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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,753 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,297: English reviews
Montreal, Canada
Reviewed 12 March 2016

As I'm sure you've read this hotel is also a time share resort recently changed to add the all inclusive option. First I will start by saying this hotel is BEAUTIFUL! Every room from what I can see has an incredible ocean view. We were on the 7th floor (there are 8). The hotel is set up in a way...

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Helpful?
7Thank Mary G
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mary G, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know that the TripAdvisor community will appreciate your comments as much as we do. We hope to see you again...

Florence, Ky, United States
Reviewed 12 March 2016

Facilities were extremely clean and in excellent condition - simply top notch on all respects. Ambience was quiet, friendly, and relaxed. Staff was friendly, helpful, courteous, and efficient. Location of resort is as good as any in Cancun - better than most. Social activities were well organized and enjoyable. Would return in a heartbeat - already booked next year.

Review collected in partnership with this hotel
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Helpful?
Thank Terry E. F
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Terry E. F, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Sands was the perfect location to host your recent getaway. Our location in the hotel zone in Cancun is just one of the...

Orland Park
Reviewed 11 March 2016

Transport bus to other resort was broken. I was advised to take city bus. Limited on location restaurants. Scam for jewelry at Marriott. Service was adaquate ,yet expensive for what you got. We experienced extremely windy conditions. Don't really know if that is typical or occasional but it was difficult to even eat or drink outside.

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Helpful?
Thank 592kathyg
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Kathy, Thank you so much for your review of your stay with us. We know that the wind put a damper on some of our guests plans during your recent stay with us. We hope you’re able to return to The Royal Sands again for a sunnier vacation experience. Best Regards

Grand Rapids, Michigan
Reviewed 11 March 2016

Overall: The experience was wonderful. Cancun is a beautiful place so you'd have to be a pretty miserable person to not enjoy a visit. The service and staff are extremely helpful and friendly. Great location in Cancun - just a short bus ride to the shopping center and short shuttle rides to their offsite restaurants and other sister resorts. Room:...

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Helpful?
Thank Kristy B
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Kristy B, Thank you for taking the time to post a review about The Royal Sands. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hope to have you back again soon. Warm Regards

Cleveland, Minnesota
Reviewed 11 March 2016

Wed-Wed all inclusive at the Royal Sands. Pre-booked shuttle roundtrip thru BD, was a breeze getting from airport to hotel. We lucked out Ocean-View room (regular room-side B). Staff was pleasant and check in was fast, had the same room all week (no moving). Rooms were clean (a little dated), never in the room except to shower and sleep anyway....

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Helpful?
Thank Lizard-2016
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Lizard-2016, Thank you for taking time to post about our resort. We couldn't be happier to hear our guests enjoyed their stay with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Port Huron, MI
Reviewed 10 March 2016

Everything is nice about this resort. The layout, their beaches and restaurants, activities, the pools and the property as a whole. Check it out if you get a chance. We have a week of beachfront 2 bedroom apartment and look for ward to go there every year

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Helpful?
Thank dsn2282
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear dsn2282, Thanks so much for writing a review about The Royal Sands We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards,

Kansas City, Missouri
Reviewed 8 March 2016

We've been visiting the Royal Sands for 8 winters and we have always found great value in the cost of our villa, food, laundry, spa, and other amenities to include palapas on the beach, security, and attentive personnel and management. The customer service is wonderful from the house maids, pool waiters, restaurant service. We have one pool waiter, Tomas Kancun,...

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Helpful?
Thank Laurence C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Laurence, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent visit to Cancun. We'll make sure to personally praise Tomas for his great job which left such a nice impression in you. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Wisconsin
Reviewed 8 March 2016

This is a great place to stay to easily get around Cancun as it's on bus routes and is close to many great restaurants and shopping. The staff if well trained, and the Royal Resorts provides them with education at no charge. I LOVE having so much room in the villa with kitchen, dining, living areas between the two huge...

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Helpful?
1Thank Jan10457
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jan10457, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed some traditional Mexican Warm Service and the facilities at The Royal Sands during your recent visit. We're certain that Tripadvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next visit to...

Hot Springs Village
Reviewed 7 March 2016

This resort is very very nice. The restaurant on site in my opinion would rate an "AVERAGE". There are many restaurants nearby that are much better and usually less money. The resort has a no "marking or saving" chairs but MANY MANY prime chairs are marked with towels by 5 am and no one uses them til 10 to noon....

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1Thank 562harleyc
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 562harleyc, Thank you for taking time to post about our resort. We are sorry to learn your experience at The Royal Sands has not been the best because of this pool chair situation. We do have a strong policy about this and we'll make sure that our security department is enforcing it correctly. We've shared your comments with Guest...

Frankfort
Reviewed 7 March 2016

First time we had grandchildren with us on week 8. Every one did a great job helping us with everything we needed. We asked for a baby bed and high chair and it was waiting for us. We had a VCR that wasn't working and it was fixed in a very short time. The Green shirt concierge service by the...

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Helpful?
Thank robertbY5389OU
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear robertbY5389OU, Thanks so much for writing a review about the Royal Sands. We love hearing from our members and their vacation experiences and we're thrilled to learn we're now part of your grandchildren vacation experience as well! It's like the Royal Resorts' Family keeps on growing and that puts a smile in our face. We thank you for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM1,034 - RM2,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachfront is the most private and very peaceful. I really like the updated decor in the select rooms.”
 of 5 bubbles 482heidih, 24 Feb 2017 | Read review
“Get a view of the pool on the end close to the ocean, on the south side. Less direct sun out most of the day and the view is spectacular.”
 of 5 bubbles 330skipb, 22 Feb 2017 | Read review
“All villas have a great view.”
 of 5 bubbles 95calvine, 20 Feb 2017 | Read review
“Excellent location in cancun”
 of 5 bubbles deep869, 19 Feb 2017 | Read review
“All rooms have a great view!! The high floors have better ocean views, lower floors have better views of the pool areas.”
 of 5 bubbles jeffrichmond7, 19 Feb 2017 | Read review
5 of 5