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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#18 of 181 Hotels in Cancun
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
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3,567 Reviews from our TripAdvisor Community

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Showing 3,128: English reviews
Minneapolis, Minnesota
Reviewed 7 January 2016

The Royal Sands was everything (and more) that we were hoping for! We stayed in a 2 bedroom suite with a kitchen and living room. It was a perfect set up for traveling with young kids because they could go to bed and we could stay up. You could easily spend the evening on the large patio after others go...

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Helpful?
5Thank Katy S
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Katy S, Thank you for taking time to post about our resort. We're glad to learn you and your family enjoyed the resort and the activities available for you at The Royal Sands. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.

Toronto, Canada
Reviewed 6 January 2016

This was our thirteenth year coming back to The Royal Sands. We always have a great time with family and friends. The service has been friendly and warm. A few years ago the resort switched from exclusively time share units to an all inclusive. The changes are for the worse, not better. The upkeep and maintenance is falling down a...

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Helpful?
4Thank ChefDawn79
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear ChefDawn79, Thank you for taking time to post about our resort. Rest assured that our base staff has been increased since 2012, when the REFINE All Inclusive package started. We'll review this information to learn what happened that affected your perception to make sure none of our future guests have to go through this. We have also increased our...

Kansas City, Missouri
Reviewed 6 January 2016

Our family stayed in a two bedroom condo in the Garden Lobby building between 12/26/15 and 1/2/16. We arranged travel through an owner, so we did not have the all inclusive package. We loved having two bedrooms, two bathrooms and a kitchen/living room area. We have two teenagers and my son is a night owl and my daughter is not....

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Helpful?
4Thank Dawn A
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we...

Palo Alto
Reviewed 6 January 2016

This resort is perfect for families as the rooms are spacious, clean and well equipped with the kitchen! The staff here are friendly and always ready to help. We are so happy with our experience here and are booking for next year!

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Helpful?
Thank 472aimeel
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 472aimeel Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.

Naicam
Reviewed 6 January 2016

Beautiful resort, awesome beach, location and staff. Resort smoking policy allows smoking on beach, around pool and on decks. Had inconsiderate cigar smokers in adjoining villas, so couldn't sit outside most of the time. Ban the cigars, they stink and last for way to long!

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Helpful?
6Thank Scott P
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Scott, Thank you for taking time to post about our resort. We're sorry to learn your vacation experience did not fulfill our expectations. Mexican Law bans smoking in closed spaces. However: smoking in open areas is not forbidden. We're sharing your comments with the appropriate channels so that our service may improve. We look forward to welcoming you during...

nj
Reviewed 6 January 2016

Do Andy was phenomenal! !! Went for karaoke, as I love to sing, but he recognized how much fun everyone was having and with one song turned the night into a great dance night. The floor was packed as well as the stage, the place was having a great time. What insight! !!!!!

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Helpful?
2Thank jkirk36
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear jkirk36, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed Karaoke night and we look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.

Cincinnati, Ohio
Reviewed 6 January 2016

We have had a timeshare at the Royal Sands for about 10 years and we look forward every year to coming back. The service is great. They greet you each year at the entrance with,"Welcome home." Yesterday we needed pan and we called room service and it was there in about 5 minutes. Room cleaning takes place 6 days a...

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Helpful?
2Thank Gene J
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Gene J, Thank you for taking time to post about our resort. We feel honored by the trust owners like you put in our company when make the investment and then year after year when they come and visit us. It is our pleasure to make this buildings your home away from home. We always strive to provide the...

Salem
Reviewed 5 January 2016

really great staff, always a smile and a friendly hello. Great mid hotel zone location with great places to eat within a 10 min walk from the property if ya want too save some money, In the mall next door there is a super market up stairs( no really, yeah wouldn't guess tell ya see it) they will sell you...

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2Thank 401billyh
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We know that TripAdvisor's Community will value your insights as much as we do. We look forward to welcoming you again during your next visit to Cancun. Warm Regards.

Sioux City
Reviewed 5 January 2016

Great resort, staff is friendly & helpful. Rooms are a bit dated & the all inclusive option isn't worth it but all in all a great spot for families. Pool is awesome, the beach is also fantastic but i wish they would clean up the seaweed wash-up on a daily basis.

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Helpful?
Thank Chris H
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. Seaweed is a part of the natural environment in the caribbean. Nevertheless: rest assured we do our best to keep our beaches clean. We clean the beach early in the morning but nature's processes are unstoppable. However, we'll share your comments with management so that our service may...

Wasilla, Alaska
Reviewed 5 January 2016

great place, beautiful facility, on a great stretch of beach. Close to shopping and easily accessible. All of the restaurants in Cancun are a 65 cent bus ride away, and the food on the property is prety good and not overpriced

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1Thank chinghsuns2015
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear chinghsuns2015, Thank you for taking the time to post about our resort. We're sure that TripAdvisor's community will appreciate your advice. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,073 - RM2,367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
362 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is not a bad room in the house in my opinion”
 of 5 bubbles kerril4, 7 Dec 2016 | Read review
“Make sure to get a suite, it is the best experience.”
 of 5 bubbles auntliv, 5 Dec 2016 | Read review
“The villa are the best but I guess if you do the all inclusive the lock off will be fine ”
 of 5 bubbles sindybw, 5 Dec 2016 | Read review
“Not a bad room - all have excellent views!”
 of 5 bubbles M5361MBpamm, 2 Dec 2016 | Read review
“They all looked good. We stayed on the 4th floor with a spectacular view of the pools and beach.”
 of 5 bubbles angelinac564, 1 Dec 2016 | Read review
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