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27/08/2017 28/08/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    27/08/2017 28/08/2017
    US$459
    US$386
    SAVE US$73
    US$459
    US$459
    Traveller (7395)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (104 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 35% off room rate
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (9,518)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    521 - 525 of 5,807 reviews

    Reviewed 20 April 2017

    First, I need to say all staff at the Hard Rock are just wonderful. From the moment we checked in and our key didn't work, a maintenance worker went to the front desk and brought back another worker with a key. By the way our...More

    Thank jaydenschultz
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 22 April 2017

    Hello jaydenschultz, What a wonderfull surprise, is my pleasure to read you comments and glad to know you enjoyed your stay here at Hard Rock Hotel Cancun. Also I am so glad to hear that you enjoyed the energy and vibe from our Band at...More

    Reviewed 20 April 2017 via mobile

    We had a beautiful time at the Hard Rock Hotel with exceptional service all throughout our stay. The pool was exceptional specially Jaime the bartender, great adult and kids drinks. Friendly atmosphere, family oriented.More

    Thank Oscar B
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 22 April 2017

    Hello Oscar B, Thank you for your review. We all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our exceptional staff service, exceptional pool and great adults and kids drinks....More

    A TripAdvisor Member
    1
    Reviewed 20 April 2017 via mobile

    Felipe and Jose are wonderful butlers!! They have made our vacation amazing. Gabby is the best at Vacation planners. Jose Alberto Perez gives an incredible massage, the best I have ever had. I can not thank these friends enough for our fantastic vacation!!More

    Thank A TripAdvisor Member
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 22 April 2017

    Hello, Thanks for the excellent review! Nothing rocks our world more than hearing that the whole experience was fantastic. Thank you too for spotlight the names of some of our staff members; Federico and Jose, Gaby and Jose Alberto Perez; we will let them know...More

    Reviewed 19 April 2017

    This trip was an odd one for me. I had reserved the excellence play mujeres in the Cancun area 6 months prior based on a friend referral. Long story short, 5 hours before losing $2k on a $3k 3 night trip, I was emailed a...More

    2  Thank kenuga
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 22 April 2017

    Hello kenuga, Thank you so much for your review, I appreciate much not only for sharing your experience also because you decide to give us an opportunity although were are not your first option. It is very nice from us to noticed that you had...More

    Reviewed 19 April 2017 via mobile

    Almost a year has passed since we visited the hrh cancun and although it is very expensive it is worth it, the rooms are amazing, room service amazing, pools amazing, bars amazing, everything was outstanding and we are totally gutted we cant afford to come...More

    Thank Ryan M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 22 April 2017

    Hi Ryan M, We are extremely happy to hear that although it has passed a while since your last stay with us, we have amaze you enough to recommend our service and facilities. Thank you very much for your review and we can not wait...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$393 - US$942 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Luxury Hotel in Cancun
    • #9 Top resorts Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Travelocity, Expedia, Hotels.com, Booking.com, TravelUp, Priceline, Hotwire, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7395)
    Pool & Beach (1383)
    Room & Suite (1112)
    Dining (750)
    Hotel & Grounds (4537)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    4.46 km away
     
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    .19 km away
     
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    8,070 reviews
    1.00 km away
     
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    Nearby Attractions
    Avenida Kukulkan
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    Ask a question
    Questions & Answers
    frances7132016
    16 August 2017|
    Answer
    Response from sleafordSwindon |
    Staying here at the moment. Yes there are coat hangers in the room. Pool towels can be collected by staff next to the pool or they are often rolled up on the vacant sun beds first thing in the morning.
    0
    Votes
    ZeFlyingScotsman
    16 August 2017|
    AnswerShow all 2 answers
    Response from Roy S | Reviewed this property |
    Yes if you go on there website you can locate the list. We were able to book excursions and tequila tasting with our resort credits prior to arriving. You just have to sign off once you get there with the concierge.
    0
    Votes
    Room Tips
    "Beach/pool view is the best. 3rd floor is Rock Royalty Level and has access to it's concierge services..."
    Read review
    "Ask for Oceanview on a high floor! SO worth it!!!"
    Read review
    "The VIP area pools on the 3rd Floor deck offer great selection of food and smoothies."
    Read review
    "Beachside View"
    Read review
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