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Grand Park Royal Cancun Caribe

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#40 of 181 Hotels in Cancun
Certificate of Excellence
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Grand Park Royal Cancun Caribe
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6,152 Reviews from our TripAdvisor Community

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Showing 3,860: English reviews
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Reviewed yesterday NEWvia mobile

My better half and I stopped off here for a three day break on the way home to chill out in a beautiful £300/night complex as every bit delightful as central Benidorm during the Euros. We could not have been more impressed by the scores of underage drinkers meeting their life partners in such a romantic setting while screaming deep...

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Thank dtudrb6u9uhvt
Omaha, Nebraska
Reviewed yesterday NEW

Our vacation this year to Mexico was new. We decided to switch venues and try something new. It turned out to be a bad mistake. We booked on Expedia for a king size suite with ocean view and paid extra money. Upon arrival we were given a double junior suite. In order to upgrade we were told it would cost...

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Thank jeremyhV5462AU
East Kilbride, United Kingdom
Reviewed 2 days ago NEW

Spent a wonderful week here and the hotel is excellent. The staff cannot do enough for you and the place is absolutely spotless. The only negative for us was the food. It was too samey. Paprika sprinkled potato wedges or rice every night. Many evenings the food was barely warm. I am a plain eater so the food wasn't going...

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4Thank Laineyian
Rochester
Reviewed 2 days ago NEW

Claudia at the front desk was so nice and every helpful. ALMA at the pool bar made your day she was great fun. German and Joselyn at the Oriental Restaurant are so much fun we ate there 4 time's . We are planing on vacationing there next year we where with another couple and they loved it to . Sharon...

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2Thank Zane H
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Zane H Thank you for sharing with us the wonderful experience you had at Grand Park Royal Cancun Caribe. Our main objective in this business is to exceed our guests expectations, creating memorable moments that will turn your vacations into an unforgettable experience. I am sure all the staff will be very happy to read your comments, it is...

Chicago, Illinois
Reviewed 2 days ago NEW

The private beach is long and not crowed. The view is pretty nice. The pools and bars are amazing. However, most of the food is terrible. Only the buffet restaurant is good because the taste is normal. The Oriental Restaurant is horrible, the taste is so weird, which is absolutely not the Japanese and Chinese style as the menu marked...

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2Thank 846charlotte
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear 846charlotte It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it...

Reviewed 3 days ago NEWvia mobile

Our stay was superb. The food was excellent, the hotel staff were always helpful, the entertainment poolside and the evening shows were great fun. Nothing bad to say. This resort gets a 5 star rating from me.

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2Thank kfromOttawa
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear kfromOttawa Thank you very much for sharing your review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide...

Houston
Reviewed 3 days ago NEW

Front desk did not fulfill their promises. Bartender management did not allow bartenders to make shots or certain drinks despite us oaying full price for an all inclusive experience. They claimed it was because some other spring break college students were being irresponsible with drinking. Their solution was to make everyone suffer the conveniences.

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2Thank 678israelp
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear 678israelp Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. Please be sure that the corresponding departments have been aware of this...

Reviewed 5 days ago NEWvia mobile

Love this resort, staff are extremely hard working and very friendly! Upon arrival, we were upgraded into the premium building. Ocean front room "Wow" absolutely beautiful views. The food is better than expected, accompanied by unlimited premium liquor. The resort is kept incredibly clean, the staff work very hard at this. Great location, right on the beach and short ride...

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8Thank Dave A
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Dave A It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to make every stay as pleasant as possible and it is gratifying to know that we succeeded, allow me to let you know that this kind of reviews encourages us to strive for a service of...

Reviewed 6 days ago NEW

We stayed in one of the villas right on the beach over last Christmas. The room was clean and functional, but the best part was the amazing view with a balcony right on the water. Down the stairs and onto the sand. Amazing cabanas set up on the beach. The staff was amazing - friendly and quick. The pools were...

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3Thank Katherine H
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Katherine H Thank you very much for taking time out of your day to share your experience on this site. I am pleased to learn that we were able to make your vacation enjoyable and I would like to invite you to stay with us again, we would be more than happy to be your hosts on your next...

Reviewed 1 week ago

Excellent clean resort. Stayed there 20 + years ago when it was non -all-inclusive hyatt. When back for our 36 anniversary and loved it. Even with the spring breakers. They were respectfull and fun. Food excellent. Entertainment fun. No high pressure salesman. Said no. Never was asked again.

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7Thank Karen G
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Dear Karen G Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun Sincerely Carlos Da silva General Manager

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you'll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 

Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM936 - RM6,294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun
Hotel Style:
#25 Business Hotel in Cancun
#32 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#44 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cancun Caribe staff and other travellers.
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Questions? Get answers from Grand Park Royal Cancun Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good”
 of 5 bubbles 432zaneh, 27 Mar 2017 | Read review
“I would highly recommend the villas over the tower.”
 of 5 bubbles katherineh895, 23 Mar 2017 | Read review
“Beds were a little hard but room was fantastic.”
 of 5 bubbles ronaldhS454LN, 22 Mar 2017 | Read review
“Ask for the renovated hotel or one of the villa suites.”
 of 5 bubbles ScorpioCatwoman, 20 Mar 2017 | Read review
“Royal Tower is the best building to stay at and are the closest to the beach.”
 of 5 bubbles 172lancem, 20 Mar 2017 | Read review
5 of 5