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The Westin Resort & Spa, Cancun

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Boulevard Kukulcan Km 20.5, Cancun 77500 Mexico
Lowest prices for your stay
US$118
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Traveller (4030)
Pool & Beach (1166)
Room & Suite (460)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 06/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Cancun
Updated 06/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Explore from The Westin Resort & Spa, Cancun. Just six miles from CUN Airport, our beach resort is a short ride to the aquarium, museums, area shops and nightlife, Xcaret and Xel-Ha waterparks, Tulum, Isla Mujeres, boat trips and water activities.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bowling offsite
Entertainment staff
Tennis court offsite
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Lagoon View
Languages Spoken
English, Spanish
4920Reviews471Q+A100Room tips
Traveller rating
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Most Recent
RecoletaBoy wrote a review Today
Buenos Aires, Argentina64 contributions12 helpful votes
+1
I would like to a knowledge Jesus Martinez at the sports bar for a super professional, personalized and friendly service. I would also like to acknowledge Karina García oliva for taking care of me during my stay. It’s an old hotel, well kept, with very friendly staff and a lovely and quiet beach. Perfect for relaxing far away from the noise.
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Date of stay: July 2022Trip type: Travelled solo
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KBalt wrote a review Yesterday
1 contribution
My family stayed at this resort for several days with a few other families/friends and had an amazing time. What made it great was a clean, spacious, and amenity filled resort but more importantly the service from the staff. We spent a lot of time at the pool and the staff at that Brisas Bar was top notch. Manuel Escalante, Lorenzo, Fernando, and Juan not only kept our drinks and belly’s full but they were super friendly with our kids with smoothies and snacks! They made it memorable. Also Claudia in the kids center was great. One of our kids needed to be pulled FROM the kids center after loving their time with Ms. Claudia and the activities they did that day. Cannot speak enough about the staff and service here. Our friends and I are already planning another date next year. I’m confident you’ll enjoy it here with family and/or friends.
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded today
Dear 871krishann, Thank you for choosing The Westin Resort & Spa Cancun for your family holidays, We are so happy to read you had a great stay, and we are delighted to know that Manuel, Lorenzo, Fernando, Juan, and Claudia contributed to making it a memorable experience with her attentive and welcoming service. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well, Social Media Coordinator.
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Vaibhav Gandhi wrote a review 4 Jul
Singapore, Singapore25 contributions30 helpful votes
We are 2 families who booked via booking.com (don't know if that affects the hotel service standards to us)... We had multiple times requested for adjoining rooms or close by rooms. Inspite of that were given rooms that were 10 rooms apart... When we checked in & saw 2 bottles of water only for 4 of us, we asked the bell boy who dropped the bags who said - oh don't worry, tell the front desk and they will deliver more to you. When at dinner time I went to don't desk to request for the bottles, the funny desk said - sure we will send in 2 extra... Nothing came for 2 hours and when I went down again to ask, the same front desk guy again said- oh sorry, getting them to send you shortly.. after 30 mins of wait, i called again... And this time the same front desk guy says - your plan asked only 2 bottles of water and go for yourself and purchase from the store at level 1! When I told him, they could have told me this in the first instance and not at 11 pm in the night after making me wait for 3 hours, he very rudely said it's as per your plan, you go buy. Still couldn't understand why then through the day they would tell me otherwise... While the hotel exteriors are well maintained, the rooms (we are in lagoon facing one) have serious furniture issues. Wardrobe hinges are coming off. There is just 1 chair. No table. no dresser. The tv unit console drawers are misaligned. The widow railings have started showing some wear and tear and need upkeep. The beach in front of the hotel - you cannot swim because of it being full of sea weed. I wouldn't recommend this place. Yes, might be cheaper than others on this street primarily because of the beach not being great... And also hence the room upkeep issues. But the service standard and attitude is the biggest letdown.
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Date of stay: July 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear vdgandhi, Thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us The experience you described is not characteristic of the level of service our associates strive to provide, we strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. We understand that your room becomes your sanctuary during your holidays, a place to rest and renew for the following day's activities. We deeply apologize if this was interrupted, and we would like to share, that we have been working on a long-term project for renovations to update all our facilities. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well, Social Media Coordinator
Read more
Donna C wrote a review 4 Jul
1 contribution
We arrived at night so really couldn’t see the pools and where the activities took place. Well come morning we were greeted by smiling friendly faces of the Westin staff. They were excited to tell us about all the planned activities throughout the day. Never thought I’d actually get my teenage daughter to join in the fun, but everyone was so welcoming she felt very comfortable! My husband and I particularly enjoyed the shrimp ceviche cooking class, right at the pool! We also enjoyed the water workouts, so much fun! To top it off, they held a margarita making class, wow so much fun (and tasty!) They even went out of their way to make non-alcoholic version for the kids! I loved that all activities were right at the pool, close enough to grab a drink or snacks in between the schedule of activities. My hats (or sombreros) off to the amazing staff Aldo, Ana, Claudia, Luis, and Guillermo. They made this much-needed family vacation even more special! Thank you Westin!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear R8261IAdonnac, Thank you for choosing The Westin Resort & Spa Cancun for your family holidays. It's an honor to know that Aldo, Ana, Claudia, Luis, and Guillermo contributed to making it a memorable experience with their fun activities by the pool. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well, Social Media Coordinator.
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He H wrote a review 4 Jul
1 contribution
This place is awesome, the pools, the rooms, the food is delicious, the activities with Aldo, Ana, Luis, Claudia and the so kind Guillermo, we loved the drinking class with these guys, they are awesome and the music they really good music during the day. Definitely we’ll back
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Date of stay: July 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear He H, Thank you for choosing The Westin Resort & Spa Cancun for your family holidays. We are honored by your feedback, we are delighted to know you enjoyed our delicious food, attentive service, and the fun activities by the pool with our Entertainment team. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well, Social Media Coordinator
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Ashley R wrote a review 4 Jul
1 contribution
5 star! Had a blast! Clean rooms, AMAZING Entertainment! Family Friendly. Made bracelets with Claudia, bingo with Guillermo, learned Margaritas with Aldo. We had a blast! Water is Beautiful and clean beach!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear ashleyrD3516MW, Thank you for choosing The Westin Resort & Spa Cancun for your most recent family holidays, We are delighted to know you had a 5-star experience with us, and that you had such a fun time with Claudia, Guillermo and Aldo. Looking forward to seeing you again very soon to create new unforgettable memories. Be well, Social Media Coordinator.
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Marek R wrote a review 2 Jul
1 contribution
The room had a beautiful ocean view and the food at the resort was delicious, especially at the Arena Sports Bar and our server Jesus Martinez provided us with excellent service. Kassandra at the front desk also provided us with great service and was very kind and helped us plan out our trips. We are very satisfied with our experience at the resort and plan on returning soon.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: The side of the hotel facing the lagoon is much more quiet and peaceful.
See more room tips
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear G4158QHmarekr, Thank you for choosing The Westin Resort & Spa Cancun for your family holidays, We are delighted to know you enjoyed our stunning views, delicious food, but mostly the attentive service provided by Jesus and Kassandra. We hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well, Social Media Coordinator
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AJG wrote a review 2 Jul
2 contributions1 helpful vote
I booked this resort last year after receiving a call from Westin. I was assured it wasn't one of those timeshare deals. I arrived and while it was not "mandatory" they pressure you to book the timeshare presentation. Oddly enough, the actual presentation was not a high-pressure situation. The Room (2/5): the room is getting 2 stars because of the beautiful view we received in room 1145. The bathroom was DISGUSTING. The shower was so small and filthy from years of grime/build up. The linens were white but upon closer inspection, stained and discolored. The food (2/5): there's not too many nearby options. We ended up at the overpriced sports bar twice. The service was really slow and the food was mediocre. The service (2/5): the One (transportation company onsite) tried to overcharge me for $30 (US) when I had an email advising what the price would be. When checking out, the clerk misapplied a $75 gift certificate to my balance by only applying $25 at first. No apology but he eventually fixed it. Do NOT go to the souvenir shop & ask for change for 200 pesos because the elderly man will have a nasty attitude for you asking a yes or no question. Also, do not expect assistance with your bags...ever.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear AJG0317, Thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us The experience you described is not characteristic of the level of service our associates strive to provide, we strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. We understand that your room becomes your sanctuary during your holidays, a place to rest and renew for the following day's activities. We deeply apologize if this was interrupted, and we would like to share, that we have been working on a long-term project for renovations to update all our facilities. Once again, we are sorry for the inconveniences that occurred during your past stay with us. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well, Social Media Coordinator
Read more
Lisa M wrote a review 1 Jul
1 contribution
We played Bingo with Luis and won a wonderful massage with Lilly. We attended a cooking class with Ana. We had delicious ceviche. The room was very large and very clean. The bed was so comfortable. The views were beautiful and the beach was fabulous!
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Date of stay: June 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear lisamD8607ZI, Thank you for choosing The Westin Resort & Spa Cancun as your host for the most recent holidays. We are glad to know you had a 5-star experience with us Looking forward to seeing you again very soon to create new unforgettable memories. Be well, Social Media Coordinator.
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Ashley M wrote a review 1 Jul
1 contribution
Rooms are very clean and beautiful! The view was amazing from my room and the hotel overall! They had awesome classes like ceviche, margaritas, aerobics, and yoga! Overall great resort! Aldo, Claudia, Luis, and Guillermo were awesome!
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Date of stay: July 2022Trip type: Travelled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear ashleymF2405CB, Thank you for choosing The Westin Resort & Spa Cancun for your most recent family holidays. We are so happy to read you had a great stay, and we are delighted to know that Aldo, Claudia, Luis, and Guillermo contributed to making it a memorable experience with her attentive and welcoming service. We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun. Be well, Social Media Coordinator
Read more
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PRICE RANGE
US$140 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
370
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Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include Sea & Stones, NAVÍOS Mexican Fusion Seafood, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (3.8 km).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbour view available here.