Thank Laura C
Sparks, Nevada
Reviewed 2 days ago NEW

My husband and I just returned from a fantastic 7 day vacation at the Hyatt Ziva. After reading so many reviews while I was searching for that perfect place, I decided on the Ziva... So glad I did! We had such an amazing stay from beginning to end. Booked our trip through Bookit.com-arranged for transfers for $19.99 RT/PP from Best...

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1Thank JaneL547LT
Reviewed 2 days ago NEWvia mobile

We are still in Hyatt Ziva but I just wanted to share my thoughts. What a great and well managed hotel. Super awesome staff. We have enjoyed a lot and I was so impressed by all of the staff, super polite and hardworking! Perfect rooms, awesome pool with lots of entertainments.

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Helpful?
Thank Soroor Z
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Soroor Z, Thank you for these wonderful comments. We are much obliged for your recognition of our Service from the Heart, we are delighted that it made a positive impact on your stay. We are honored to provide you with an vacation you deserve, and are looking forward to your return visit. Sincerely, with the Service from the Heart,...

Hamilton, Canada
Reviewed 2 days ago NEW

My husband and I have just returned from the Hyatt Ziva and what an amazing resort and vacation experience. From Check in untill check out the staff were very attentive and addressed every detail and need. The food was amazing - I loved the candy shop and the coffee shop. You have to try the peanut ice cream! Tradewinds was...

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Helpful?
Thank 46Kathy
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Kathy, It was a pleasure to have you as our guest, and we are thankful that you shared this feedback with us. It is very pleasing to know that we helped making this vacation great. We are much obliged for your wonderful comments regarding food that we offer and comfort of your accommodation. We are also glad that you...

Prague, Czech Republic
Reviewed 2 days ago NEW

We arrived 2 days ago to Hyatt Ziva Cancun. Hyatt Ziva advertised, that they are a new level of All inclusive. Thats not true. There is many varieties of food, but really poor quality. Their orange juice is like chemical orange juice "Hohes C", if you are a vegetarian you will be more disapointed, because there is for example any...

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1Thank martin85883
Reviewed 3 days ago NEW

My husband and I traveled to the Hyatt Ziva Last week from Sunday-Friday and the whole experience was wonderful, excellent even perfect!! From the time we walked in the door until we had to leave everything from service, food, drinks environment and even price was wonderful-it is truly all inclusive and completely blew our minds and exceeded our expectations! We...

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Helpful?
Thank Robin G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Robin, It was a great pleasure to host you during your recent stay, and we are glad that we managed to help you make it a pleasant one. We are much obliged for you nice comments regarding excellent service, good food and drinks as well as for the true service from the heart that you have been provided by...

Reviewed 3 days ago NEWvia mobile

We are still at hyatt ziva But wanted to give my thoughts We are staying in the club tower 2 bedroom suites all I can say is wow No the Butler Luis and Laura have gone ubove and beyond to make our stay amazing these 2 people work very hard at there job They both make sure you have what...

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Helpful?
Thank Nick B
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Nick, Thank you for taking the time to write your feedback. It is great to hear you are having a fantastic stay at Hyatt Ziva Cancun. We are glad we are able to exceed your expectations. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Reviewed 3 days ago NEWvia mobile

What can I say, this is our 2nd time to Hyatt Ziva this year, and it's better than I remember. Everything went great from check in to check out. Everyone is working so hard to make your trip fantastic. I can't remember everybody's name but everyone always had a smile and eager to help and serve you. Luis, and Ceaser...

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Helpful?
1Thank Aidanryland
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Aidan, We were honored to have you back for another vacation, and are thrilled that we again managed to exceed your expectations. I am grateful that you recognized the hard work our associates put in to make sure each and every guest has an unforgettable experience. We are delighted that we got our selfs a loyal customer, and will...

Reviewed 3 days ago NEW

4th time in Cancun, great place, best food, great location! you can't find better place for vacation. 9 resturants I think, make sure not to waste your time on the French resturant, they have a dress code without a sign on the door!!!! sooooo many people comes in and they go back :)

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Helpful?
Thank Shari F
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Shari, It is truly gratifying to read that we were able to provide you with a wonderful time during your recent stay. We are truly honored that you chose us to provide you with the vacation you deserve, and we will be privileged to host you again here at Hyatt Ziva Cancun. Sincerely, with a Service from the Heart....

Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

It was really excellent experinced I already recommended my friends They are going to go Hyatt ziva this month Foods was really good I ordered steak at my room That was too salty but meat was excellent That was just little problem Everything was excellent I will be there again within this year Thanks Hyatt ziva

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Helpful?
Thank seanseeouk
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Sean, It was a great pleasure to have you as our guest during your recent stay, and is delighting to read that it was an excellent experience. Thank you for your recommendation, will be a pleasure to have the chance to welcome you again in a near future. Sincerely, with the Service from the Heart, Alexandre de Brouwer General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,643 - RM4,237 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, Hyatt Hotels Corporation, Odigeo and Priceline so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
466 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our room in the Turquoise tower with balcony hot tub.”
 of 5 bubbles JaneL547LT, 4 Dec 2016 | Read review
“We loved our room on the fifth floor of the pyramid overlooking the dolphins and the ocean. Very quiet. Great view.”
 of 5 bubbles 46Kathy, 4 Dec 2016 | Read review
“Choose another hotel.”
 of 5 bubbles martin85883, 4 Dec 2016 | Read review
“King with swim out pool”
  • View from our room!
 of 5 bubbles 244robing, 3 Dec 2016 | Read review
“all rooms are great”
 of 5 bubbles 952sharif, 3 Dec 2016 | Read review
5 of 5
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