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Hard Rock Hotel Cancun

CancelonUS$375*
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#9 of 181 Hotels in Cancun
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$559*
US$375*
Great Deal
US$446*
US$543*
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Hard Rock Hotel Cancun
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8,983 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,451: English reviews
Reviewed 2 days ago NEW

The Hard Rock Hotel in Cancun was fantastic. Went with a large group and couldn't have asked for better food, drinks, service or weather. Met a lot of great people, both staff and other guests. Shout out to Mayo and Ramon! Mayo was in food service and always went out of his way to find us. Ramon did a fantastic...

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Helpful?
Thank Patricia C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Patricia C, Thank you so much for your wonderful review! We strive to provide authentic experiences that Rock to all our dear guests and it is a true pleasure to read that we achieved our goal with you and that you had a blast! We look forward to welcome you again. Keep on Rocking! Francisco García General Manager Hard...

Wichita, Kansas
Reviewed 3 days ago NEW

Very nice rooms, great food, and plenty to do. Beach is very nice. Love the many all inclusive restaurants. Jose from the restaurant Pizzeo was such a pleasant and helpful server. My 3 y/o grandson still talks about him! Andy at the kids park is a natural with kids and keeps them happy and busy.

Review collected in partnership with this hotel
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Helpful?
Thank D8959SIdavem
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear D8959SIdavem, Thank you very much for your comments, I feel very proud to see that you had an excellent time here with us and that also your little Rockstar received the unparalleled service that sets us apart. We look forward to welcome you back! Francisco García General Manager Hard Rock Hotel Cancun

Fort Gratiot, Michigan
Reviewed 3 days ago NEW

We've stayed at HR Maya and HR Punta Cana previously. We became members in PC. This was a family trip (ourselves, in laws, 15 yo son with friend, & 18 yo dtr with friend) May 15-May 22. We were unable to book HRPC and HRC was only one available. We had never stayed in Cancun & with a little trepidation...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank Margaret L
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Margaret L, We would like to thank you for sharing your recent experience at Hard Rock Hotel Cancun, we feel very happy to see that there were many aspects that you and your family enjoyed of your experience. Nevertheless, we will keep working on those areas that require attention. We appreciate our guests’ feedback and it is our commitment...

Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

Excellent service, amenities, and choices for all types to have a killer time. We went here on our honeymoon and could relax, or party. The food was excellent, the service exemplary. All inclusive is the way to go.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Christopher B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Christopher B, Thank you very much for rating us and sharing your kind comments, we are glad to see that you enjoyed your honeymoon and recomend us. We hope we can be your destination one more time during your next getaway through the caribbean. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 3 days ago NEW

My husband and I were booked at the RIU palace Cancun to celebrate our first wedding anniversary. The travel company screwed up and cancelled our booking so when we showed up at the airport the did not have our flight reservation or resort reservation We ended up being put at the Hard Rock instead. Although this in not what we...

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1Thank Tiffani G
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Tiffani G, Thank you very much for giving us the chance to fill your holidays with authentic experiences that Rock! I feel very honored to have hosted you during your anniversary and achieve our goal of making you feel like true Rockstars. We hope that we can welcome you again soon. Keep on Rocking! Francisco García General Manager Hard...

Reviewed 3 days ago NEW

Our room facing the ocean was perfect for two people. Ramon was our butler who provided absolutely fantastic service beyond what we asked from him. Ramos took exceptional care of us when we were on the beach which was our favorite spot as it is beautiful. Charlie ran in the sand bringing our drinks which were plentiful and tasty. Maria...

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Helpful?
Thank Jerry S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Jerry S, The red carpet will be rolled out and ready to welcome you in September! I loved reading all your kudos and remarks towards the members of our staff that pampered you and made you feel like a true Rockstar. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 3 days ago NEW

Staff and facility was great top notch service. The vacation planer was also very helpful and easy to work with. I love the resort credits easy to use and help with the excursions and experience. Would come back.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank A9419ZFanthonyg
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear A9419ZFanthonyg, Thank you very much for your review! I loved to read regarding your recent experience at Hard Rock Hotel Cancun, we are ready to keep Rocking with you during your next trip to our destination. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

Hixson, Tennessee
Reviewed 3 days ago NEW

The customer service was great, the food was on point and the atmosphere was perfect. I can't stress the exceptional customer service. The only thing I had to worry about was waking up, everything else was taking care of. The staff engaged the guest at the pool and entertained us. The drinks were coming nonstop. I would highly recommend the...

Review collected in partnership with this hotel
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Helpful?
Thank Blacktuna79
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Blacktuna79, Thank you very much for recommending us and highlight the passionate service you received during your recent stay. We can't wait to welcome you again and continue to pamper you with more authentic experiences that Rock! Sincerely, Francisco García General Manager Hard Rock Hotel Cancun

Detroit, Michigan
Reviewed 3 days ago NEW

The staff is AMAZING! From the time, we stepped foot off the bus, to the resort I was treated like a Star! Beaded bracelets and Chilled Mint face towels were given to us outside. We had not even checked in yet! Tabby, BB & Lamas had me dancing every day, I danced like no one was watching, so much fun!...

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Helpful?
1Thank ahoney111
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear ahoney111, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Cancun, it certainly portrays the way we treat our valued guests and I am proud to learn that between the entertainment activites, attentive and passionate staff, food and beverage offer you had a great time! Make sure I will pass on...

Ellington, Connecticut
Reviewed 4 days ago NEW

My family encountered significant problems during check-in. We were assigned lagoon view rooms instead of ocean side rooms. I addressed the issue with four different individuals, but they did nothing to rectify the problem. So much for customer service. We shall not be returning to Cancun Hard Rock.

Review collected in partnership with this hotel
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Thank thomasdV8210JE

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,667 - RM4,646 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 23 May 2017 | Read review
“We like the 8th floor on the end.”
jerrysD5309UT, 23 May 2017 | Read review
“ocean view at night and the morning sunrise are captivating”
ahoney111, 23 May 2017 | Read review
“Sixth floor room was great, we had the Caribbean view! Our housekeeper was so creative - she used the sheer blinds on the sliding door to make a bow - spectacular! The tile floors can be slippery, so use caution. ”
sandyh265, 22 May 2017 | Read review
5 of 5
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US$375* /night
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Prices are for 1 room, 2 adults
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