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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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7,858 Reviews from our TripAdvisor Community

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Showing 4,768: English reviews
Reviewed yesterday NEW

After a short transfer we were met outside with iced lime water, smiles and welcomes. After being swiftly checked in, we were shown to our room. It was perfect! Hot tub, huge comfy bed, full fridge, balcony...what more do you need? All of the bars and restaurants were fabulous. Freshly cooked food was in abundance everywhere. The pool and beach...

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Helpful?
Thank Becky P
Stony Point, New York
Reviewed yesterday NEW

Staff was friendly and helpful. We especially enjoyed going to have breakfast, snack or lunch at The Market. We were always greeted with a smile by the Hostess Elise, Blanca and Gisela as well as excellent service from our waiter Carlos Nicolas. The Captain of The Market has a great team there. If your planning to stay in Cancun, We...

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Helpful?
Thank marilynv220
Pennsauken, New Jersey
Reviewed yesterday NEW

Kind of a last minute trip back to this resort in November. We were lucky that the weather was beautiful. The week prior was rainy. This was our 3rd visit to the resort so obviously we are happy here. The food; drinks; accommodations; location; staff are all top shelf. The staff genuinely seems like they care about their jobs and...

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Helpful?
Thank RON J
Playa del Carmen, Mexico
Reviewed 2 days ago NEWvia mobile

I have to sadly say the hotel is in very bad shape it urgently need to be refurbish Service: everyone (with the exception of a couple valet parking staff) were great! very helpful, nice and accommodating. Food: breakfast and snacks were tasteless! and there was no variety at all The snacks at the bar were cold and tasted like carton,...

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Thank Joshavel
Jonesboro, Arkansas
Reviewed 2 days ago NEW

Everything is at your fingertips, great food, great drinks, everybody telling you yes, can do. I can't think of a better place to be on top of the world. Just waking up with the ocean at your feet and an architectural tropical wonderland around you. Adults and kids setting up their own plans with good assurance that the latter will...

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Helpful?
Thank csavu
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear csavu, Wow! Thank you very much for your awesome review, I can see you're raving fan of Hard Rock and we absolutely love that there are so many things that are making your holiday experience an unforgettable getaway, you are true Rockstars! we will make sure you receive the best of the best and the rock star treatment in...

Littlehampton, United Kingdom
Reviewed 2 days ago NEW

Traveled on the 17th November for a 2 week holiday and stayed in room 356 on the Rock Royalty level. As soon as we arrived at the hotel we were greated with friendly faces and a barman offering us a cocktail or any drink. Our butlers Gustavo and Romero were fantastic to us and got anything we needed and really...

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Helpful?
Thank Chelsea-Joshua
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Chelsea-Joshua, Thank you so much for your fantastic review. We are thrilled to see that your vacation at Hard Rock Hotel Cancun was a hit! It’s so great to find that you had a blast and enjoyed our facilities as well as our services. We love receiving feedback mentioning those from our staff who provided you a Rockstar treatment;...

Charleston, West Virginia
Reviewed 2 days ago NEW

Because it is an old hotel that has been poorly refurbished. The quality of the accommodations is nothing close to other Palace Properties we've been to. The whole experience is aimed at getting you to give them more money for a "new" membership rather than making sure your current membership is worth the money you've already paid. When you decline,...

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Helpful?
Thank Charlotteswebb66
Tracy, California
Reviewed 3 days ago NEWvia mobile

From the time you arrive until checkout it is truly amazing! Food was good Staff very friendly Great pool and water slide Downfalls were pool closes at dawn Rooms a little small and we had double beds which is a lot smaller than the cal king lol

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Helpful?
Thank curlieque29
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear curlieque29, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our beloved guests. I will personally follow up regarding your comments regarding the pool schedule; and make sure I will pass on your review of our...

Scotch Plains
Reviewed 3 days ago NEW

Staff were the most accomodating I have ever experienced! Luis and Nicolis C. the waiters and Anabel and Blanc the hostess were all amazing! The staff made us feel so pampered and anything we needed they go beyon in customer service to make you happy. Entertainment crew were grest and if you go don't miss the foam pool party...so much...

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Helpful?
Thank Catherine P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Catherine P, Thank you so much for your amazing comments, on behalf of everyone at the Hard Rock Hotel Cancun I would like to thank you for sharing your Rockstar experience and for highlighting the service from Luis, Anabel, Blanca and Nicolis we will let them know about your great comments. We are really glad to know that you...

Boston, Massachusetts
Reviewed 3 days ago NEW

Service was amazing! (2 adults& a 16yr old) impossible to go hungry, thirsty(bottled water delivered to us every spot in resort) also frozen drinks amazing! very very clean! we were treated like we owned the hotel! I cant say enough wonderful things! Great excursions( you can use partial resort credits) We never felt unsafe or ignored the staff bent over...

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Helpful?
Thank nikkik500
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear nikkik500, Thank you so much for your Rockin' five star review. I am so glad to hear that your stay at the Hard Rock Hotel Cancun was in true Rockstar fashion, your comments helps other fellow travelers to have a better idea of how Hard Rock Hotel Cancun delivers, so they can take a better and more informed decision...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,938 - RM3,974 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
755 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a tip. This time we just booked a run of the house room but they upgraded us; so thank you to the HRH staff and management.”
 of 5 bubbles 404ronj, 5 Dec 2016 | Read review
“ocean view, although lagoon sunsets are breathtaking”
 of 5 bubbles csavu, 4 Dec 2016 | Read review
“Rock Royalty level ”
 of 5 bubbles Chelsea-Joshua, 4 Dec 2016 | Read review
“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
5 of 5
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