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Sun Palace

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Traveller (7843)
Room & Suite (2065)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(873 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Sun Palace
Offers & Announcements: Package Deal
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Offers from Sun Palace
Offers & Announcements: Package Deal
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Reviews (6,609)
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5,813 results
Traveller rating
4,200
1,135
338
90
50
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4,200
1,135
338
90
50
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All reviewsthe concierge leveloriental loungesteakel alamopablo winkleritalian restaurantla trattolobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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2,041 - 2,045 of 5,813 reviews
Reviewed 25 May 2015

We enjoyed the casual, friendly atmosphere, the very friendly staff who cared for us and the delicious food. Everyone was anxious to ensure we had a good holiday. We thank you all from the bottom of our hearts.More

1  Thank Bev H
Response from pwinkler, General Manager at Sun PalaceResponded 27 May 2015

Yours is the first comment I am answering today because I love your title! It is so to the point! And on top of this, we managed to offer a good stay. Thank you. Thank you so much! For your kindness and for sharing with...More

Reviewed 24 May 2015 via mobile

My husband and I recently stayed at Sun Palace and absolutely loved it!😃 Not only did we have a great wedding with just the two of us, the overall experience was unforgettable! Our wedding photos were FLAWLESS thanks to Manuel at DreamArt Photography! Great beach,...More

5  Thank LamisonFamily
Response from pwinkler, General Manager at Sun PalaceResponded 26 May 2015

It is a privilege for us to be chosen as the setting for your wedding. I wish we could take kudos for the beauty of our beach and ocean but this is thanks to a Higher-up. There is a certain mystique to this ceremony in...More

Reviewed 24 May 2015

My wife and I stayed at Sun Palace (SP) the first week in May 2015. This is one of their two adults only hotels. We absolutely loved the SP facility. We had previously stayed at Moon Palace, which is bigger and better for kids, but...More

11  Thank jtorton
Response from pwinkler, General Manager at Sun PalaceResponded 26 May 2015

If I say so myself I think we do have quite a decent product at a fair price. We do try very hard to be what you expect of a good hotel: Clean, safe, well built. With great food and drinks and other choices. We...More

Reviewed 23 May 2015

Wow. What can I say about the amazing time we had at Sun Palace? The resort is impeccable, the service is top notch and the food is remarkable. Would highly recommend the concierge level (6th floor)….epic balconies! The size of the resort is small, but...More

5  Thank saraebosu
Response from pwinkler, General Manager at Sun PalaceResponded 26 May 2015

I liked that! And we do try very hard. Things will break of falter. I think as long it is within a reasonable scope no one is too bothered. As long as.....they are promptly addressed. A hotel is like a big house: Light-bulbs will burn...More

Reviewed 23 May 2015

The Sun Palace is still a great place for a vacation after being here almost every year since 2009 I can tell you one of the main reasons we keep coming back is the staff. The food is fine and the made to order cooks...More

5  Thank Kevin M
Response from pwinkler, General Manager at Sun PalaceResponded 26 May 2015

Thank you for your very important comments. I wish more people were like you. We do have to have staff especially to pick up after many guests. I guess it comes from the way one is brought up and its not easy or pleasant to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$354 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$354 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7843)
Room & Suite (2065)
Pool & Beach (1641)
Dining (1053)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
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timsanders1972
13 June 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear timsanders1972, Thank you so much for contacting us and most importantly, for your preference in Sun Palace, we look forward to welcoming you soon! Please note it is not possible to request a specific room number when... More
0
Votes
Google Translation
sunholidays_11
11 June 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Hello sunholidays_11, Thank you so much for getting in contact with us and most importantly, thank you for choosing Sun Palace. It will be a pleasure to provide assistance with your requests as well as provide all the... More
0
Votes
Google Translation
Room Tips
"8th floor with sea view recommended"
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"All of the rooms have a great view. You can't go wrong."
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"Spend the extra money for an ocean view. Worth it!!"
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"Get a sea view room for sure! Room 208 was fabulous. Sitting in the hot tub looking out at the sea."
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