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Sun Palace

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$595*
US$488*
Great Deal
US$595*
US$595*
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Sun Palace
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5,931 Reviews from our TripAdvisor Community

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Showing 5,208: English reviews
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Los Angeles
Reviewed yesterday NEW

Let’s see where do I start?!?! Let’s start at the SUN PALACE mat they have outside the front door to the resort. That mat should really say, Welcome Home … because that is exactly how you feel at Sun – you feel like family. Cheery smiles and hellos from every staff member you meet, pass or speak too =) This...

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Helpful?
Thank ElecticLemonade
Gadsden, Alabama
Reviewed yesterday NEW

This was our 7th year visiting the Sun Palace, our vacation centers around "why would we want to do anything different when the staff treats you as part of their family and you know that you will have a 5 star vacation at the Sun Palace". It amazes me how much of a family relationship that we have developed, from...

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1Thank Dan T
Easton, Pennsylvania
Reviewed 2 days ago NEWvia mobile

The staff was amazing, Hotel kept very clean, great views. Easy bus ride on the R1 or R2. Breakfast was wonderful . But All other food LACKED, great presentation of the food, just lacked big time in flavor. The credits they give you are a joke, should do away with.

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Helpful?
1Thank 126robink
Westville, Indiana
Reviewed 2 days ago NEW

This is our first visit to Sun Palace and decided to stay here for our Anniversary because it is an adults only resort. Our favorite service by far was received during dinner this evening in the Italian restaurant La Tratto Roger was an amazing waiter! Roger was very attentive and extremely personable. I highly recommend asking for him by name!

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Helpful?
Thank aklimek
Sechelt, Canada
Reviewed 4 days ago NEW

Couples only resort - Amazing rooms with ocean views, awesome beach. Honeymoon "package" was unexpected at check in- very cute, made us feel special. Very beautiful and relaxing. After visited 6 other Palaces, Sun Palace will be where we go next!

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Helpful?
4Thank carlynhayleyreid
pwinkler, General Manager at Sun Palace, responded to this review

It is very kind of you to mention those little details that set us apart. We are only too glad that we've proven to be a haven for your Honeymoon. This is what we do best. Thank you for your thoughts of returning. We will be very honored to serve you again. Our best wishes, pwinkler@palaceresorts.com

Reviewed 4 days ago NEWvia mobile

Absolutely unbelievable holiday. The staff the guests the atmosphere the facilities. 5 star all the way. the food is suberb activities are brilliant never experienced such a warm welcome anywhere. No hidden extras whatever you want you get ☺ spa is amazing , deffo play some pool volleyball its so much fun , chefs dinner is a must as is...

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Helpful?
4Thank Shay D
pwinkler, General Manager at Sun Palace, responded to this review

You are too kind! I didn't k now it could get any better than Paradise itself. It is indeed our privilege to have been able to come this close to perfection, especially for such lovely patrons. We'll be standing by with your frozen mojitos and much, much more. Thank you for the kidness of your comments. pwinkler@palaceresorts.com

Reviewed 4 days ago NEW

Had a wonderful vacation at Sun Palace this was our second visit to Sun, its been about 5 years since we were here and it was just as great as we remember. I will list some pros and cons, be sure to read them all, I hate to have you only focus on the cons because the pro's did far...

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Helpful?
3Thank Paul G
pwinkler, General Manager at Sun Palace, responded to this review

The pros are what we do. The cons are what shouldn't happen. We shall tend to each and everyone before your next trip. Thank you for a very good review despite our shortcomings. Best regards, pwinkler@palaceresorts.com

Annville, Pennsylvania
Reviewed 5 days ago NEW

8th time @ Sun Palace,,, abosolutely beautiful & all who work their (my friends) personable, friendly,& do their jobs so well & very professional. From the moment we arrived Santos welcomed us home, what a nice man. From there we went to the Alamo for lunch, everyone remembered us. That in itself makes us go back. Chef Alfredo always a...

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2Thank Pam D
pwinkler, General Manager at Sun Palace, responded to this review

For us each one of your visits is wonderful. Returning means comfort. It is a synergy that familiarity creates. There is no feeling like it! Thank you for considering us as your friends. It is a unique honor for us. Our warmest greetings, pwinkler@palaceresorts.com

Reviewed 5 days ago NEWvia mobile

This was our first visit to Cancun, and our first all-inclusive, and the experience was excellent! The resort was relatively small, which made for no crowding in pools, no lines for food, or any of the other hassles I've read about at other resorts. The entire resort is extremely well maintained and the staff is excellent. Only complaint was the...

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Helpful?
1Thank zvreeman
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for such nice words on Sun Palace. We are honored to have met your expectations. We are most grateful for having been chosen as your vacation spot and do look forward to the pleasure of serving you again in the not too distant future. With our best thoughts, pwinkler@palaceresorts.com

Port Severn, Ontario, Canada
Reviewed 5 days ago NEW

As a member of Palace Resorts i would like to give an overview of Resort Credits to those that have not used them They are not a "RIP OFF". Resort credits are a nice add on to a great vacation at minimal cost. You may not be able to spend as much as you on whatever you want as there...

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Helpful?
3Thank Geoffrey G
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for being such a solid patron for Palace Resorts. And also for making sense of the value of the Resort Credits. It is exactly as you say that they are meant to be. Nothing is obligatory when you are on vacation. If it sounds interesting, then by all means do it. Otherwise it is really not worth your...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,510 - RM2,546 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
726 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge is the way to go”
ElecticLemonade, 26 May 2017 | Read review
“Use your credits.....they go a long way and really are a bargain”
dant177, 26 May 2017 | Read review
“Concierge level rooms are worth the added cost, better balcony's and soaps”
paulgJ7852VW, 23 May 2017 | Read review
“Ocean view”
386pamd, 22 May 2017 | Read review
“We are on the 7th floor with a sea view”
maggiemaypreston, 21 May 2017 | Read review
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US$488* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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