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The only posotive thing was service, hotel is falling appart, food is pretty bad, hotel is filthy. Chairs, placemats and buffet area are full of stains and are never changed. Stainned couches, broken outlets in room, sliding door too pool non fucntioning so you can't...More
I was very excited to stay at this hotel. It is very cute in person but unfortunately the week of our trip the AC & water wasn't working. Instead of giving us warning in advance, they waited until after we got there to tell us....More
Worst customer experience I had in the past years. I left a very important item (identification card) at the Hotel and I had to call 10 times (no exaggeration) over a period of 3 weeks in order to try to get it back. They always...More
Thank Sabine B
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 4 weeks ago
Thank you for your comment but the only thing we feel is that the bad customer service title cannot be applied in this situation. We have nothing to do with you missing your badge. You forgot your identification card in the room we...More
We wanted an all inclusive quiet place to vacation and share our wedding with our good friends. Mus and his staff went out of their way to see to our every desire. The hotel staff was great (especially Lobo and Alex) and made our stay...More
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded 20 July 2017
Thank you for your preference and comments. It was nice to have you here at Casa Turquesa. We are happy to see that you enjoyed you vacation and the ceremony. We are a small hotel but we try to give you everything you...More
I arrived late at night so my first order was some sleep. Well, the A/C worked well, but the room (as well as the rest of the hotel) could use a bit of TLC.The staff is friendly enough, but the hotel really could use some...More
US$107 - US$949 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#40 Luxury Hotel in Cancun
#40 Family Hotel in Cancun
#42 Romantic Hotel in Cancun
#52 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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