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Beach Palace

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#14 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
Beach Palace
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5,501 Reviews from our TripAdvisor Community

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Showing 4,448: English reviews
New Rochelle, New York
Reviewed 1 week ago

This is what you call first rate service! We have been palace members for many years and there is reason we keep coming back...amazing rooms, amazing service, amazing food, amazing beach...LOVE IT! See you again next year!!

Review collected in partnership with this hotel
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Helpful?
1Thank Anastasia T
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Anastasia T, You’re already part of the family, and we truly appreciate it, our valued members are not only customers, but friends we were fortunate enough to meet. Thank you very much for your support, Palace Resorts would not be what it is without the loyalty from our appreciated members. We can guarantee we will keep everything as amazing...

Bowling Green, Kentucky
Reviewed 1 week ago

This was the trip of a lifetime! We could not have been treated better. Every single staff member treated us like kings and queens. I still can't get over how the outstanding service was. Francisco, Andres, Janett, Sonia, Ernesto, Eladio, Maria, Carina, the beach waiters, and all the others were excellent. It makes me miss them all just typing this....

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Helpful?
1Thank swhite681
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear swhite681, Thank you! Really, thank you for describing our Beach Palace in a so beautiful way! That’s exactly the kind of experience we want to deliver to all of our guests, making them feel like kings and queens. We love it, we love to see our guests smiling after an exceptional service and this motivates us to give always...

Shelton, Washington
Reviewed 1 week ago

Staff were so friendly and made us feel pampered. I don't know if this is normal, but there weren't a lot of people. It was just what we needed! Everything was super clean. The beds and towels were extremely comfortable. I would definitely go back!

Review collected in partnership with this hotel
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Helpful?
Thank Lynn L
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear Lynn L, First and foremost, thank you for staying at Beach Palace, it is a great honor for us to receive such good comments from our guests. Our main goal is always your satisfaction, and we work with this in mind at all the times, so please rest assured next time you decide to visit us again we all...

Tea, South Dakota
Reviewed 1 week ago

Our room was just what we expected-great! The staff at the Beach Palace are all friendly, helpful and professional! Couldn't ask for better service, they were there to please! Victor Gomez is an exceptional employee and an amazing man, he was one of THE best we have ever met! He made sure we were always happy. Also, Jonathon, Krystal and...

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Helpful?
3Thank kutzy44
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear kutzy44, Thank you so much for such kind comments! It makes us very proud to read so positive comments about our staff as we understand they're the true masterminds behind the "Beach Palace Experience"... All of them, from the front desk, waiters, chefs, room service, entertainment, bartenders, maids, everyone is so devoted to their job that results like this...

Tampa, Florida
Reviewed 1 week ago via mobile

We had an awesome visit to Beach Palace in January for a wedding. The weather was amazing, our room was perfect, great food, and good service. This is a good size resort with good food options and perfect views! Ocean view rooms are definitely worth it. It wasn't super crowded so you really didn't have to wait for any service....

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Helpful?
2Thank Nicole R
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Nicole R, First and foremost, thank you for staying at Beach Palace, we are delighted by your comments! It is very rewarding to read positive comments about your work when you put so much effort on it, therefore I'm completely sure Emma will appreciate reading yours, just as I did. I'm also glad you had an excellent stay, since...

Albert Lea, Minnesota
Reviewed 1 week ago

had a great stay, personalized service from Gabriela in the buffet, Rene at the pool, Ricardo helped with personal requests, and Mauricio and Reyes steakhouse, definitely will be returning, small resort easy to get around

Review collected in partnership with this hotel
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Helpful?
2Thank larryalanh
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear larryalanh, Thank you so much for your comments! Please be sure they will be delivered to our staff members you mention, I'm pretty sure they will be happy to know about your recognition and the fact that you will honor us with your visit again, hopefully very soon. We will be pleased to give you the warmest welcome at...

Herndon, Virginia
Reviewed 1 week ago via mobile

What a wonderful vacation... The entire staff was so attentive... Such a relaxing experience.. Would recommend this Beach Palace to all my friends. Thank you to Bernoba at the pool bar, Luis Garcia, Gererdo Roman, Angel, Erick, Yolanda... Plus every one else who I have failed to mention. All where so fantastic. Made our vacation special. THANK YOU ALL!!!

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Helpful?
1Thank Jeanette A
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear Jeanette A, I really like the way you describe Beach Palace in just a few but very precise words, attentive staff and relaxing experience, thank you! Definitely, one of the things that makes us different from the others is our very attentive, kind and professional staff, with their outstanding service and attention to detail we provide the best All-inclusive...

Toronto, Canada
Reviewed 1 week ago

My fiancé and I have just spent 6 nights at the Beach Palace from Feb-03-Feb-09-2017, upon arrival we were greeted with cold facecloths, cool drinks and prompt service, we had booked the concierge level ocean view room and that's what we got... beautiful room on the 8 floor overlooking the ocean. The hotel was immaculately clean, the room was clean...

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Helpful?
1Thank DD D
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear DD D, Thank you so much for such detailed comments! Really, this is the reason we all here keep working hard and doing our best every day, this is the kind of experience we want to provide to all of our guests, reading your review really motivates us to keep it up with the good work and giving 200%...

Elmwood Park, New Jersey
Reviewed 1 week ago

The hotel is modern and the view from the top floor is awesome. Staff is very helpful and goes out of is way to please you. They make you feel very comfortable. The food and the drinks are excellent. The beach is beautiful with comfortable beach chairs and big umbrellas.

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Helpful?
1Thank Miryam F
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear Miryam F, We are delighted by your comments, thank you! And of course, thank you for giving us the chance to show you the “Beach Palace experience”. We are very happy to know you had such a good time with us, as we all here at Beach Palace work very hard for this achievement. We hope to be honored...

Nottingham, United Kingdom
Reviewed 2 weeks ago

On our arrival at Beach Palace we were greeted by the Bell-Boys Enrique and Luis their smiles made our day after a long trip to Mexico! Nothing was too much trouble for them during our 14 night stay. The first problem we encountered was The Palace Group - Time Share Hard Sell - they won’t take no for an answer!...

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Helpful?
3Thank EHB0523
Concierge_Hotel_Zone, Director General at Beach Palace, responded to this review

Dear EHB0523, Thank you for staying at Beach Palace and sharing your comments with us, thanks to your feedback we are able to know what aspects from our service can and must be improved. Also, thank you for your special recognition to our appreciated staff members, they’re without any doubt what makes this place so incredible, so I’m quite sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,950 - RM3,302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
596 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a beach view”
 of 5 bubbles jmdevries, 18 Feb 2017 | Read review
“all rooms are lovely!”
 of 5 bubbles Demileighox, 15 Feb 2017 | Read review
“Two basic room types: ocean view and lagoon view. Ocean view rooms are amazing and offer spectacular sunrises.”
 of 5 bubbles LOHILL, 14 Feb 2017 | Read review
“Middle of the resort- higher floor to your liking”
 of 5 bubbles 150debrag, 13 Feb 2017 | Read review
“We never heard a sound from the other rooms.”
 of 5 bubbles swhite681, 13 Feb 2017 | Read review
5 of 5