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Sun Palace

6,380 reviews
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Traveller (7680)
Room & Suite (2056)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(188 reviews)
“el alamo”(170 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,380)Write a Review
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5,605 results
Traveller rating
4,026
1,108
334
88
49
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4,026
1,108
334
88
49
Show reviews that mention
All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonresort creditchef's dinneractivity poolfire showdinner on the beach
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1 - 5 of 5,605 reviews
Reviewed yesterday

Traveled with Apple Vacations tour 2/10 through 2/17. Service through their company was flawless, including the direct flight from Pittsburgh. We arrived in the resort mid morning, and had breakfast. We had e mailed the resort and requested a corner room (Concierge Level) which we...More

3  Thank SZQ
Hotel's Favourite
Reviewed 21 October 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
12  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 24 October 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed yesterday via mobile

We really enjoyed our time at the Sun Palace, the service is phenomenal! The whole hotel is constantly cleaned. I read a lot of reviews about how aggressive the sales team is on the time share, but we did not experience this. When we first...More

Thank chrissyr77
Reviewed 2 days ago via mobile

This was our second visit to Sun Palace. Once again it was an unbelievable trip. Service is always so professional and personable. A third trip is currently in the works! While all of the staff were excellent, just want to put out a special mention...More

1  Thank Casey F
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

Edher has recently received many good comments here at TripAdvisor. Of course, I am pleased to know he is doing so well, he's definitely an asset to Sun Palace and please rest assured he will be properly recognized. Thank you also for your preference, we...More

Reviewed 3 days ago

Wish I could name the whole staff of 300+ because everyone is deserving of thanks for their fabulous service, To name a few ...from the moment we arrived Claudia took care of our every need and then some..natalie was always there with a smile..silvio became...More

1  Thank jim552018
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded yesterday

Thank you for choosing Sun Palace and also for sharing your nice comments with us, we sincerely appreciate it. We always look forward to surpassing our guest's expectations and I am glad to know this was accomplished during your stay. Thank you for the recognition...More

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1234561121
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$434 - US$688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$434 - US$688 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Spa Hotel in Cancun
#8 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7680)
Room & Suite (2056)
Pool & Beach (1624)
Dining (1037)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (26)
Questions & Answers
Ask a question
william c
21 February 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear william c, Thank you so much for contacting us! I will happily provide assistance with your concerns and questions, please be so kind to read the private message I have sent you through TripAdvisor. I am looking... More
0
Votes
william c
21 February 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear william c, Thank you for getting in contact with us, I have shared a private message with you offering my assistance regarding this matter, please be so kind to read it for a proper follow-up. Cordially, Ulises... More
0
Votes
Nik_Niks
17 February 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Nik_Niks, Thank you so much for contacting us! I have shared a private message with you with further instructions about your question, please be so kind to read it and respond for a proper follow-up. Best... More
0
Votes
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123456299
Room Tips
"get up early to get a good pool chair"
Read review
"Definitely choose a sea view!"
Read review
"Ask for an upgrade to Concierge level on the 6th floor. It was extra, but worth it!"
Read review
"Beautiful ocean view jacuzzi suite. Wonderful."
Read review
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