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Sun Palace

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Traveller (11901)
Room & Suite (2412)
Videos (1)
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About

#1 of 43 all-inclusives in Cancun
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Seating area
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Up to 35% off for Easter
9241Reviews1262Q+A100Room tips
Traveller rating
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Morgan E wrote a review 20 Feb
1 contribution
Jonathan and Paolo were LEGIT! Highly recommend! I loved the lobby bar the drinks were amazing. Got the crowd involved and everyone was going nuts at the end. Encore. It was insane! Can’t tell you how exciting this event was. If you’re on the fence just go!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded yesterday
Dear 635morgane, We greatly appreciate your review and feedback in regards your recently stay we´re glad that Jonathan and Paolo provided such a fantastic experience for you. It's great to know that you loved the drinks at the lobby bar and that they got the crowd involved, creating an exciting atmosphere. We truly appreciate your recommendation and hope to welcome you back for another unforgettable event at our hotel! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mountaingirl614 wrote a review Sept 2022
Houston, Texas39 contributions69 helpful votes
Hotel's Favourite
This is our second time coming to Sun Palace and once again we had the most wonderful time. The location is at the tip of the hotel zone, which is great as the beach section is quieter and more private. Sun is a boutique resort, another reason we enjoy coming here as it does not require a lot of walking and has very easy access to the beach. It was the sea turtle nesting season during our second stay, so we saw and helped rescue many adorable babies to reach the ocean safely and even saw mama turtles laying eggs on the beach. So incredible and grateful to witness all this miracle, and even happier to learn the Mexican government and the locals are doing their part to save and protect these precious and endangered creatures. A big shout out to the people who made our stay extra special: Mario at Aurora; Javier at Thai; Brenda, Alexis and Ricardo at Sweet & Coffee; Janeth at guest services; Erik and Carlos at front desk; Hector bell boy.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 22 Sept 2022
Dear Mountaingirl614; It has been a pleasure to welcome you back at Sun Palace, thank you for making us part of your vacation. Thank you very much for sharing your very positive comments and highlighting the service of Mario, Javier, Brenda, Alexis, Ricardo, Janeth, Erik, Carlos and Hector, rest assured that they will be recognized for their excellent customer service. We will be delighted to welcome you back very soon. Cordially, Leslie Velez General Manager Sun Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Megan O wrote a review 20 Feb
1 contribution
love The Bar, Highly recommend going!! Paul was amazing great activities and karaoke!! They have great drinks, the pool is amazing and it’s right on the beach! Food is awesome, rooms are big and very comfortable! Many different food options and all are great!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded yesterday
Dear meganoC2755MB, Thank you for the glowing review! we loved you enjoyed Paul's amazing activities and karaoke. It's great to know you enjoyed our drinks, pool, beachfront location, delicious food, and comfortable rooms. We appreciate your recommendation and hope to welcome you back soon for another fantastic experience! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John R wrote a review 20 Feb
Huntington, New York1 contribution
Paulo and Jonathan we’re amazing. It made the entire trip worth it. They were completely completely amazing. So much fun pace was amazing as were the drinks. The guys at the bar really made it worth it and it was amazing. They really made the night worth it.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded yesterday
Dear John R, Thank you so much for your glowing review! We're loved to hear that Paulo and Jonathan made your trip truly memorable with their amazing service and fun pace. It's wonderful to know that they contributed to making your experience so enjoyable. We truly appreciate your kind words and hope to welcome you back for another fantastic stay soon! Cordially, Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cathy M wrote a review 20 Feb
1 contribution
Best service from such hard working people. Fresia is an excellent manager. I missed making a reservation (my own fault) and she was able to help us get in at a reasonable hour too eat. WE had a beautiful spotless room from Betty, every day and the wait staff on the Beach Enrigue and Daniel were the BEST, with crazy fast service. The bartender Ignacio/Nacho really knows how to make Mexican Candy perfect every time ...yum! Not one person was not working hard for us to enjoy our vacation. We will be back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The pool chairs go fast...6 or 7 am is a must....ask for hot sauce at the restaurants it is not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded yesterday
Dear cathymG8221CO, Thank you for your wonderful feedback! We're delighted to hear that you received excellent service from our hardworking team members. Fresia, Betty, Enrique, Daniel, and Ignacio/Nacho will be delighted to know they contributed to making your stay memorable. We're glad we could accommodate your reservation and provide you with a beautiful and spotless room. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic vacation soon! Best regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bear H wrote a review 20 Feb
1 contribution
Food is top level restaurant style food for an all inclusive. Cleanliness is superior. Staff are at your service at all times. And the entertainment provided by Pedro, Allen and the rest of the entertainment staff was a blast! Perfect place to get away!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Pool chairs go fast. Get there early if you want one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded yesterday
Dear 37bearh, Thank you for your glowing review! We're thrilled that you enjoyed our top-level restaurant-style food, superior cleanliness, and attentive staff service. Pedro, Allen, and the entertainment team will be delighted to hear that they helped make your stay a blast. We're honored to be your perfect getaway destination and look forward to welcoming you back soon! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara I wrote a review 19 Feb
1 contribution
The Mexican Chef’s Dinner at Sun Palace is a MUST DO! Chef David and his entire team, Sommelier Alejandra’s selection of Mexican wines was outstanding, our singer Valentino, had the voice of an opera singer, and the entire wait staff was outstanding! MC Pedro is the best!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded 2 days ago
Dear barbarail533HN, Thank you for gracing us with your positive feedback and recommendation in regards recommendation our Mexican Chef's Dinner experience. Chef David and his team, along with Sommelier Alejandra, aim to provide an exceptional culinary journey. We're delighted that Valentino's performance added to the ambiance, and we'll be sure to pass your praise along to MC Pedro and the wait staff. Looking forward to welcoming you back soon! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jenniferhendricks34 wrote a review 19 Feb
Spokane Valley, Washington20 contributions9 helpful votes
We had a fabulous chefs dinner, Mexican cuisine in Monday night. The musician singer was extremely talented. The host Pedro put every at ease and the Sommolier Alejandra was extremely knowledgeable. Thoroughly enjoyed our evening. Chef David A+ cuisine!!!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded 2 days ago
Dear jenniferhendricks34, Greetings and a big welcome! We hope you feel right at home we are very happy to hear that you had a fabulous experience at our chef's dinner featuring Mexican cuisine! It's wonderful to know that Pedro, Alejandra, and Chef David contributed to making your evening memorable. Thank you for your kind words and for choosing to dine with us. We hope to welcome you back for more delightful culinary experiences in the future! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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colleen l wrote a review 19 Feb
Philadelphia, Pennsylvania5 contributions
What a delicious and fun dinner! Pedro the MC, Alejandra the sommelier, and excellent service including Oscar, who was also an exceptional waiter at the romantic dinner on Saturday and Esmeralda. Valentine sang Mexican classics so beautifully. We loved it.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded 2 days ago
Dear colleen l, Thank you for takint the time to shared your experience we are pleased to know you had such a wonderful dining experience! Pedro, Alejandra, Oscar, and Esmeralda are indeed exceptional members of our team, and we're thrilled that they contributed to making your evening so memorable. Valentine's beautiful rendition of Mexican classics must have added a special touch to the ambiance. Thank you for sharing your positive feedback with us! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea S wrote a review 19 Feb
1 contribution
The chef’s pairing dinner was a wonderful experience! We would highly recommend this as a must do for your trip to Sun Palace! Pedro was a wonderful host. Valentina was a fabulous singer for our dinner as well. My husband and I, as well as the other couple with us really enjoyed!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palace Resorts, Propietario at Sun Palace
Responded 2 days ago
Dear O151FQandreas, We feel honored that you had a wonderful experience at our chef's pairing dinner! Thank you for recommending it as a must-do activity at Sun Palace. We're delighted that Pedro and Valentina made your evening memorable. It's fantastic to know that both couples thoroughly enjoyed the experience. We hope to welcome you back again soon for more delightful moments! Best Regards! Heriberto Cota General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 2,197 - RM 3,079 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
242
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SUN PALACE: UPDATED 2024 Resort Reviews, Price Comparison and 12,639 Photos (Cancun, Mexico) - Tripadvisor

Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sun Palace have airport transportation?
Yes, Sun Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sun Palace?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sun Palace?
Many travellers enjoy visiting Zona Arqueologica El Rey (3.3 km) and Scorpion’s Temple (7.7 km).