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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Hard Rock Hotel Cancun
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8,363 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Loved this hotel. The staff were amazing, they couldn't do enough for you and were always happy which makes the biggest difference. The food was plentiful and very good quality, the pizzas at the poolside are amazing as is the BBQ. The Italian and Teppanyaki were my favourite restaurants. The shows in the evening were seriously good. The pool was...

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Helpful?
Thank Viklc
Georgetown, Texas
Reviewed 2 days ago NEW

From the moment we arrived we were treated as special guests. We were there for a bachelor party and the fun never stopped. The rooms were very clean and the the staff was always willing to serve. I came in skeptical of the food, but I was wrong. We ate like kings! My favorite was the Brazilian Steak House! Each...

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Helpful?
1Thank gojohnnyvacca
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear gojohnnyvacca, Thank you so much for the awesome review! I am so pleased to read that you and your party had such a great time. Nothing Rocks our world more than hearing you enjoyed every moment of your holiday experience. The red carpet will be set and ready to welcome you on your next trip to our destination. You...

Prairie City, Iowa
Reviewed 3 days ago NEWvia mobile

The views are amazing! The food is so so good! Very family friendly! My favorite was the salon though! Luis is so good at what he does! He was able to do tiny flowers on my three year old's nail and toes! Unbelievable! This was our second visit to the resort and we will be back for sure!

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Helpful?
Thank csmith0917
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear csmith0917, Thank you very much for your wonderful comments. We are thrilled to know that you and your family had such an incredible experience! It is our commitment to always provide the best service and facilities to our dear guests and we are glad that we surpassed the expectations, specialy with the personalized service for your little Rock Star....

Dauphin, Canada
Reviewed 3 days ago NEW

This was my very first trip anywhere and I did not know what to expect. I cannot say enough about the exceptional customer service we received from all staff at the resort. Everyone was so friendly, helpful and genuine. They took the time to know my name and made me feel welcome and at home. Especially the staff at Diego's...

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Helpful?
1Thank susanlamoureux
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear susanlamoureux, Thank you so much for the amazing review! It’s always a pleasure receiving feedback from our dear guests, as well as kudos and mentions towards the members of our band. Thank you again for recommending us so highly. We hope to welcome you again in the near future so you can experience another Rock Star break at Hard...

Groveland, Massachusetts
Reviewed 3 days ago NEW

We wanted to get away to just relax on the beach, and we did just that! Exceptional service no matter where you were. From the moment you walk through the door till the time you walk out, the staff makes sure you are happy and always have everything you need! There was more than enough food and drink everywhere you...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Tracy T
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Tracy T, Thank you very much for your fantastic review! I appreciate all your good vibes and great comments about Hard Rock Hotel Cancun, We are truly happy to see that our efforts are appreciated as our goal is to make you feel like a true Rock Star! The whole band sends his regards and hope to have you...

new city, ny
Reviewed 4 days ago NEW

I have only stayed in an all inclusive once before with horrible food which we got stuck eating all week so i was a little hesitant in going to another all inclusive. What a different experience. There were 5 restaurants to choose from, Italian, Mexican, Asian, Brazillian Steakhouse and buffet, each one delicious with wonderful staff. Alcohol was plentiful and...

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Helpful?
Thank bittmom
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear bittmom, Thank you very much for taking the time to share your recent Hard Rock experience! I am thrilled to see we were able to truly Rock your holidays with delicious food, unique facilities and specially the passionate and unparareled service from the members of our band. We would love to have you back soon and keep providing you...

Mosinee, Wisconsin
Reviewed 4 days ago NEW

I booked a Deluxe Gold King Bed room with Lagoon view through a wedding group booking for my niece's wedding. We were given a room on the ground floor - Room 16 to be exact with a view of the service walkway and chairs and umbrellas for the pool and a staff water station. Directly across the hall from this...

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Helpful?
Thank Starkle76
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Starkle76, Thank you very much for sharing your experience and allow me to sincerely apologize for falling short of your expectations. We strive to deliver true experiences that rock to all our dear guests and I am truly sorry to read we did not achieve your expectations with the location of your room, please be sure that the details...

Stillwater, Minnesota
Reviewed 4 days ago NEW

We enjoyed our stay at the Hard Rock Hotel. The staff are outstanding in every aspect of our stay. They are so kind,helpful,generous and always smiling:) We really spent a lot of time on the beautiful beach and Christian was awesome! His service was so genuine. He took really good care of my husband and my requests. We had sunshine...

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Helpful?
Thank 58PATSY
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 58PATSY, Thank you very much for your Rocking review! We love hearing your comments and appreciate that you mention the great service that Christian provided, rest assured that we will pass your kudos to him and the rest of the band members. Nothing Rocks our world more than to know we will have you back! We assure you the...

Port Williams, Canada
Reviewed 5 days ago NEW

I had the opportunity to visit the Hard Rock Hotel Cancun in October 2016 as part of a business trip - WOW training with Colin Cowie (Destination Weddings). This resort is very impressive when you approach it off the Cancun Strip. From the driveway shaped like a guitar to the entrance itself, it definitely has the wow factor. If you...

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Helpful?
1Thank TRuffini
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear TRuffini, Thank you very much for your kind comments, we do our best to provide our dear guests with an exceptional service and we are really glad to know we accomplished our goal. Thank you also for describing our facilities! we are pleased to see you loved our famous guitar driveway. We will be more than happy to welcome...

Scottsdale, Arizona
Reviewed 5 days ago NEW

Let me start out by saying, my husband and I normally stay at le Blanc, so our standards are pretty high when it comes to properties in Cancun. We got there and knew it would be pretty lively, which is what we wanted out of this trip. When we met with Maxine the next day, we upgraded to Hall of...

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Helpful?
1Thank KristinG333
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear KristinG333, We want to thank you much for your glowing comments. We are happy to see that you had a great time in our resort, thanks specially for recognizing the kindness and hard work of our passionate staff; they are indeed the heart and soul of this resort and we will let them know they made your visit a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,890 - RM3,691 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a view of the lagoon, which was great, but be careful as some of the gulf views are obstructed by other levels.”
 of 5 bubbles gojohnnyvacca, 24 Feb 2017 | Read review
“Obviously, try to get oceanview, beautiful!!”
 of 5 bubbles bittmom, 22 Feb 2017 | Read review
“Do NOT choose rooms 18 through 10.....”
 of 5 bubbles Starkle76, 22 Feb 2017 | Read review
“The top floor was great! The sunsets were so beautiful.”
 of 5 bubbles 58PATSY, 22 Feb 2017 | Read review
“Choose a room facing the front not the ocean because thats where the sun sets”
 of 5 bubbles Porcha10, 18 Feb 2017 | Read review
5 of 5