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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
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    03/12/2017 04/12/2017
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     42 people are viewing this hotel
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    US$500
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    Traveller (7571)
    Room & Suite (1941)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,240)
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    2,041 - 2,045 of 5,475 reviews

    Reviewed 24 January 2015

    Hotel: We were looking for a quieter adults-only resort for a relaxing get-away, and this fit the bill. We knew from reading prior reviews that this resort was away from the action of downtown Cancun and did not have a lot of nightlife, but this...More

    1  Thank Sarah L
    Response from pwinkler, General Manager at Sun PalaceResponded 27 January 2015

    Thank you for a very complete and well rounded description of Sun Palace. Distances are a bit deceiving. If you come form a larger city, firstly you are used to the traffic rather than distance. Let me put it this way: From the beginning to...More

    Reviewed 24 January 2015

    Our time at Sun Palace was an amazing, unforgettable experience. We were made to feel so special and were often congratulated on our marriage. It was such a lovely hotel, amazing amenities. Lounging by the pool and swimming in the pool every day was great....More

    2  Thank Nicola334
    Response from pwinkler, General Manager at Sun PalaceResponded 28 January 2015

    What your review tells me is that you are a great couple. Isn't it incredible that some newlyweds have a bad time here? That is, not because they are here but because they are with each other. Your comments, on the other hand, are so...More

    Reviewed 24 January 2015

    We just returned from a much needed vacation to Cancun,our friends suggested Sun Palace and we were so impressed with the beautiful spa like atmosphere .The staff and service were absolutely amazing! The beach was very nice,we had a beach front room on 4th floor,great...More

    2  Thank linda z
    Response from pwinkler, General Manager at Sun PalaceResponded 28 January 2015

    Thank you so much. Do please come back as often as you want. You left me wondering about that included massage which obviously you didn't take. Did you maybe upgrade your room and no one told you? Never mind. Just let me know when you...More

    Reviewed 23 January 2015

    Having a previous bad experience with an all inclusive (Jamaia) my husband and I were hesitant about an all inclusive resort again, but based reviews on Trip Advisor we decided to give Sun Palace a try. It was a great choice, we had a concierge...More

    Thank Duronagroup
    Response from pwinkler, General Manager at Sun PalaceResponded 24 January 2015

    I would dare say most all inclusives in Cancun are a good deal. If you want to return to Jamaica, wait until we're open in Ocho Ríos. We are elated to have been able to include you in the all inclusive believers again. We do...More

    Reviewed 23 January 2015

    We recently returned from a lovely stay at the Sun Palace. We travel frequently to Mexico and love adult-only, luxury all-inclusive resorts. Palace is a great brand, and they definitely know how to do things right! The Sun is a mixed bag depending on your...More

    9  Thank 2stonesthrow
    Response from pwinkler, General Manager at Sun PalaceResponded 24 January 2015

    A very forthright description for which I thank you. Many years ago I worked for quite some time in Acapulco, on Mexico's West coast. I have a saying: Cancun by day, Acapulco by night. I bring this up because certainly sunup is first on our...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$348 - US$720 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, BookIt.com, Booking.com, Agoda, Travelocity, Hotwire, Evoline ltd, Cheap Tickets, Cancelon, getaroom.com and TripOnline SA so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7571)
    Room & Suite (1941)
    Pool & Beach (1602)
    Dining (1028)
    Hotel & Grounds (3456)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
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    Ask a question
    Questions & Answers
    XiLoveVegasX
    21 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear XiLoveVegasX, First and foremost, thank you so much choosing Sun Palace Cancun. We kindly invite you to download our incredible app "Palace Resorts" where you will find plenty of information related to our resorts... More
    0
    Votes
    Sophie G
    16 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Sophie G, Thank you so much for contacting us! I will be happy to provide further information regarding your concerns. We have our own transfer service. I will be happy to contact you with them for a proper follow-up... More
    0
    Votes
    RJ1956
    13 November 2017|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear RJ956, Thank you for sharing your question with us! Indeed, there's a dress code for the Italian restaurant "La Tratto", Ladies & Gentlemen - Casual elegance (No shorts allowed). We remain at your service! Best... More
    0
    Votes
    Room Tips
    "High fooors are best views"
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    "Their Best feature is the location on the beautiful beach right in the south end Hotel Zone"
    Read review
    "ask for ocean view"
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    "Ask for ocean front room."
    Read review
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