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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#20 of 183 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,542 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,108: English reviews
fort wayne, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2016

I was desperate to have my husband, Bill, Face Time our grandchildren for his Birthday today. We had a problem with the sound on our IPAD All week. I finally decided to go to the front desk at The Royal Resort and Spa. A very nice and patient young man there volunteered to help. I never thought in a million... More 

Helpful?
3 Thank austr2007
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort., We'll make sure to personally praise nautili for leaving such a nice impression in your with is willingness to assist. This is one of the most important values of the Royal Resorts family and we couldn't be more proud of Nautiloi. We look forward to welcoming you again... More 

Louisville, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 February 2016

Beautiful property, first time visiting in January. Amazing that the pools were warmer in January than normally when we go in May. Those heated pools bring lots of fun! We stayed in the studio part this visit, plenty of space for two people no doubt. But not having a sink in the kitchen area is a pain. Hacienda being a... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Linda M
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Linda M, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards. More 

Nashua, New Hampshire
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 February 2016

Lovely hotel, beautiful grounds and great service! Food is very good and they will bend over backwards to please you and take care of your needs. We had a lock-off room - lots of space for 2 with a refrig & micro. Beach is lovely, but the ocean is rough & not for little ones. Flags fly red or yellow,... More 

Helpful?
4 Thank Barbara R
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Barbara, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. I'm sharing your comments with the appropriated channels so that our service may improve and you can see it for yourself during your next visit to the Mexican Caribbean. Warm... More 

Saint Louis
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 February 2016

The facility is excellent and is convenient to transportation, restaurants and activities. The in house travel agency made it very convenient to book excursions. The restaurants prices were very reasonable and the quality of food was very good.

Review collected in partnership with this hotel

Helpful?
1 Thank Alfred L
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Alfred, Thank you for taking time to post about our resort. We're glad to learn you enjoyed the food and services at our resort. Also that you took advantage of Thomas More Travel help desk located at The Royal Sands. It is very important for us to provide our guests with added value services at our resorts and your... More 

Mason, Ohio
1 review
Reviewed 2 February 2016

We loved the diversity of activities offered at the Royal Sands, and the variety of great resaurants to choose from for dining. There are several fine restaurants within walking distance of the property.

Review collected in partnership with this hotel

Helpful?
Thank brianmG2055WR
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Brian, Thank you for taking time to post about our resort. We're certain that TripAdvisor's community will appreciate your comments as much as we do. We look forward to welcoming you back during your next visit to Mexican Caribbean. Warm Regards. More 

Olney, Maryland
1 review
Reviewed 1 February 2016

The resort is beautiful, the location is very convenient to restaurants and shopping, the amenities are great and the staff are very focused on delivering a truly one of a kind experience for all of their guests.

Review collected in partnership with this hotel

Helpful?
Thank laurarR5813PI
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Laura, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed the attention delivered by our staff and we look forward to welcoming you back during your next visit to Mexican Caribbean. Warm Regards. More 

San Antonio
2 reviews
Reviewed 1 February 2016

Expect to enjoy an amazing view of the gorgeous Caribbean shoreline right from your luxury villa. Step right outside the resort to enjoy all that the crystal-clear waters and white-sand beaches have to offer. Prepare to be completely relaxed and pampered when you visit the spa and a fitness center, which is equipped with the very best cardiovascular equipment and... More 

Review collected in partnership with this hotel

Helpful?
Thank N3914DKrobertg
Cristóbal G, Online Community Care coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Hi N3914DKrobertg, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. It sounds like you were able to enjoy the ocean & beach combination at The Royal Sands. You couldn't give us any higher compliment than a return visit, and we look forward to seeing you again soon! Warm... More 

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2016

Relaxing, Beautiful and Clean. This was my second year at the RSR and it was just want I needed. Everyone was nice and the atmosphere was delightful! if you need a break and a good rest this is the place to go!

Review collected in partnership with this hotel

Helpful?
1 Thank Tina M
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Tina M, We're glad to learn you've enjoyed your second visit to The Royal Sands. We always aim to provide our guests with a relaxed and care-free vacation at our resorts and it's our pleasure to read your review and learn we're achieving our goal. We look forward to welcoming you again next year here at your home away... More 

Wisconsin
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 31 January 2016

We love the Royal Sands and stay at least 2 wks/year. We will stay longer when we retire. The staff makes the place the best we have ever stayed at. The all inclusive would be better it they offered more beer choices. Tecate in the refrigerator in your room is awful. I would give it 5 stars if you could... More 

Review collected in partnership with this hotel

Helpful?
2 Thank joy1rn
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear joy1rn, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming... More 

Mexico City, Mexico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2016

My husband and I went to Cuba for our 25th anniversary. We had to go through Cancun and stayed for one night at The Royal Sands. My husband had requested "if possible an exception" for a nice room at our rate since it was our anniversary. When we arrived, we quickly realized that this was at the most a 3... More 

Helpful?
4 Thank L0renza91
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear L0renza91, Thanks so much for taking the time to review your stay at The Royal Sands. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,072 - RM2,091 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
357 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
“There isn't a bad room in the place. All of the rooms have a great view!”
 of 5 bubbles 102krissyh, 30 Nov 2016 | Read review
“We stayed on the 4th floor and the views were great.”
 of 5 bubbles donn115, 28 Nov 2016 | Read review
“We had a king suite and had 4 people. The pull down beds in the living room was very uncomfortable (like sleeping on the floor) but other than that everything was good.”
 of 5 bubbles 875mandyv, 28 Nov 2016 | Read review
“We have a family of five, and we werenao comfortable in the suite. We used both the A and B suite... full kitchen and living room..”
 of 5 bubbles 543martir, 28 Nov 2016 | Read review
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