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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
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Hard Rock Hotel Cancun
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8,078 Reviews from our TripAdvisor Community

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Showing 4,893: English reviews
Australia
Reviewed yesterday NEW

Everything about Hard Rock is excellent but the best part was the amazing staff! From the start to the end the staff were absolutely lovely & did everything they did to accommodate us. Thanks so much!!

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Thank katewalsh1985
Reviewed yesterday NEWvia mobile

Just home from a 10 night break in this hotel. Check in Very quick & hassle free Room On arrival looked good & spacious. Further inspection the next day both sinks had cracks in them (my hubby cut his hand) & the damp smell in the room was terrible, after speaking to Leo the guest relations manager these issues were...

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Thank Funtimefifi
San Diego, California
Reviewed yesterday NEWvia mobile

Great hotel! Hard Rock hotel knows how to entertain their guests! We were anticipating the different concerts that they had every night. Only disappointing thing was that the resort credits had restrictions and couldn't be used on most of the excursions, so we used it for spa services. But definitely a place to stay if you want to be entertained...

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Thank David V
Cancun
Reviewed 2 days ago NEW

What a great week at the Hard Rock Hotel. Very impressed with the staff, the food, the room, the view. We just had a great time, and it made a perfect vacation spot. First time there, well worth it, you really feel like a king when you stay there.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank TroyKrabb
Reviewed 2 days ago NEW

This was our first time in Mexico and it was absolutely PERFECT! We spent 6 days here and we already want to come back. Special shout outs: Gabriel and Chaneke at Frida - they were so so so good to us. Lu who was our family assistant, she made she we knew exactly what we could use our resort credits...

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Thank Paige M
Little Rock, Arkansas
Reviewed 3 days ago NEWvia mobile

I've visited Hard Rock resorts in PuntaCana & Riviera Maya prior to visiting this one, and there are advantages and disadvantages to each. Because this is on the Cancun beachfront, and is smaller, it feels more crowded. Advantages include less walking and better views (all rooms have either ocean or lagoon views), close proximity to the airport, and to shopping...

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3Thank Carol B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Carol B, Thank you so much for taking the time to let us know about your experience, I am happy to learn that during your stay, our staff responded in a promptly manner to assist you, I will make sure that Denise, Mali and Romero know about your kudos; we hope to have the opportunity to have you back...

Miami, Florida
Reviewed 4 days ago NEWvia mobile

This is our 4th visited to this amazing hotel, and I will like to Thank you so much for so much love !! I want to mention to each of one's those who made our vacation extraordinarily fabulous and unforgettable, there are so many beautiful people, humble, disinterested, honest, simple, transparent, I would not want to leave any outside. Because...

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1Thank Yesenia R
Cancun
Reviewed 4 days ago NEW

We spent a week with our family and 4 grandsons aged 5-9. My husband likes to find things to complain about but he couldn't find one thing. We were so impressed with the service, the food, facilities, cleanliness, beach, pools and entertainment at night. We have been to many all-inclusive resorts but this gave us the best experience. We are...

Review collected in partnership with Hard Rock Hotels & Casinos
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2Thank jenniferevelyna
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jenniferevelyna, Thank you very much for your awesome review, for highly recommend and choose us as your Rockstar destination, is my pleasure to read our staff members took good care of you, we hope to greet you back soon for another round of Rock Star experiences at Hard Rock Hotel Cancun. You Rock! Francisco García General Manager Hard Rock...

New Brunswick, New Jersey
Reviewed 4 days ago NEW

Best vacation we had as a family. Great service, staff and food. Rooms were well kept and the ambiance was great. They had pool volleyball, foam party, great entertainment staff. Service in the restaurants was great, staff were very helpful. Would return.

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Thank Victor R
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Victor R, Thank you so much for your perfect five star review. I am so happy to hear our world class Rockreation staff were able to provide you with memories during your time with us. We are thrilled to see you would come back on a heartbeat. We hope to have the honor to pamper you and your family...

Beaumaris, United Kingdom
Reviewed 4 days ago NEW

Had 2 weeks at Hotel fantastic staff in all departments.Yvonne the housekeeper excellent, Obryan the waiter at the Market,Entertainment throughout the day and night first class. Food of a very high standard. Highly recommended.

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Thank jmrscrow
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jmrscrow, Thank you very much for your amazing review and for choosing us for your Rockstar tour through the caribbean. We are proud to read that O'bryan, Yvonne and the rest of the staff pamper you with the Rockstar treatment we love to give to all our dear guests. We hope to welcome you back soon! Francisco García General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM2,018 - RM4,135 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
“Make sure there is no construction in the rooms around you.”
 of 5 bubbles YandB_LabLover, 10 Jan 2017 | Read review
“Caribean side or lake side rooms all have nice views. A Room away from stairs and elevator.”
 of 5 bubbles 505mercedesd, 9 Jan 2017 | Read review
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