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The Royal Sands Resort & Spa All Inclusive

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#18 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,735 Reviews from our TripAdvisor Community

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Showing 3,279: English reviews
Detroit, Michigan
Reviewed 20 March 2016

If you are going to vacation in Cancun, you cannot go wrong by making your stay at the Royal Sands Resort and Spa. Great atmosphere, food, staff and security. We have been staying here for 8 years in a row. It is a great location as everything is eithe a short cab ride away, or excursions can be made on...

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Helpful?
Thank Ritentune
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Ritentune, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Eden Prairie, Minnesota, United States
Reviewed 20 March 2016

We usually have great visits here but this may be the last time. We extended our week and when they called to tell us to get ready to change rooms we were ready. Jorge came about ten minutes later. When we got to our new room it was not cleaned and the maid asked us to go to the beach...

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2Thank Carolyn B
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Carolyn B, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. If you have any other information that may help us improve, please share it with us. It is...

Windsor, Ontario
Reviewed 20 March 2016

My wife and I (late 40's) spent 7 days at the Royal Sands Resort in Cancun the past week. We went with an all inclusive package that I booked through an online tour operator. We usually travel to some type of Mexican/Caribbean all inclusive destination at least once a year, with the Riu chain inevitably being where we stay most...

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Helpful?
9Thank pokeymail
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear pokeymail, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We're glad to learn you've enjoyed some traditional Mexican Warm Service and you've enjoyed the food and other Royal Resorts' properties during your visit. We're certain that Tripadvisor's community will...

Bettendorf
Reviewed 19 March 2016

We have been visiting the Royal Sands yearly for almost 15 years. We are timeshare owners and find the place to be an excellent way to enjoy the great Cancun weather in February. The facilities are always well maintained and the service is top notch. During this time of the year the pool and beach are very busy, but for...

Review collected in partnership with this hotel
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Helpful?
Thank 840thomase
Cristóbal G, Online Community Care coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 840thomase, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Wilmington, Massachusetts
Reviewed 19 March 2016

This is our second time to a Royal resort, both times have been outstanding. The wait staff do a tremendous job, they are extremely humble, and go out of their way to accommodate. My wife has a gluten allergy, and was able to eat almost everything. The wait staff made sure the meal was cooked gluten free. Three names that...

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Helpful?
1Thank wendy s
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Wendy S, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to...

Crownsville
Reviewed 19 March 2016

This is an outstanding resort which we've had the pleasure to enjoy for 15 years since it opened. Exceptional service, great attention to detail and always wonderful staff personnel. Highly recommend it.

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Helpful?
1Thank Thomas H
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Thomas H, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Saratoga, California
Reviewed 18 March 2016

Stayed 7 nights at the Royal Resorts in February 2016. Our main problem with this resort is with management. The resort is primarily a time-share facility and if you happen to stay over a Saturday night they require you to change rooms which wastes at least a half-day of your vacation (this is not advertised or noted anywhere on resort...

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Helpful?
2Thank oamg72
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear oamg72, Thank you for taking time to post about our resort. As you mentioned, our resort is a mixed use resort and does lend itself to a few challenges. We always strive to communicate accurately and assertively with our guests and we're sorry to learn we did not achieve this goal with you. We do post all the information...

Boston, Massachusetts
Reviewed 18 March 2016 via mobile

The Royal Sands is a timeshare resort that has 5 sister Resorts in Cancun and near Playa del Carmen. I have been an owner for 15 years and I love it! They are all inclusive as all the Resorts are now but it's optional for owners. It is my home away from home. The resort is all of the best...

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Helpful?
Thank coach666
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Member, Thanks so much for writing a review about The Royal Sands. We love hearing from our members and their vacation experiences. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards,

Iowa
Reviewed 18 March 2016

Just got back from staying with the family for Spring Break (children 6 and 10 years old). We've been to other Royal Resorts before but tried the Sands after finding a good deal on an all-inclusive stay. IMO, the Sands seems a little nicer than the other Royal Resorts we stayed at - seems newer and I like the pools...

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Helpful?
Thank Andrew N
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Andrew: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed, family-friendly experience to our guests and we're...

Gatlinburg, Tennessee
Reviewed 17 March 2016 via mobile

This was an absolutely gorgeous ocean condo . It was also very maintained,clean with with superb housekeeping. The store,and restaurant provided any food items we needed on site if we didn't want to go out. The food was excellent and well prepared with a full menu. Service at our table was beyond excellent.The pool was outstanding, clean, and warm.There were...

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Helpful?
Thank R S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear R S, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,034 - RM2,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are owners of a first floor walk out and we belive these room are the best in the resort as one has outdoor access which the kids can play on, immediate beach access and larger verandas”
 of 5 bubbles remery1513, 13 Feb 2017 | Read review
“Skip the suites and save your money (unless you like having separate living/sleeping areas)”
 of 5 bubbles JamesW12, 12 Feb 2017 | Read review
“Every room has a view of beach pools and the Caribbean Sea”
 of 5 bubbles EdJ679, 12 Feb 2017 | Read review
“We own a timeshare at the Royal Resorts, so we weren't paying a weekly charge; however, we extended our stay by one night before our week began and one night after. That was poor planning on my part because it involved too many moves. Next year, we'll put the extra two days either before or after so that we only move once.”
 of 5 bubbles SMB1225, 7 Feb 2017 | Read review
“This resort faces the water”
 of 5 bubbles susanwM5937LW, 7 Feb 2017 | Read review
5 of 5