We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hyatt Ziva Cancun

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Hyatt Ziva Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,351 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,948: English reviews
South Milwaukee, Wisconsin
Reviewed yesterday NEWvia mobile

Stayed at the Hyatt ziva last weekend.. all I can say is it wasn't as great as other all inclusives I've been to.. we get there and it took 20 mins to get a room negotiated to be upgraded came to $280 with a butler.. we did get drinks right on arrival which was nice.. we get to the room...

 Report
Helpful?
Thank Melissa W
Houston, Texas
Reviewed yesterday NEW

New build Rooms are roomy all base rooms face water Food at all restaurants very good. Property was great loads of kids. Beach was on of the best in Cancun. Has adult only building with its own pool. Club building was also very nice. This hotel has something for every one.

 Report
Helpful?
Thank fred918
Albuquerque, New Mexico
Reviewed yesterday NEWvia mobile

My husband and I visited Hyatt Ziva last year and loved it so much that we returned again for 11 days for our anniversary and brought another couple too. The location of the hotel is superb with ocean all around it. And next to the location, the staff is AMAZING!! Sophia, the buffet manager even remembered us from last year!...

 Report
Helpful?
Thank Palmtreeinn
Maple Ridge, Canada
Reviewed yesterday NEW

Went for 10 days with my adult children and a family friend. There were no complaints from anyone. The food was good, the beach and water better, the staff the best. Very lovely to swim in the ocean as the beach is very gently sloping and the water not too choppy and of course the beautiful white sand and blue...

 Report
Helpful?
Thank lindagS9226QZ
NYC
Reviewed 2 days ago NEW

Hotel was good but the only down side is 2/4 of the pillows we had, had a weird stench. Also while showering or using the sink the water would shut off for about 20 seconds then come back on. Other than that the hotel was great. We had the adults only tower the staff was great and would greet you...

 Report
Helpful?
Thank BBR318
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear BBR318, We are grateful for being chosen for your recent stay. We are glad that overall you had a fantastic stay and had the opportunity to enjoy our Turquoize Adult only experience. We are sad to hear we didn't meet your expectations with your accomodation, and we appreciate for bringing that to our attention. Our Room Division Director has...

Reviewed 2 days ago NEWvia mobile

This has to be one of the best all inclusive resorts that we've been to in Cancun. Staff is so helpful and attentive. Margarita and Aurora from Spa were great! Highly recommend to splurge on a massage.

 Report
Helpful?
Thank Juana G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Juana, Thank you sharing these kind words regarding your recent vacation in Hyatt Ziva Cancun. It was a pleasure to host you and to provide you with an unforgettable vacation. We will be readily waiting for your return. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Chicago
Reviewed 2 days ago NEWvia mobile

I loved this place. I usually scour the internet before selecting a hotel because it's hard to decide where to spend your hard earned money. We spent 3 nights here and absolutely loved it. The rooms - very spacious, modern, and clean. The bathroom is gigantic. The TV channels are mostly in Spanish, FYI. This was not a big deal...

 Report
Helpful?
1Thank Leslie_B_is_Me
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Leslie, We are delighted to learn that we exceeded your expectations, and that you enjoyed your accommodation, beach and food. It will be a pleasure to welcome you back during your next visit. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

Burlington, Canada
Reviewed 2 days ago NEWvia mobile

Just back from a week with my family including two daughters under 10 and some friends who also had a young daughter. We absolutely loved this resort from the moment we arrived. The service was excellent pretty much everywhere. You never feel overcrowded here and there's rarely lines for anything. Our Club suite was spacious and quiet. The bed was...

 Report
Helpful?
1Thank Chris B
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Chris, Thank you for this 5-star review. We are delighted to read that we exceeded your expectations in all the aspects. It will be a pleasure to host you again soon. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager

New Jersey
Reviewed 2 days ago NEW

This was my 3rd visit to this fantastic property and in general I would highly recommend it. Having visited before, I am familiar with the resort and its offerings, the one thing I am perplexed about is the mention of welcome drinks/towels upon arrival. All 3 of my visits have been in the Club tower, and while I do see...

 Report
Helpful?
1Thank mauld
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear mauld, It was a privilege to host you. We are pleased to see that overall you enjoyed your recent vacation. Allow me to apologize if you were not welcomed as per our high Hyatt standards. Our guest’s satisfaction is our No.1 priority, so allow me to assure you that your valuable comments have been passed to our Leadership Committee...

Worcestershire
Reviewed 2 days ago NEW

This Hotel is Magnificent we travel around a lot and this is one of the best hotels we have stayed at for the facilities ,quality of food throughout and top class beverages. The Hotel is surrounded by Blue Sea and our room Ocean View Sea Front Ziva King was excellent 4th or 5th Floor are Excellent we could open our...

 Report
Helpful?
Thank ljpworcs
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear ljpworcs, It is a true pleasure to learn that we were able to exceed your expectations during your recent stay with us. Thank you for your kind words regarding our associates and the exceptional service they provided you with. We will be honored to welcome you back soon. Sincerely, with the Service from the Heart Alexandre de Brouwer General...

2,994 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2539)
Viewed
View from Room (138)
Viewed
Bathroom (20)
Viewed
Room/Suite (138)
Viewed
Pool/Beach Area (413)
Viewed
Dining (256)
Viewed
Hotel & Grounds (305)
Viewed
Business Centre/Function Rooms (5)
Viewed
Family/Play Areas (32)
Viewed
2:38
Videos (9)
Viewed
Other (1223)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (445)
Viewed
Adult Pool (12)
Viewed
Amenities (54)
Viewed
Beach (23)
Viewed
King Room (38)
Viewed
Oceanfront Corner Suite (66)
Viewed
Pool (31)
Viewed
Dining (108)
Viewed
Second Pool (23)
Viewed
Swim-Up Oceanfront Master Room (42)
Viewed
The Hotel (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Room/Suite (1)
Viewed
Family/Play Areas (1)
Viewed
Dining (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.4 km away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#5 of 181 in Cancun
4,517 reviews
3.9 km away
Live Aqua Beach Resort Cancun
1.6 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,329 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
Grand Fiesta Americana Coral Beach Cancun
6.2 km away
JW Marriott Cancun Resort & Spa
5.9 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,636 - RM4,238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Hyatt Hotels Corporation, Travelocity, Odigeo and Priceline so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
470 questions
Ask a question

See all questions (470)

Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room is good”
 of 5 bubbles fred918, 9 Dec 2016 | Read review
“Ocean view”
 of 5 bubbles mauld, 8 Dec 2016 | Read review
“Oceanview is terrific. they do have an 'adult only' building and pool.”
 of 5 bubbles weddingmoons, 7 Dec 2016 | Read review
“Make sure the room is not a "connecting room".”
 of 5 bubbles annaz909, 7 Dec 2016 | Read review
“Go with oceanfront! I loved it!”
  • The moon was too high to be included in the picture, but you see the reflection on the ocean
 of 5 bubbles ericnQ8550HH, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay