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Adhara Hacienda Cancun

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Traveller (289)
Room & Suite (148)
Pool & Beach (102)
Overview
  • Excellent24%
  • Very good42%
  • Average24%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (641)
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305 results
Traveller rating
56
114
88
27
20
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LanguageEnglish
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56
114
88
27
20
Show reviews that mention
All reviewshotel zonefree shuttle to the beachexpensive hotelado bus stationnice poolwater pressurezona hoteleraclean hotelrental cartortillasthe hotel offersbusiness centerpool area isswim up barmexican foodradissonpesos
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1 - 5 of 305 reviews
Reviewed 24 May 2018

The basic hotel, rooms were nice and clean (almost) and the pool area was great. BUT.. The service level of the hotel wasn't as good as it looks like. We booked the hotel room with breakfast and after few morning the staff started to ask...More

3  Thank 782nipsu
Response from Jorge Alberto S, Director de Recepción at Adhara Hacienda CancunResponded 25 May 2018

Dear 782niinav, We are sorry to learn that you did not had a nice experience on your recent stay at our facilities, concerning to the checks that you signed at the restaurant they're only an internal control to our accounting department when the breakfast is...More

Reviewed 14 May 2018

The hotel is kept clean and is good located, not near the hotel area but they provided transportation to the beach. the only thing I didn't like was the there was a weird smell in the room like condensed moisture.More

Thank juanbarranquilla
Response from Jorge Alberto S, Director de Recepción at Adhara Hacienda CancunResponded 15 May 2018

Dear juanbarranquilla, Thank you very much for taking the time to write a review on our facilities, we are happy to learn that you liked the location of the hotel, also thank you for letting us know about the smell in the room, we are...More

Reviewed 13 May 2018

I recently stayed at the hotel for 6 days. My stay was so pleasant that I decided to extend my trip by a few days, and the staff were nice enough to accommodate me in the same King executive suite that I had originally. The...More

Thank knh_825
Response from Jorge Alberto S, Director de Recepción at Adhara Hacienda CancunResponded 14 May 2018

Dear knh_825, We thank you for choosing our facilities to spend your vacations in cancun, thank you very much for your excelent comments and we are looking fordward to see you anytime soon.

Reviewed 23 April 2018

Everything went wrong because of reception. Mexico was great, but the hotel sucks. The breakfast was included in the price, but we were not told that it covered only a bread. Warm breakfast paid more and we heard this for the first time just end...More

Thank Lauri V
Response from Jorge Alberto S, Director de Recepción at Adhara Hacienda CancunResponded 14 May 2018

Dear Lauri V, We are sorry to learn that you didn't enjoyed your last stay with us due to the problems that you described, I'd really like to know more about it and try to make it right, please don't hesitate to write me at...More

Reviewed 13 April 2018

We are extremely independent Cancun visitors who love the area and have been staying at the same immaculate boutique downtown hotel for a few years. But this time, I decided to leave behind the familiar and welcoming hotel we know so well and its staff,...More

Thank Viajera048
Response from Jorge Alberto S, Director de Recepción at Adhara Hacienda CancunResponded 14 May 2018

Dear Viajera048, We feel terribly sorry to find out that you didn'd have a nice stay with us due to our staff, please note that we are already working on increasing the level of quality on our customer service, hope you give us the chance...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$58 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$58 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (289)
Room & Suite (148)
Pool & Beach (102)
Dining (47)
Amenities (55)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
Ask a question
Laura L
13 March 2018|
AnswerShow all 2 answers
Response from Alberto H | Property representative |
Beach 15 minutes away, transportation is provided from the free lobby shopping center, 10 minutes, handcraft market 10, restaurants and bars 15 minutes
0
Votes
Google Translation
Courtney P
4 March 2018|
AnswerShow all 2 answers
Response from Karen C | Reviewed this property |
No. we actually took a super shuttle at the airport. We paid 50 for both pick up and drop off at the airport.
0
Votes
Room Tips
"Ask if you could get quiet room away from the street noise."
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"ask for a street view room"
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"Rooms overlooking pool... some have sun in morning, others in pm"
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"Make sure you get a room with a view of the pool, that way you miss all of the local traffic noise."
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