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Sun Palace

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Traveller (7811)
Room & Suite (2060)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Special Offer:Package Deal
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,563)
There are newer reviews for Sun Palace
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5,769 results
Traveller rating
4,165
1,127
337
89
51
Traveller type
Time of year
LanguageEnglish
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4,165
1,127
337
89
51
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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11 - 15 of 5,769 reviews
Reviewed 6 days ago

This place make you feel like home. Every staff member always make you feel welcome also love all the food especilly the desserts at the aurora mexican resturant can not wait to come back and have another awsome vactionMore

Review collected in partnership with this hotel
Thank Armando T
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 5 days ago

Dear Armando T, We are truly pleased to know you feel like home at Sun Palace, nothing makes us happier than learning Sun Palace causes such gratifying experience to you. It makes worth all of our efforts and hard work, thank you so much for...More

Reviewed 6 days ago

We had the best honeymoon at sun palace! Our room was so beautiful and cleaned so throughly every day! The food was delicious, we took advantage of all of the extra dinners with our resort credit (romantic dinner, wine tasting and chefs dinner) and I...More

Review collected in partnership with this hotel
Thank alaneaton591
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 5 days ago

Dear alaneaton591, This is exactly what we strive to provide for all of our guests, a relaxing, romantic and quiet vacation. There is nothing we value more than our guest's feedback, please rest assured Claudia, Silvio, Mario and Ignacio will be properly rewarded due to...More

Reviewed 6 days ago

Loved our time there staff and service was great. Beware the battle between this resort and one another for timeshare sales. with exception to those two issues it was an outstanding trip. Need to lower prices on on property use of your all inclusive credits...More

Review collected in partnership with this hotel
1  Thank haroldevans
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 5 days ago

Dear haroldevans, Thank you so much for sharing your kind feedback. It is quite important to us as it helps us to improve and serve you better every day. Your satisfaction will always be our most appreciated reward and we hope to have the pleasure...More

Reviewed 1 week ago via mobile

We stayed 7 nights and had a great time! The Thai Restaurant and the Italian were our favorites. The only complaint is that the bathroom area is wide open to the room and the toilet and shower are only made “private” from the rest of...More

1  Thank tazzydoo
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

Thank you for choosing Sun Palace and also for taking the time to write your review. We sincerely appreciate it. I am also grateful for your feedback in regards to the bathroom's privacy, we have taken notes of your feedback and will keep your comments...More

Reviewed 1 week ago via mobile

Home again. Although we did not see Mr. Winkler this visit, we wanted to send him a huge thank you for providing the environment for Sun Palace to deliver another fantastic vacation for my wife and I. The staff is beyond phenomenal, being treated like...More

1  Thank Dan T
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

I must say I am not responsible, each one of the collaborators you recognized has their own merit and deserve completely the recognition. I told them what to do, not how to do it, their own special way to make things great is part of...More

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Most Booked Properties in Cancun, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$354 - US$643 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$354 - US$643 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7811)
Room & Suite (2060)
Pool & Beach (1633)
Dining (1051)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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Keiran B
18 May 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Thank you so much for sharing your concerns with us Keiran B, it will be a pleasure to host you at Sun Palace, we hope to choose us. Also, please note that due to the tropical weather in Cancun, forecasts are usually... More
2
Votes
Google Translation
Keiran B
13 May 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear Keiran B, Thank you so much for contacting us and sharing your question with us. Usually, as long as the sporting event is not a Pay Per View, we should have it available since we have many sports channel at our lobby... More
1
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Room Tips
"Don’t use the whole bottle of bubble bath in the hot tub lol"
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"Select the ones closer to the lobby if you don't want to do a lot of walking"
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"Concierge was great!"
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"well maintained and clean"
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