We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
04/06/2017 05/06/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
    Save
    Savings alert: 26% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$559
          US$375
          Great Deal
          US$543
          US$446
          Traveller (7114)
          Pool & Beach (1360)
          Room & Suite (1096)
          Le Blanc Spa Resort
          5,706 reviews
          #1 of 180 hotels in Cancun
           
          Paradisus Cancun
          8,918 reviews
          #23 of 180 hotels in Cancun
           
          Beach Palace
          5,781 reviews
          #13 of 180 hotels in Cancun
           
          Secrets The Vine Cancun
          8,196 reviews
          #3 of 180 hotels in Cancun
           
          Overview
          • Excellent72%
          • Very good17%
          • Average6%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “rock star” (228 reviews)
          “rock spa” (76 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Kids Club
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Hard Rock Hotel Cancun
          Special Price: ONLINE EXCLUSIVE: 35% off
          Le Blanc Spa Resort
          5,706 reviews
          #1 of 180 hotels in Cancun
           
          Paradisus Cancun
          8,918 reviews
          #23 of 180 hotels in Cancun
           
          Beach Palace
          5,781 reviews
          #13 of 180 hotels in Cancun
           
          Secrets The Vine Cancun
          8,196 reviews
          #3 of 180 hotels in Cancun
           
          {"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 12 partner sites to see rooms from US$375.
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "f8bec57e9939401fb1dc49032bf3526b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152896,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":6,"year":2017},"checkout":{"day":5,"month":6,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"f8bec57e9939401fb1dc49032bf3526b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":559,"lowestMetaPrice":375,"additionalPartner":false,"highestMetaPriceDisplay":559,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":559,"lowestMetaPrice":375,"highestMetaPriceDisplay":559,"hotelName":"Hard Rock Hotel Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImY4YmVjNTdlOTkzOTQwMWZiMWRjNDkwMzJiZjM1MjZiIiwiQUlLIjoiMjRmYWJhYmZiNjJjNGE4MmE0OWZjNDEzNDI0ZTg3OTgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "04/06/2017", "checkOut": "05/06/2017", "lowestPrice": "US$375", "hasDates": true, "hacComplete": true, "contentIdMappings": {"44318838":"Expedia","79039662":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
          Write a Review
          Reviews (8,974)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages

          271 - 275 of 8,974 reviews

          Reviewed 23 March 2017

          Our second stay at this resort, although our first choice for this trip was HR Riviera Maya but it completely booked. HR Cancun again provided a great respite from the PA cold. Friendly and efficient staff, nice mix of dining choices and great beach weather....More

          Review collected in partnership with Hard Rock Hotels & Casinos
          Thank JBergan1947
          Response from Francisco G, Gerente at Hard Rock Hotel Cancun

          Dear JBergan1947, Thank you for your review! We are glad to read that you had a great second stay and that the members of our band provided you with the excellent service you already know and love. We look forward to welcome you soon! Francisco...More

          Reviewed 22 March 2017

          Evereything was excellent. Food and drinks are on the BEST Niveau. Great Entertainment. The Choice of Restaurants are just great. Service is georgius. Everey stuff member is just great and very very friendly. Rooms are great. I would really recommend this Hotel.More

          Review collected in partnership with Hard Rock Hotels & Casinos
          Thank vidoje
          Response from Francisco G, Gerente at Hard Rock Hotel Cancun

          Dear vidoje, Thank you very much for taking the time to share your comments. We are very happy to know that you have enjoyed every part of your Rock Star experience. We hope we can have you back soon and create more unforgetable memories together....More

          Reviewed 22 March 2017

          We visited the Hard Rock Hotel Cancun the first week of March. We have been Palace Resort members since 2006 and are now Legendary VIP members with Hard Rock as well. We got a great deal (pay for 1 week and get the 2nd week...More

          1  Thank vbbond
          Response from Francisco G, Gerente at Hard Rock Hotel Cancun

          Dear vbbond, Thank you very much for your amazing review, You Rock! We truly love to hear about our Rock Stars experiences and we will keep working relentlessly to maintain our high standards in quality and service. Thank you for also letting us know about...More

          Reviewed 22 March 2017

          This hotel is excellent, all the services and the staff were really kind, you have all you need for the best vacations. I have to mention the restaurants, the food was really good, the service at the beach was excellent; I hope to come back...More

          Review collected in partnership with Hard Rock Hotels & Casinos
          Thank Rauljg
          Response from Francisco G, Gerente at Hard Rock Hotel Cancun

          Dear Rauljg, Thank you very much for sharing your experience with the TripAdvisor community! I am glad you had a wonderful time with us and enjoyed the culinary experience at our restaurants and specially the unparalleled service from our Rockers. We can’t wait to welcome...More

          Reviewed 21 March 2017

          The level of service at this hotel rivals the finest Sandals resorts I have visited. Every effort was made to accommodate our requests and needs. The staff is friendly and engaging and genuinely interested in making you happy. The hotel is clean, the decor is...More

          Review collected in partnership with Hard Rock Hotels & Casinos
          1  Thank Wynel N
          Response from Francisco G, Gerente at Hard Rock Hotel Cancun

          Dear Wynel N, Nothing Rocks our world more than hearing you have become a raving Hard Rock fan! We would like to sincerely thank you for you wonderful review and for sharing all the amazing aspects of your recent stay. We can't wait to have...More

          Le Blanc Spa Resort
          5,706 reviews
          #1 of 180 hotels in Cancun
           
          Paradisus Cancun
          8,918 reviews
          #23 of 180 hotels in Cancun
           
          Beach Palace
          5,781 reviews
          #13 of 180 hotels in Cancun
           
          Secrets The Vine Cancun
          8,196 reviews
          #3 of 180 hotels in Cancun
           
          About
          Awards & Recognition
          GreenLeadersGold level
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Babysitting
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Airport Transportation
          • Business Centre with Internet Access
          • Free Parking
          • Laundry Service
          • Multilingual Staff
          • Breakfast Available
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Tennis Court
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$381 - US$1,072 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #9 Spa Hotel in Cancun
          • #9 Luxury Hotel in Cancun
          • #9 On the Beach Hotel in Cancun
          • #9 Top resorts Hotel in Cancun
          • #18 Business Hotel in Cancun
          • #21 Family Hotel in Cancun
          • #22 Romantic Hotel in Cancun
          • Room types
          • Suites ,
          • Family Rooms ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 598
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Travelocity, Booking.com, Hotwire, TravelUp, Cancelon, HotelsforEveryone, Priceline, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Cancun Palace Hotel Cancun ,
          • Cancun Palace Resort ,
          • Palace Hotel Cancun ,
          • Cancun Palace Cancun
          Add Photo Photos
          Traveller (7114)
          Pool & Beach (1360)
          Room & Suite (1096)
          Dining (717)
          Hotel & Grounds (4330)
          Family and Play Areas (116)
          Bathroom (37)
          Business Centre & Event Rooms (33)
          Nearby
          Secrets The Vine Cancun
          8,196 reviews
          .19 km away
           
          Sandos Cancun Luxury Resort
          4,068 reviews
          .31 km away
           
          JW Marriott Cancun Resort & Spa
          4,124 reviews
          .31 km away
           
          Golden Parnassus All Inclusive Resort & Spa Cancun
          6,007 reviews
          .38 km away
           
          Nearby Restaurants
          Restaurante Careyes
          130 reviews
          .69 km away
          Tempo by Martin Berasategui
          896 reviews
          .72 km away
          Puerto Madero Cancun
          3,352 reviews
          .38 km away
          Harry's
          2,782 reviews
          .32 km away
          Nearby Attractions
          Avenida Kukulkan
          4,903 reviews
          1.54 km away
          Museo Sensorial del Tequila
          167 reviews
          1.54 km away
          Kukulcan Plaza
          639 reviews
          1.49 km away
          AquaWorld
          3,149 reviews
          .75 km away
          Questions & AnswersAsk a question
          Ziggy S
          Myself spouse along with 9 friends will be coming to the resort next month will our rooms be able to be next door to one anothe, it will be a total of 5 rooms?
          25 May 2017|
          Answer
          Response from Traci G | Reviewed this property |
          That's a pretty tall order. Be thankful if they get you all on the same floor. They start assigning rooms about 10 days out, so that's the best time to contact them with any special room location requests.
          0
          Votes
          Ryan W
          Hi there, Are there umbrellas available on the beach and pool area for all guests? Thanks, Ryan
          25 May 2017|
          Answer
          Response from Margaret L | Reviewed this property |
          There are plenty of umbrellas with heavy bases around the pool - just ask an employee and they will move them to your location (definitely not one per lounger around the pool though). There are no umbrellas on the beach... More
          0
          Votes
          Aidanryland
          Is every guest supposed to receive a beaded bracelet when checking in? I saw many people wearing them but we were never offered one.
          24 May 2017|
          Answer
          Response from Karen B | Property representative |
          Dear Aidanryland, Our Bell Boys team are in charge to give the beaded bracelet to all our guests, please accept our sincere apologies if we missed you. Please approach them at any time, they will be more than glad to assist... More
          0
          Votes
          Google Translation
          Room Tips
          "We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach..."
          Read review
          "we had an ocean view double. the view was amazing although we would have preferred a King bed"
          Read review
          "We like the 8th floor on the end."
          Read review
          "ocean view at night and the morning sunrise are captivating"
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing