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09/07/2017 10/07/2017
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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$595
          US$595
          US$595
          Traveller (7324)
          Room & Suite (1913)
          Pool & Beach (1569)
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          Overview
          • Excellent74%
          • Very good19%
          • Average5%
          • Poor1%
          • Terrible1%
          Travellers talk about
          “oriental lounge” (188 reviews)
          “el alamo” (168 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Shuttle Bus Service
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sun Palace
          Special Offer: $1500 Resort Credit
          Hotel deals
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (5,983)
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          There are newer reviews for Sun Palace See the most recent reviews

          2,081 - 2,085 of 5,251 reviews

          Reviewed 6 October 2014

          My wife and I stayed in this hotel for 11 nights, and recently returned from the most relaxing, beautiful and inspiring hotel that I have ever stayed at. This is a superb, well thought out hotel and is the ultimate hotel for couples in Cancun....More

          3  Thank Adam S
          Reviewed 5 October 2014

          The hotel is amazing!! The views from the rooms are great, specially if you get a room in the central part of the hotel, as you get a clean ocean view. The food in the restaurantes were delicious, with a lot different cuisines. The hotel...More

          1  Thank Fernando84
          Reviewed 5 October 2014 via mobile

          So gutted to be home from 10nights at the amazing sun palace cancun with my boyfriend (24 & 27yr old). Stayed between 22nd sep - 3rd oct. My main concern was the weather due to it being the 'rainy season'. The first four days were...More

          6  Thank Stephanie_Andrew2014
          Reviewed 3 October 2014

          We stayed here for 3 days after spending a week at Cozumel Palace diving. It was a perfect relaxing 3 days before heading home. We are relatively new Palace Elite members and this was our first time at Sun Palace. We are heading back in...More

          3  Thank Todd D
          Response from pwinkler, General Manager at Sun PalaceResponded 4 October 2014

          Very kind words. Thank you for sharing. Above all, thank you for choosing Sun Palace and enjoying it. On the maintenance issue: It is neither for lack of care or funds that some things have been left pending.This resort has run over 80 % for...More

          Reviewed 3 October 2014

          My husband and I fell in love with the Sun Palace and Palace Resorts in general. We had never been to Cancun or to an all-inclusive resort and I'm not sure we will ever do anything else again. The staff is so friendly and helpful....More

          4  Thank Michelle G
          Response from pwinkler, General Manager at Sun PalaceResponded 4 October 2014

          Beautiful words! There is nothing better for a Friday evening as the one I'm writing my answer in than to know another couple has been happy at my hotel. Your kind words simply validate my week. As it was a complicated one and I was...More

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          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Restaurant
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Free Parking
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$367 - US$624 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #6 Romantic Hotel in Cancun
          • #8 On the Beach Hotel in Cancun
          • #8 Luxury Hotel in Cancun
          • #8 Spa Hotel in Cancun
          • #8 Top resorts Hotel in Cancun
          • #17 Family Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Accessible rooms
          • Number of rooms
          • 252
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Orbitz, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and Hotel.de so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Sun Palace Hotel Cancun ,
          • Cancun Sun Palace
          Add Photo Photos
          Traveller (7324)
          Room & Suite (1913)
          Pool & Beach (1569)
          Dining (1007)
          Hotel & Grounds (3294)
          Bathroom (88)
          Business Centre & Event Rooms (32)
          Family and Play Areas (24)
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          Questions & AnswersAsk a question
          sunnyli21
          Hi there, my trip will start next Tue, 7/4. More than a week ago, I started to email the vacation planner, try to pre-book the tours/spa using resort credit. The over-all communication experience is not - promising, to say that the least. As of today, I received auto-reply from my designated vacation planner, who will be out for next few days. Can anyone else help me with the booking request?
          28 June 2017|
          Answer
          Response from Concierge_Hotel_Zone | Property representative |
          Dear sunnyli21, Thank you so much for contacting us! I'm very sorry to hear about this, please be so kind to read your TripAdvisor inbox, I've sent you a private message with more information so I can verify the status of... More
          0
          Votes
          Google Translation
          Ross D
          Hi, we are staying with you for two weeks from 2nd September for my partners birthday, it's her birthday the day we arrive. Do we need to make a reservation for restaurants? If so can we please reserve one prior to arriving for a birthday meal? Also we only had the option of selecting a double superior room through our travel provider as was the only room they seemed to sell, would we be able to upgrade to a junior suite please? Thank you
          24 June 2017|
          Answer
          Response from Concierge_Hotel_Zone | Property representative |
          Hello Ross D, Thank you so much for contacting us! We will be glad to assist you to make sure you have the best experience at Sun Palace. Our restaurants at Sun Palace do not requiere reservations, however please take in... More
          0
          Votes
          Google Translation
          Simon B
          Hi we are booked for September 13 2017 for 2 weeks, we are booked with Thomson in a deluxe double room with terrace or balcony, how much would it be to upgrade our room thanks
          20 June 2017|
          Answer Show all 3 answers
          Response from traceyanna1975 |
          Simon B, I had this problem. I think if you are using the trip advisor app it doesn't show. Use a device you don't have the app on in order to get on the main website. Then click on your name on the top right corner which... More
          1
          Vote
          Room Tips
          "there are NO bad rooms, the only tip might be....pay for an upgrade to the "Concierge Level"."
          Read review
          "All the rooms are fab more than you need to have a five star holiday"
          Read review
          "They will offer an upgrade. No need. Room looked on to building but could see lagoon and Sea. Why pay more..."
          Read review
          "Be careful on the marble floors if you open the door to the balcony. The humidity makes them super wet and..."
          Read review
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