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NYX Hotel Cancun

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1,747 Reviews from our TripAdvisor Community

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Showing 670: English reviews
London, United Kingdom
Reviewed 26 September 2014

We stayed here for 3 nights in a standard room (not the cheapest) for only $200 for 3 nights total, which I felt was a fantastic deal. It was low season so that's probably why it was so cheap. Our room was huge, had a king size bed, a huge bathroom with an amazing shower, a balcony overlooking the lagoon,...

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Helpful?
Thank melanie1127
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Melanie1127! Thank you so much for such a positive and objective opinion. And yes yes yes, all the great things you mention about our property are accurate, however, i'm not quite sure when in august you had the opportunity to be with us, it might have been early august, since we've already upgraded our WIFI to service our whole...

Kalgoorlie-Boulder, Australia
Reviewed 22 September 2014 via mobile

Great great hotel for the price. Our room was huge and really really clean, bed was comfy. The pool and beach area is beautiful. The breakfast was absolutely delicious, and it's in a really good spot. Definitely recommend and would stay again.

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2Thank jess_bailey90
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Jess_Bailey90 Heeey!! Thanks a lot for all the good vibes. We're thrilled to read that you enjoyed NYX Hotel Cancún so much that you would certainly stay with us again; be sure that we´ll be looking forward to it. Best regards!

Carpinteria, California
Reviewed 22 September 2014

We have been timeshare owners for 12 years. Actually bought the first one when the Avalon was still under construction. We experienced problems, inconveniences, and unpleasantness during virtually all of our visits---and we were owners!!! Then in came NYX. At first I thought we had lost the few things Avalon offered. I am happy to say I was wrong. This...

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Helpful?
Thank diane b
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Diane B We're nothing but grateful for your comments. We highly appreciate that you could notice the efforts we're doing to elevate the experience at NYX Hotel Cancún, and we appreciate even more the fact that you share this here in Trip Advisor. And we're not done, we still have several improvements to take care of, so set your...

New York
Reviewed 18 September 2014

This is a tale of two hotels. The lagoon side is not as nice as the Oceansiderooms. The first day in we arrived early our room was not ready and the allowed us to stay a night on the lagoon side nice but nothing to write home about. The next morning they insisted we move to our room. OMG what...

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Helpful?
2Thank pbtrippin
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola pbtrippin! We would like to thank you for your patience, and understanding with the room location you received upong arrival, we're thrilled to read that we manage to change, for the better, your impression about our property, and you know what? We'll start renovating our rooms, so, if you tought they were amazing, wait till you the new ones....

Perth, Australia
Reviewed 15 September 2014 via mobile

The Nyx was our first hotel to stay in. The staff were very friendly and helpful and it was a great place to begin our journey after a 30+ hour flight. We got to enjoy the spa and pools. Rhiannon and I went for a facial and massage, the ladies did a great job! Just 500m down the road is...

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Helpful?
Thank 1966ginny
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola 1966ginny! Thanks for sharing your experience at NYX Hotel Cancun. We're delighted to see that you found so many positive remarks to share. We hope that on your next visit to the area, you think of us again as your place to stay, we would certainly be happy to have the opportunity to host you again. Best regards!

Reviewed 12 September 2014 via mobile

Beachfront. Friendly staff, great breakfast buffet. Location is good, close to the bank and mall. Didn't like the spiral stairs and unstable wifi if you're far from the lobby. Overall we had a great stay.

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Helpful?
Thank Juxtapo
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Juxtapo! Thanks for sharing your experience at NYX Hotel Cancun. We're delighted to see that you found so many positive remarks to share. Also thank you for pointing out the wifi and the spyral case. We're already working on that. We hope that on your next visit to the area, you think of us again as your place to...

Sydney, New South Wales, Australia
Reviewed 11 September 2014

I stayed here with a friend whilst travelling, and it was amazing. We purchased the all-inclusive package, and totally recommend it. The food is absolutely lovely, and we figured out that it added up to much cheaper than purchasing meals and drinks from the hotel or surrounding restaurants. The staff were lovely and very helpful, always willing to do something...

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Helpful?
Thank Erin H
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Erin! Greetings from Sunny México. Hope you're doing fantastic. We'd like to thank you for having taken the time to share such positive impressions from our property. Knowing that you had such experience keeps us motivated and pushes us forward to keep on doing a great work. We hope that on your next visit to the area you remember...

Reviewed 7 September 2014 via mobile

This was nightmare after a long day check in was a nightmare. Staff are rude and don't take anything you say into consideration. While we were checking in another customer was also complaining about an issue he had. Rooms are filthy and disgusting. There was roaches in our room which looked like a dungeon were is smelled like sewer and...

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Helpful?
Thank Marden16
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Marden16! You sure had a rough experience while at NYX Hotel Cancún. We're deeply sorry to read such a negative memories during your holidays. I'm already taking a personal approach in everything you are bringing to our attention. About your experience with Jesus, it is well known by me that you made a reservation originally for three persons and...

Reviewed 29 August 2014

I stayed in this hotel last week for a business trip, and is definitely very convenient. The staff at the front desk was very professional and helpful. The suite has amazing views. I will definitely go back to this place with my family and friends, thanks Jesus for the advices and recommendations.

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Helpful?
2Thank Carolina P
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Carolina! Greetings from Sunny Mexico! We're so glad to read that you had such a positive experience during your stay at NYX Hotel Cancún. We hope to remain as your top choice during your next stay within the Cancún area, be sure we'll live up to the level of service you experienced, or even more. Best regards!

Miami, Florida
Reviewed 29 August 2014

I was @ the nyx hotel from August 18 to august 23 what a awesome experience .. Jesus from the main front desk its very professional and really knows how to treat a tourist ..thumbs up !!! I will definitely come back to this hotel highly recomended

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Helpful?
Thank julianA4591UU
GerenciaNYX, Director de Relaciones Públicas at NYX Hotel Cancun, responded to this review

Hola Julian! Greetins from Sunny Mexico. We'd like to thank you for having taken the time to share your experience at NYX Hotel Cancún. We're thrilled to read such positive impressions, It encourages us to keep on the hard work. We hope that on your next visit to the Cancún area, we remain as your first option for your stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM392 - RM1,520 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#40 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't ask for a Basic Room”
 of 5 bubbles X8251JKbrianl, 21 Feb 2017 | Read review
“Master suites are the best ones”
 of 5 bubbles jesusrR7417LR, 19 Feb 2017 | Read review
“If they lead you towards the street/front to your room, DON'T GO! Run back to the front desk and insist on the back/beach side.”
 of 5 bubbles bwjadt, 15 Feb 2017 | Read review
“Master suites on the higher floors in the renovated tower are beautiful”
 of 5 bubbles RedAnchor, 15 Feb 2017 | Read review
“Ask for renovated section or junior suites and +”
 of 5 bubbles Fredddou, 14 Feb 2017 | Read review
5 of 5