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Hard Rock Hotel Cancun

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Traveller (8499)
Pool & Beach (1560)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(253 reviews)
“rock star”(181 reviews)
“zen restaurant”(124 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Reviews (11,383)
Filter reviews
6,898 results
Traveller rating
4,855
1,219
494
183
147
Traveller type
Time of year
LanguageEnglish
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4,855
1,219
494
183
147
Show reviews that mention
All reviewssmash barrock starzen restaurantrock royaltyrock spalegendary membersmarket buffetfoam partyresort creditvacation plannersbrazilian steakhouseentertainment staffocean viewpresidential suitekids clubpool barmichael jackson show
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1 - 5 of 6,898 reviews
Reviewed today

This was such a great resort!!!! I loved everything about it. From the rooms to the food to the staff everything was great. It even rained one day and we still had fun with entertainment. I highly recommend visiting!

Thank Ayla E
Reviewed today

My husband and I honeymooned for two weeks in January 2018 and we were blown away by the service. On arrival everything was taken out of our hands and were taken to a vip check in area, the staff were so welcoming and congratulated us...More

Thank kyliemills1989
Reviewed today

Hard Rock Cancun Hotel was AWESOME!!! Great food, service, room, and people!!! I rate this property A+. The beach area is excellent, the pool area is excellent with the two swim up bars, the people are so friendly!!!

Review collected in partnership with Hard Rock Hotels & Casinos
Thank jimnky2018
Reviewed yesterday

Stayed here 5 nights and I was blown away by the service (find Ivan on the beach!!!). I had never been to Mexico before and honestly I was a little apprehensive at first. After researching, I decided to book our stay with the Hard Rock...More

1  Thank Anna D
Reviewed yesterday

Everything about the Hard Rock Hotel Cancun was excellent no complains from us. Everyone is extremely helpful and the A+ to our stay was the food, the spotless clean suite. Pools alway kept clean and staff was amazing! We will be returning next year! see...More

Review collected in partnership with this hotel
Thank atisor64
View more reviews
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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$354 - US$740 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$354 - US$740 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8499)
Pool & Beach (1560)
Room & Suite (1278)
Dining (850)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
11Anastasia11
19 June 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 11Anastasia11, Thank you so much for your question. I would like to share with you that our hotel and brand is committed with the environment, this is why, currently our hotel is trying to reduce the use of straws... More
0
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Google Translation
85travel29
18 June 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 85travel29, Thanks so much for your question. I'll contact you on a private message to get your email and booking information. Also to put you in contact with our Vacations Planners to book excursions pre-arrival... More
1
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Google Translation
Room Tips
"Rooms are quite and have a Jacuzzi inside, there are some with ocean views"
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"Book on Funjet (also book your hotel to/from transportation on Funjet). Definitely get a pool/ocean view room..."
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"Room was fantastic always clean!"
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"Rooms are good, clean and the upkeep excellent"
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