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Sun Palace

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5,834 Reviews from our TripAdvisor Community

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Showing 5,122: English reviews
Reviewed 6 days ago NEW

My wife went to the Sun Palace for our 10 year anniversary. It was an amazing experience. As first timers to Cancun we were nervous, but those nerves were put to rest when we walked in the door. The property is kept very clean. The room was beautiful and the maid service was very good. The pools, and beaches allow...

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Helpful?
1Thank Scott H
pwinkler, General Manager at Sun Palace, responded to this review

And Sun Palace thanks you back for giving us the opportunity to enjoy this trip. We arte very definitely up for romance and relaxation. This is what sets us apart. That and also our size which keeps us in a human scale and close to our guests. We are especially good for couples in love. Most couples are in love...

Madison, Wisconsin
Reviewed 1 week ago

As always, our vacation at the Sun Palace was very enjoyable and relaxing because of all the great employees. They are all so friendly, kind and helpful. There are a few employees that made a very positive impression on us during our stay. They are: Beatrice, hosting in the restaurants; Edwardo, was always going above and beyond and doing a...

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1Thank mwnate
pwinkler, General Manager at Sun Palace, responded to this review

It is our very particular pleasure to have you enjoy your stays at Sun Palace. The fact that you remember names tags you as a personable person who cares about people's efforts for your well being. Those that make a difference in your stay will most certainly be rewarded. We hope you will reward Sun Palace soon with another kind...

Alberta, Canada
Reviewed 1 week ago via mobile

Just came back from a week at Sun Palace. Very nice place!!! The staff was very helpful and polite. The hotel was alway being cleaned. Housekeeping was outstanding can not say enough about how our room was cleaned. Just the right quiet and social fun. Food was very well done, always hot and served with a smile. Our room was...

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2Thank Blue6789
pwinkler, General Manager at Sun Palace, responded to this review

Cleanliness is goodliness. There is no other way. I liked your description of quiet and social fun which in a nutshell is Sun Palace. And thank you for reasserting that we do not water any drinks, nor do we skimp on quality for our guests. Watering down may be a concept, I don't know, but it is illegal and highly...

Buckley, Washington
Reviewed 1 week ago

We stayed in Sun Palace for 10 nights. To make this review helpful to those who are trying to decide wether to stay here or elsewhere, I ll do bullets. If you are looking for peace and quiet stay here. Small and very personable hotel with superb,friendly service from everyone we encountered. Upgrades: we did upgrade to Concierge level. Wether...

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12Thank maria k
pwinkler, General Manager at Sun Palace, responded to this review

Wow! I've never seen anyone write so tastefully about their travels. And you travel a lot. From reading your detailed overview of Sun Palace and the care you took to dwell on all subjects one has to perforce conclude you are a life lover. Love getting around and broadening your horizons. At the same time, you are dedicated to sampling...

Reviewed 1 week ago via mobile

Just got home from a week at Sun Palace. I've never stayed at an all-inclusive resort and really didn't know what to expect. We booked 5 nights to take advantage of the resort credit they are currently offering. The service was top-notch starting the moment we stepped out of our taxi. As soon as we checked in, the concierge team...

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Helpful?
4Thank Jenny H
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying our resort as much as you did. We are very proud of our team, both those you see and meet as well as those who work behind the scenes. My apologies for that one bad experience, I will certainly have a chat with those responsible. A smaller property is more agile and perceptive to individual requirements...

Reviewed 1 week ago via mobile

Stayed at the Sun Palace for my second time in February 2017. We went to the resort with two other couples to enjoy the adult only atmosphere. The resort staff by the pool and beach were all excellent. The food and service at the buffet for breakfast and lunch was great and in the Italian and steak restaurants were excellent....

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5Thank Charles B
Scranton, Pennsylvania
Reviewed 1 week ago

My wife and I vacation about 3 -4 times a year. I rarely stay at the same resort twice. This was my fourth time at the Sun Palace in Cancun Feb 8-15th 2017. So let’s get the bad and the ugly out of the way. There is no bad or ugly at all! Everything about this resort is awesome! Excellent...

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4Thank Terry C
pwinkler, General Manager at Sun Palace, responded to this review

You make an excellent point for Sun Palace and we appreciate it very much. Its so good to find a friendly voice! We are very proud to be your "home" and hope to continue in this special spot for your vacations for many more years to come. While traveling the world is certainly great, having a "pied á terre" in...

Atlanta, Georgia
Reviewed 1 week ago

We booked the Sun Palace (Adults Only), but found it not what we wanted by a LONG shot. This is an older premises, and did NOT live up to the 4.5-5.0 rating. 60 minutes after having seen our room, and checking out the place we had lunch on premises which was mediocre at best. Food was not high quality with...

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1Thank Kaptainkoolg
pwinkler, General Manager at Sun Palace, responded to this review

I am of course very unhappy about the circumstances of your visit and do apologize. We do not create our ratings. Our guests do. However, there are different tastes in everything and we are-as you aptly said-not what you wanted. I believe we did the only thing that could be done: Offer an acceptable alternative, which you enjoyed. Moon Palace...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 1 week ago via mobile

Sun palace is very clean, well maintained, and the staff makes you feel like royalty while you are staying there. My girlfriend and I stayed from 3/6 to 3/12 we were taken great care of from the time we stepped out of the shuttle until we got back on the shuttle. The food is always good every meal was top...

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Helpful?
4Thank A TripAdvisor Member
pwinkler, General Manager at Sun Palace, responded to this review

It is a real pleasure to know you were satisfied with your stay. Thank you also for your comments on entertainment, we are always in search of new talent that complies with the majority of our guests. If you have the time to do so I am very interested in specific ideas on music and shows. My e mail is...

Miamisburg, Ohio
Reviewed 1 week ago

The Sun is one of those places you just are so satisfied each trip you cant wait to return.We are palace elite members and could visit any palace property but the Sun is just the perfect location for my wife and I.The Palace offers every thing you could possibly want the beach,the pools,the rooms,the food and bars but more than...

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2Thank Fisheyes1234
pwinkler, General Manager at Sun Palace, responded to this review

A match made in Heaven! You are part of the Sun Palace family. So many times to our resort and so many more to come it is no wonder the staff considers you one of our own. The biggest accomplishment any hotel can hope for is kind, beautiful guests who see the product and services through eyes of loving care,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,696 - RM2,887 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Despegar.com, Orbitz, Agoda, Jetsetter, Hotel.de, HRS, Reservation Counter and Kognitiv US Corp so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
682 questions
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Questions? Get answers from Sun Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have only stayed in the Concierge level rooms but I have not heard of any that are not perfect”
 of 5 bubbles J1548VUjohnl, 26 Mar 2017 | Read review
“Lower floors near the lobby are loud at night, sound travels from the night time music activities right to your room.”
 of 5 bubbles laurenbU7337MX, 26 Mar 2017 | Read review
“Concierge level rooms are a great upgrade.”
 of 5 bubbles phllb, 22 Mar 2017 | Read review
“All rooms are nice, obviously ocean view is preferable.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“5th floor excellent--concierge floor”
 of 5 bubbles 413denniss, 21 Mar 2017 | Read review
5 of 5