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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
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8,137 Reviews from our TripAdvisor Community

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Showing 4,919: English reviews
Rockville, Maryland
Reviewed yesterday NEW

We stayed 6th floor ocean front. Beautiful view, no noise in the evenings. It was perfect service!! We had an issue one evening with our AC at 1:30 in the morning.....I called and a service person came up right away!!! Meda on the 3rd floor pool was extremely helpful and knowledgeable, Dany Boy at check out was terrific Gaby at...

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Helpful?
Thank suziAZ
Swan River, Canada
Reviewed yesterday NEW

This is truly one of the best resorts I have ever stayed at. I really can not think of anything they could improve on. I travelled with a large group of people for a wedding and thoroughly enjoyed myself all week long. Excellent food Excellent customer service Excellent accomodations Excellent pool Excellent Beach I'd return in a heartbeat!

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Thank JaimieW76
London
Reviewed yesterday NEW

Had a holiday here with my young family. The location and hotel is awesome and is five star all the way. Our first room was right by and overlooking the hotel's aircon system and we were having non of it as we were there for two weeks. The hotel staff were fine about moving us but as it was full...

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Thank Jamie000
Streamwood, Illinois
Reviewed 2 days ago NEW

Just returned from a great trip to Cancun. Stayed at the Hard Rock because I was with a larger group for a ballroom dance competition. The service was amazing for an all inclusive. We were always being asked if we needed something. They have multiple restaurants you can eat it with different types of food. The Italian food at Ciao...

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Thank LauraA8246
Cancun
Reviewed 2 days ago NEW

Fabulous place, great service, excellent accommodation, wonderful staff ( yes, I mean ALL of them), food was delicious at all of the restaurants in the hotel and the place is gorgeous! It's a must vacation for families, couples, small & large groups, special events and just about any gathering that demands excellent accommodations, food, fun and sun! Loved everything about...

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Thank biffmimip
Reviewed 2 days ago NEWvia mobile

My husband and I have just returned from 7 nights stay at Hard Rock Cancun. We chose the Hard Rock after visiting Punta Cana's Hard Rock 2 years ago. The resort in Cancun is much smaller than the one in Punta Cana but still just as good! We had an amazing time. When we checked in we were very disappointed...

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Thank Ian W
Vancouver, Canada
Reviewed 2 days ago NEW

The resort is still the best for me. Its only the air conditioning im having issues. Even the low fan is too strong and its on our head the whole night. Hope you will fix it in the future. The food and drinks are awesome. Can't wait to be back Thank you

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Thank Annabelle C
Cancun
Reviewed 2 days ago NEW

Enjoyed our trip immensely... with they provided a better beer selection. Not a fan of Corona. Originally wanted to go to the Riviera Maya Hard Rock but they were booked. The resort is small with many families. Loved going to the third floor where it wasn't nearly as busy or loud.

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Thank MexicoHoliday17
Madison, Wisconsin
Reviewed 2 days ago NEW

Resort was clean and service was excellent. Food quality/flavor could improve. Beautiful weather. Clean Beach. Explanation of Legendary benefits could be more clear, we felt like we were missing something.

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Thank rkvaca2017
Albuquerque
Reviewed 3 days ago NEW

Stop reading reviews and book it, you won't regret it, I promise! And when you get there you'll understand.. You have 5 restaurants that serve amazing food, I don't even know how many bars, a huge pool with 2 bars... yes, TWO swim up bars! The service is amazing, every single person working at this paradise is smiling and go...

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1Thank flyerthanswatters

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,958 - RM3,924 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
798 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the family room facing the aircon system on the lower floors !”
 of 5 bubbles Jamie000, 23 Jan 2017 | Read review
“I stayed on the Rock Royalty floor which gets additional concierge service and premium drinks in the room. I loved the chaise lounges on the patio on this floor and private pool area. Overall, really happy with my stay.”
 of 5 bubbles LauraA8246, 22 Jan 2017 | Read review
“request a room that DOES NOT face the outdoor auditorium.”
 of 5 bubbles Emily7458, 18 Jan 2017 | Read review
“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
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