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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,832 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,371: English reviews
Louisville
Reviewed 3 May 2016

About my 13th trip to Cancun in 8 years. Always stay here or the Royal Caribbean. This one has great instructors for water aerobics, and pool and beach volleyball. Meals at La Veranda are the best. Great service. Wait staff are long term eager to please employees as are most all on the staff. Beautiful beach and soft white sand,...

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Helpful?
1Thank M959WCrichards
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Crichards, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy the activities available around the resort such as water aerobics or volleyball. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you...

Aurora, Colorado
Reviewed 2 May 2016

This place is the best from the time you arrive to the time you leave. All the rooms face the ocean so you don't have to worry about the view. The pool areas are massive so you don't have to worry about crowded pools or too many kids. The service is amazing any where you go on the resort. The...

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Helpful?
Thank ducky2lucky
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear ducky2lucky, Thank you for taking time to post about our resort. We're happy to see that you had a great vacation with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Warren, Ohio
Reviewed 2 May 2016

Every staff member we encountered during our week-long stay were consummate professionals. All staff members spoke English, and they were very friendly, courteous, helpful, and attentive to our needs. Our room, which overlooked the pool and had a spectacular view of the Caribbean Sea, was spacious and well appointed. The flooring was tiled, not carpeted, which I prefer; I do...

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Helpful?
1Thank prrthd2196
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we did not only achieve this goal but also exceeded your expectations. We appreciate your feedback and look forward to welcoming you back soon. Warm regards.

Minneapolis, Minnesota
Reviewed 2 May 2016

Royal Sands Resort is incredible. You have options of all inclusive or owning a timeshare. Even if you own you can do all inclusive. Many coordinated restaurants included. Beautiful and extremely clean.

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Thank MsBecca101
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Ms Becca, Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at The Royal Sands and we look forward to welcoming you back soon. Warm...

Reviewed 2 May 2016 via mobile

Excellent because of Israel, Alan & Lalo Beautiful Resort Beautiful People Food delicious always Dancing, Bands, Lessons, Variety of Restaurants, side trips, Everyone very helpful Relaxing & FUN! Everything within walking distance Service incredible. You will want to come back time after time Treated like Royalty

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Helpful?
Thank Mary Anne C
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mary Anne C, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward...

Williamsburg, Virginia
Reviewed 2 May 2016

The Resort and staff was outstanding... Refine package needs some revision.. Drinks and room service were less than satisfactory... You had to order double shots to taste any alcohol in the drinks. The refine package was NEVER mentioned in the orientation of members and guest. Tipping of wait staff and taxis should also be covered in orientation meeting.

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Helpful?
Thank jdbaines1
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear jdbaines1, Thank you for taking the time to share your feedback about your recent stay with us. We're glad to see our service covered your expectations. I'm sharing your feedback with our management so we may improve our service. We hope to see you soon again! Best Regards

Magnolia
Reviewed 2 May 2016

Recommend The Royal Sands to anyone! The entire staff was friendly and helpful! Will be going back in the near future! The Royal Sands has it set up perfectly to experience all of what Cancun has to offer.

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Thank 831jefferyc
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 831jefferyc, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Thanks for the recommendation and we would love to have you back again anytime. Warm regards.

Forney
Reviewed 2 May 2016

The best place in all of Cancun to stay. Excellent food, beautiful resort, beautiful & pristine beach, & absolutely the best wait staff. No pressure from anybody. Drinks were great too. Couples massage was perfect.

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Thank 180prestonb
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 180prestonb, Thank you for your review of your recent stay with us. We’re happy to hear that you had a wonderful stay with us. It’s great that you were able to enjoy the amenities around the resort and give yourself the time you deserve to relax with a massage. We look forward to welcoming you again during your next...

Lavallette, New Jersey
Reviewed 2 May 2016

Place is looking old. Needs new furniture. Needs new counter tops and kitchen cabinets. The work to redo villas is only being half done.The outside is always looking great but within is looking very poor.

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Thank DanC129
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Dan, Thank you for letting us know about your recent stay with us. We're disappointed to hear that your stay fell below your vacation expectations. We're sharing your comments with the appropriate channels so we look for ways to improve our service. Best Regards

Ashburn
Reviewed 2 May 2016

Stayed from Sunday to Saturday. No worries about timeshare! Food was good. You can take the shuttle to other royal resorts and enjoy the food. Royal Cancun resort has shallow water and kids can enjoy.

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Thank rameshr782
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear rameshr782, Thank you for taking time to post about our resort. We're delighted to see you had a wonderful stay with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,014 - RM2,218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
413 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More water in the fridge would be great. We found ourselves always collecting extra water from the bar or with room service because we consume more than was put in our fridge, every day.”
 of 5 bubbles josephsS6097ZP, 27 Mar 2017 | Read review
“The rooms are spacious and well designed. Ask for one of the remodeled rooms, as they are much nicer.”
 of 5 bubbles dhtice, 26 Mar 2017 | Read review
“the beach front rooms were worth the extra - what a view of that amazing blue water! ”
 of 5 bubbles 231elainf, 26 Mar 2017 | Read review
“Recently redecorated.”
 of 5 bubbles MissMissy85, 26 Mar 2017 | Read review
“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
5 of 5