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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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Beach Palace
Beach Palace
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5,508 Reviews from our TripAdvisor Community

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Showing 4,453: English reviews
Reviewed 4 days ago NEWvia mobile

The rooms are nice and restaurant staff was great. Travel planners were terrible. The 1500 in credits is a scam. Can't use points for what you want. If you are booking because of the points don't do it. The few things you can actually use points on are also taxed 16%, like a cheap Walmart watch that is 100 points,...

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Helpful?
Thank Sandy D
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear Sandy D Thank you for choosing Beach Palace during your vacation to Cancun. It is with great concern I read your review as per your comments about our resort credit promotion. Resort credits are a fantastic added value you receive during your stay. These can be used towards plenty of items such as spa services, excursions, snorkel trips, dolphin...

Manitoba, Canada
Reviewed 5 days ago NEW

Amazing staff, service and Resort! Thank you for a memorable week! IT was certainly hard to leave, especially back to winter and to reality with no room service, beach and happy hour!!!! Can't wait to enjoy another Palace and be treated like royalty!!

Review collected in partnership with this hotel
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Helpful?
Thank 17Sheri
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear 17Sheri, Greetings from Beach Palace! Thank you for sharing your review with us! We enjoy reading positive feedback from our guests as a result of a wonderful vacation. Treating our guests like royalty is our top priority, we're happy to know you enjoyed your time here. Thank you for choosing Beach Palace, we are waiting for your next vacation...

Leeds, United Kingdom
Reviewed 5 days ago NEW

I recently booked a 10 day holiday to Cancun staying at Beach Palace with 2 of our friends, we are Palace Premier members but we haven't used our membership for over 10yrs anyway we told our friends what we had experienced at Moon Palace 10yrs ago so the scene was set. Arrived on Sunday 12th February on checking in we...

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Helpful?
2Thank nigelo474
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear nigelo474, It is with great concern I read your review as per the issues you mention. Please rest assured I will personally follow up each one of the situations stated on your review with the involved areas. I am truly sorry about your experience since your satisfaction as a guest is our major priority. Please receive our sincerest apologies...

Fayetteville, Pennsylvania
Reviewed 5 days ago NEW

Beach Palace Paradise in Cancun. Excellent location. Best resort I have been at in my many many trips to the islands. Definitely the best in Cancun. Hope I can return if the price is right. All the staff was great. Hernan went out of his way to accommodate our wishes. He is a lovely young man who has the personality...

Review collected in partnership with this hotel
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Helpful?
Thank 66donna
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear 66donna, First and foremost, thank you for choosing Beach Palace during your trip to Cancun. There is nothing more important for us than our guests satisfaction, for this reason we always work doing our best effort to guarantee every aspect of your stay will be spotless. It results very satisfactory for us reading positive feedback as a reward, thank...

Bedford, TX
Reviewed 6 days ago NEW

Rooms overlook the beach or the water and city on the other side. Balconies are more than adequate with a small table and chairs and a double chaise lounge. We did not find that having a spa tub (the size of a hot tub) in the room (and it's in every room) was enjoyable and instead it took up space...

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Helpful?
Thank jmdevries
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear jmdevries, Thank you for choosing Beach Palace during your vacation. It is with great concern we read your review as it seems your experience was not outstanding as we expected. Please receive our apologies for the inconveniences this may have caused during your stay. The Spa tub is a luxury amenity, as an All-inclusive luxury resort, we want to...

Branford, Connecticut
Reviewed 1 week ago

We just returned from our third vacation with Palace resorts & our first at Beach Palace Cancun. Once again Palace resorts did not disappoint! Our trip was made extra special by spectacular weather & awesome service. Jonathan that worked the beach area with a smile serving us our favorite drinks was so friendly & efficient! Gabrielle cooked our eggs each...

Review collected in partnership with this hotel
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Helpful?
Thank donnasharons
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear donnasharons, We would really like to thank you for providing us your so positive comments about your stay, we all at Beach Palace always do our best since we love what we do, and it results very rewarding for us to know about the positive effect it has during your stay, it helps us to keep motivated and always...

Reviewed 1 week ago

Best holiday! Great location, right on the beach. Staff are friendly and always coming round the pool / beach to offer you drinks / snack menus. Rooms are lovely overlooking the sea or lagoon out the front and have a Jacuzzi bath. Would definitely recommend and will be returning.

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Helpful?
1Thank Demileighox
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Demileighox, There is nothing more important for us than your satisfaction, thank you for letting us know about your experience during your stay at Beach Palace. Indeed, we are blessed with a very privileged location, right in the heart of Cancun downtown, facing the lagoon and sea at the same time! Thank you for choosing us! We are looking...

Rosholt, Wisconsin
Reviewed 1 week ago

Excellent all around. Will stay again in the future. People here are amazing! Rooms are clean and comfortable with excellent amenities. The food was also fantastic. The beach is clean and leveled to the ocean. The waves keep rolling in.

Review collected in partnership with this hotel
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1Thank toddmichaels2017
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear toddmichaels2017, Thank you very much for your kind comments! We are constantly working on improvements and following our high quality standards on all of the process we perform, so it is rewarding for us to know all of our efforts give as a result wonderful vacation experiences to our guests. We are also very happy to know you will...

Beaverton, Oregon
Reviewed 1 week ago

This was our 4th stay at the Beach Palace. One of the main reasons we continue to go back... the staff is consistently friendly and always striving to please the guest. The hotel is modern, clean, and has all the amenities, including those for families. The food is very good and there are several dining options. Each night there is...

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Helpful?
1Thank LOHILL
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear LOHILL, We are delighted by your comments, thank you for providing such good feedback from your stay, we truly appreciate it. We are glad to know you found quality and luxury on all of the aspects mentioned on your review. Our staff is something we are very proud of, they always make their best to provide an exceptional service....

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

Couldn't ask for better! Ask for Zulikey (Jennifer ) the best concierge you can get And Antonio Malabehar is the best beach concierge. Any problems or concerns he addresses without hesitating. He treated the girls like queens without worry! Thank you to all for a great vacation. Moon Palace could learn from the beach palace

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Helpful?
Thank A TripAdvisor Member
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Guest, There is nothing more important for us than receiving our guests feedback, this is a powerful tool we use to measure ourselves and detect our strengths and weakness, allowing us to focus our attention on the things that can and must be improved. Thank you for providing such positive feedback from our staff members. I will make sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,979 - RM3,298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
596 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a beach view”
 of 5 bubbles jmdevries, 18 Feb 2017 | Read review
“all rooms are lovely!”
 of 5 bubbles Demileighox, 15 Feb 2017 | Read review
“Two basic room types: ocean view and lagoon view. Ocean view rooms are amazing and offer spectacular sunrises.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
“Middle of the resort- higher floor to your liking”
 of 5 bubbles 150debrag, 13 Feb 2017 | Read review
“We never heard a sound from the other rooms.”
 of 5 bubbles swhite681, 13 Feb 2017 | Read review
5 of 5