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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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7,865 Reviews from our TripAdvisor Community

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Showing 4,773: English reviews
Chesterfield
Reviewed 10 October 2016

We stayed for 2 Weeks & I can highly recommend a stay here, there is always excellant food & everywhere is so clean & tidy. The staff are so friendly & nothing is too much trouble for them. My daughter got married here & she refused excellant service.

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Helpful?
Thank 597trishy
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello 597trishy, Greetings from Sunny Cancun! Thanks for the short but lovely review! Its great to hear that you had an amazing experiece celebrating such an iconic moment with us. We look forward to your next visit to our resorts to rock even more! Francisco Garcia General Manager Hard Rock Hotel Cancun

Rosemount, Minnesota
Reviewed 9 October 2016

Let me begin by saying that a resort is judged by it's people regardless of how beautiful and opulent it may be! In the case of the HRH Cancun, the people have been and are outstanding! Their service and desire to please exceeds one's expectations. Our arrival was handled by the "On Tour" group and we had the pleasure once...

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Helpful?
Thank jeffrey k
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello jeffrey k, Thank you very much for your amazing review, I am proud to learn that our hard working crew provided the Rockstar service we are famous for and I assure you that for us the most important thing is to pamper all our dear guests with the Celebrity service you deserve. We look forward to welcome you again...

Medford, Oregon
Reviewed 9 October 2016

There was a lot that we loved and some that we didn't. The service was outstanding. Most everyone treated us well (one exception was the members concierge desk; it just depended on who was there.) The food was great and plentiful. The wait staff was excellent, especially Erick in the Market and Jimmy in the Mexican restaurant. The staff around...

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Helpful?
Thank Plumfun
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Plumfun, Thank you for your lovely review and for your kind remarks; We appreciate your great comments and also your feedback that of course have been shared with the corresponding department for further follow up as our goal is to always provide excellent service and unforgettable vacations. Francisco Garcia Gerente General Hard Rock Hotel Cancun

Reviewed 9 October 2016

First of all when we went through customs at the airport my wife forgot her bag with her wallet,cell phone and all her personal items in it.Keneth the transportation person went well above and beyond to help us retrieve the item.If it wasn't for him we could have been there for hours trying to retrieve the bag.Keneth is a very...

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Helpful?
Thank Don Y
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Don Y, Thank you very much for your kind review and for your special remarks towards our staff, please be sure I will be sharing all your comments with them, they will be glad to know they truly Rocked your holidays! We hope to welcome you again soon at Hard Rock Cancun. Francisco Garcia General Manager Hard Rock Hotel...

Chattanooga, Tennessee
Reviewed 9 October 2016

This place is rockin! Room was beautiful and we were well taken care of. Always had what we needed in the fridge. We loved all of the activities there ( Victor and the guys will keep you busy), had alot of fun, plenty of food evrywhere, and they were not stingy with the alcohol, especially the tequela! The people were...

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Helpful?
Thank Angela P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Angela P, Thanks for the awesome review! i am so pleased to hear that you had such a great time at our resort. I appreciate you shared your vacation experience with us, also want to thank you for all the kind remarks towards our amazing staff, we look forward to welcome you again soon at Hard Rock Cancun. Francisco...

Methuen, Massachusetts
Reviewed 9 October 2016

Girls trip! Beautiful resort! Would definitely go back! Food was good! Entertainment was fun! Every member of the staff was so nice! Rooms were clean! Ocean view amazing! We really can't wait to go back next year!

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Helpful?
Thank kmfoley74
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello kmfoley74, Thank you very much for your great review, we are very glad to see that you had such a great girls getaway at our resort. We definitely appreciate to see that our Rockstars are satisfied and inspires us to keep working and delivering the epic service Hard Rock style. We would like to have you back soon and...

Corona, California
Reviewed 8 October 2016

The hard rock was a great time, fun atmosphere, excellent service and good price. We will definitely stay again. The hard rock staff made extra effort to make our stay incredible including recognizing our 20 year anniversary.

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Helpful?
Thank Steven C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Steven C, Thank you for sharing your experience with us and for choosing Hard Rock Cancun for your special celebration, Happy Anniversary! I am delighted to hear that you felt the great service from our staff and lived the rock star treatment that sets us apart. We look forward to welcome you soon. Francisco Garcia General Manager Hard Rock...

Manchester, United Kingdom
Reviewed 8 October 2016 via mobile

Everything about the Hard Rock hotel Cancun is AMAZING. The resort is AMAZING. The staff are so helpful and friendly, AMAZING. The entertainment, AMAZING, always something going on whether it's around the pool, in the Hotel or in the Theatre. Food, Drinks & service, AMAZING. The rooms are AMAZING, our next visit will be booked with an Ocean view, why...

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Helpful?
1Thank Wendy D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Wendy D, Wow! thank you very much for sharing your opinion. It is inspiring to see that we have exceeded your expectations and furthermore that we have reached to your satisfaction. It really Rocks our world when our dear guests let us know about their amazing memories and I'm thrilled to know that we were able to provide you...

Clarksville
Reviewed 8 October 2016

Visited 25-29 September for a fantastic four night stay. This is our first visit since the transition to Hard Rock and we were more than pleasantly surprised. The room was wonderful. Housekeeping did a great job keeping the room clean and well stocked. Every restaurant has it's own personality and menu and we never had a bad meal. The taco...

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Helpful?
1Thank aktravel13
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello aktravel13, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our restaurants and blasting entertainment, but specially your remarks on service quality; it makes all the hard work worth every second. Make sure that the whole staff will...

Reviewed 8 October 2016

The hotel's attention to details was amazing. We felt like rock stars! The butler service was excellent (Mauricio and Allen). They both did an excellent job planning our days/nights in advance. We will definitely ask for the same guys when we return.

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Helpful?
Thank Ron K
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Ron K, Thank you very much for your review, we are thrilled to see that you have enjoyed your stay, let me assure you the staff is pleased to have met your expectations and we will keep working to deliver the Hard Rock experience to all of our guests. We would like to have you back soon and have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,933 - RM3,942 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view is a must”
 of 5 bubbles 213lucyb, 6 Dec 2016 | Read review
“Better ocean views above the 4th Floor”
 of 5 bubbles benc894, 6 Dec 2016 | Read review
“Not a tip. This time we just booked a run of the house room but they upgraded us; so thank you to the HRH staff and management.”
 of 5 bubbles 404ronj, 5 Dec 2016 | Read review
“ocean view, although lagoon sunsets are breathtaking”
 of 5 bubbles csavu, 4 Dec 2016 | Read review
“Rock Royalty level ”
 of 5 bubbles Chelsea-Joshua, 4 Dec 2016 | Read review
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