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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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72 people are viewing this hotel
Expedia.com
US$499
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Free cancellation until 22/08/22
Official Site
US$404
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Free cancellation until 22/08/22
FindHotel
US$337
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Booking.comUS$499
Hotels.comUS$481
ZenHotels.comUS$744
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Panoramas (183)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 271 hotels in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Trendy
Languages Spoken
Spanish

Location

Full view
84Good for walkers
Grade: 84 out of 100
35Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
16847Reviews1891Q+A100Room tips
Traveller rating
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Most Recent
Diana M wrote a review Today
1 contribution
Such an amazing experience! The attention and being cared for was top notch! The server Carlos and Fernando at the Frida buffet, we’re amazing, nice and caring! 10/10 amazing service!!! Loved everything about this resort. I would definitely recommend staying here!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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algamboa wrote a review Jan 2022
Montgomery, Illinois45 contributions87 helpful votes
Hotel's Favourite
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded 21 Jan 2022
Thank you for your comments. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie wrote a review Today
5 contributions1 helpful vote
Emmanuel showed us great service at the gym. He was very attentive and present/willing to help provide water, towels, cleaning supplies, etc. Rock gym is one of the best hotel gyms I’ve been to in Cancun. Highly recommend going to the gym if you stay at the Hard Rock in Cancun.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Madalena L wrote a review Today
1 contribution
gym not very big but always full at 7 am even with appointment it is always full. friendly personal trainer (Emmanuel). could have more space and more newer equipment, the first time I came was in 2017 and the equipment is still the same and some are not very good
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scott R wrote a review Today
3 contributions
Had a great first visit to Mexico at Hard Rock, Can Cun. The staff can't do enough for you. Very clean place with excellent swim up bar pool and several resteraunts to choose from. Highly recommend for families and couples.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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njeitenmiller wrote a review Yesterday
3 contributions
The staff are very friendly and helpful. The overall stay was nice but the facility definitely needs some updates and repairs. The seaweed was a bit of a bummer and I felt they could have made a little more effort to clean it up. The entertainment needed to be on a stage or in the conference room. It was very crowded because it was held in a small space and people were rude and stood up in front of you. Food was average. But overall we enjoyed our stay. FYI sewed season is June July and August as we were told.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Armando J wrote a review Yesterday
Loudoun County, Virginia8 contributions10 helpful votes
My family and I have been returning to the Hard Rock Hotel Cancun since 2013. It has been our family tradition to enjoy our summer vacations at this beautiful place. This time, we want to congratulate Preston, at the reception because he helped us in our accommodation. He did everything he could to assign us a room with a beautiful view to the lagoon. After coming to this hotel for almost a decade and being Legendary members, our expectations were high and he helped us to meet those expectations. Thank you for your outstanding customer service Preston!
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Ask for a room with a view to the beach or the Lagoon, 10th floor or above. The Italian...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mauricio J wrote a review Yesterday
1 contribution
Great service, Emmanuel(x2) bring a welcoming atmosphere to the gym and entertainment aspects of this hotel. Whether your trying to get a pump, get your cardio in, find your zen in yoga this facility had whatever you needed.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anthony J wrote a review Yesterday
6 contributions3 helpful votes
just returned from H.R Cancun, Having been to Mexico several times in various hotels, ranging from Riu Hotels ( Tiqula & Palace) Platinum Yucatan Princess, Hideaway at Royalton Riviera Cancun etc, i can honestly this is on par with the Riu Tequila but 3 times the price. 1st the good points, staff excellent as per usual for Mexico, drinks, top spirit brands, Carona in cans & draught, entertainment good in parts especially the Queen act, rooms ok we were in Rock Royalty, quite noisy & dated, small shower + stepping out of shower straight onto the toilet, butler pointless. Bars, discounting the pool bars, they are only 2 the main bar and bar by the pool. Restaurants 4 you can discount the buffet "pathetic" you can only book the teppanyaki tables all others are 1st come 1st served, unless you are down early you get a buzzer & often people had a 1 to 1hr 30 min wait the food was ok, i have never seen a steak house (TORO) with no fillet steak on the menu. Dont be surprised that normal guests get overlooked in favour of the Hall Of Fame members. Overall ok BUT not on par with other hotels i have stayed at, DATED, VERRY EXPENSIVE FOR WHAT YOU GET, THIS IS NOT A 5 * HOTEL
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Date of stay: August 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria S wrote a review Yesterday
1 contribution
We had an amazing time at the Hard Rock in Cancun. The service was 5⭐️. Food was great, lots of varieties to choose from. Big thanks to Carlos, Fernando and Miguel at Frida's for taking such good care of us everyday.
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$382 - US$559 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include H Roof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s - Cancun, Mamazzita Cancun, and Crab House Cancun.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.