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Hard Rock Hotel Cancun

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#12 of 182 Hotels in Cancun
GreenLeadersGold level
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8,119 Reviews from our TripAdvisor Community

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Showing 4,910: English reviews
Lincoln, Nebraska
Reviewed 5 November 2016

This is our 4th trip to Hard Rock Cancun. We love everything about this place, but the people are what makes the biggest difference. The entertainment staff plays a HUGE part in our fun....Chino, Lamas, Elias, Mauricio, Oso, Dani, Marlena, and Alfred. We also love many staff in the restaurants.....Gabriel at Frieda, Danny with special events, Carlos at the market,...

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Helpful?
Thank tjbrown820
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello tjbrown820, I am very pleased to hear that you had a fabulous vacation and mainly because you are coming for your 4th time to our resort, as you actually experienced, at the Hard Rock only the best of the best for our Rockstars and we are glad that you were enjoyed yourselves, we hope you bring the young rockers...

Platte City, Missouri
Reviewed 5 November 2016

This is our 8th time to this property. Started when it was Cancun Palace and was a little nervous when we heard it was changing to a Hard Rock, but it got even better with the change and keeps getting better every year thanks to the following people like, Leo Diaz,the concierge supervisor, both Charbey and Denise in Legendary sales....

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Helpful?
Thank TOM B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi TOM B, Thank you very much for reviewed our resort. I can assure you that we are loving to do our job and read how much you have enjoyed your stay even in such a special situation, I know that people will find your review very touching and delightful as i find it, once again thank you, whenever you...

Kansas City, Missouri
Reviewed 5 November 2016

The staff was amazing but the rooms were sub-par and the hotel was poorly built I give it 3 stars only because of the staff. Gonzalo and Sambi, our bartenders were awesome. Our waiter luis who waited on us every morning for breakfast was spectacular. Nothing special was done for our anniversary even after I mentioned it to the staff....

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1Thank Keciaw823
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Keciaw823, Thank you so much for your review I appreciated the detail invested within, your feedback is our most powerful tool and helps pin point our strenghts and weaknesses. Allow me to offer you my sinceres apologies for the inconveniences regarding the noise and lack of attention to your special celebration; I will personally follow up and re-inforce our...

Courtice, Ontario
Reviewed 5 November 2016

The resort is beautiful and the staff are attentive and friendly. The rooms are very well kept and the view from our room over looking the main entrance and further out to the inland water and the city of Cancun was beautiful as well.

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Helpful?
Thank doncramp
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear doncramp, Thank you very much for your lovely review, I'm thrilled to read that you enjoyed our unique facilites and took a glance to our famous guitar entrance! We look forward to welcome you again soon and Rock some more! Francisco García General Manager Hard Rock Hotel Cancun

Reviewed 5 November 2016

From the moment we arrived in Cancun,we knew it was going to be an amazing holiday. The holiday rep escorted us to our coach and explained everything. As soon as we arrived at the Hard rock Cancun , we were greeted with welcome drinks and i was given a bracelet. All the staff treated us like royalty, which made our...

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Helpful?
1Thank Louise F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Louise F, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun; your remarks help us improve our opportunity areas in order to keep a high level of satisfaction among our beloved guests. Make sure I will pass on your review of our staff performance. I hope to see you back soon and have the...

Norwalk, Connecticut
Reviewed 5 November 2016

This has been one of the BEST hotels I have traveled to. Me and my husband got married at this location on Oct 15, 2016. It was AMAZING!! From the moment we arrived at the hotel we were waited on hand and foot. We were greeted with champagne and a fresh cold eucalyptus towel to cool us off from the...

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Helpful?
Thank Joyce M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Joyce M, Congratulations to the newlyweds! We are honored to have been the main stage for such an epic moment; we are thrilled to read we achieve our goal of providing an authentic experience of Rock and that now we have a raving fan in you. We can't wait to welcome you back soon. Keep on Rocking! Francisco García...

Fruitland, Maryland
Reviewed 4 November 2016 via mobile

Just returned from our second visit to this remarkable resort. From the moment we were greeted at the airport to the time we were dropped off the service was 5 star plus. Every employee without exception went out of their way to make sure we had a great experience. I must confess that cruises are my preferred form of vacationing...

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Helpful?
Thank Bob N
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Bob N, Wow! thank you very much for your fantastic and detailed review, we love to read about the amazing experiences of our dear guests, you are our Rockstars! I am so pleased to hear that you were pampered by our staff service and you enjoyed a vacation experience with the Hard Rock style. We look forward to welcome...

Corpus Christi, Texas
Reviewed 3 November 2016 via mobile

We had a room on 4th floor in the middle near elevator with hot tub in room. Incredible view. Always something to do, great restaurants. Saturday they built a stage and brought in a band. Extremely friendly staff, great massage and facial. Only thing they didn't have was a coffee bar or Starbucks.

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Helpful?
2Thank Sherry B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Sherry B, Thank you so much for your fantastic review. We are thrilled to see that your vacation at Hard Rock Hotel Cancun was a hit! It’s so great to find that you had a blast and enjoyed our facilities as well as our services. We hope to welcome you again soon on your next trip to our destination....

Reviewed 3 November 2016 via mobile

My husband and I came to Cancun (first time for both of us), and originally stayed at another hotel. Our hotel was beautiful...no complaints, but a bit too quiet for us. This resort is all inclusive, so we were unable to see the property (very secured hotel) without an 'evening pass' which allowed us the perks of the resort for...

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Helpful?
1Thank Lynn B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Lynn B, Thank you very much for your kind review, I'm thrilled to know you really loved the Hard Rock vibe, we strive to deliver authentic experiences that Rock to all our valuable guests as for us you are our celebrities. We look forward to welcome you again and create more memorable memories together. Keep on Rocking! Francisco García...

Valparaiso, Indiana
Reviewed 3 November 2016

My wife and I were celebrating our 30th wedding anniversary at the Hard Rock Cancun. I cannot say enough about the Service and the food!! The rooms were always cleaned very and it blew us away that we had liquor dispensers in our room.

Review collected in partnership with this hotel
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1Thank rayarn13
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear rayarn13, First and foremost Happy Anniversary! We highly appreciate receiving our dear guests comments and we are very glad that you had a wonderful time with us. We look forward to welcome you again soon at Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock Hotel Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,944 - RM3,942 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room that DOES NOT face the outdoor auditorium.”
 of 5 bubbles Emily7458, 18 Jan 2017 | Read review
“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
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