We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Plaza Kokai

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Hotel Plaza Kokai
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

109 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 37: English reviews
Greater London, United Kingdom
2 reviews
Reviewed 4 weeks ago via mobile

Apart from having to change rooms as the noise of the traffic was a bit much after 24 hours travelling there is nothing I can fault this hotel for. It has a pool, bar, roof terrace, clean and well appointed rooms, polite and helpful staff and is in a good location for buses to the beach and beyond. My only... More 

Helpful?
Thank Estoril65
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 August 2016 via mobile

We made the mistake of staying in Cancun for 3 nights before taking a flight out of Mexico. This hotel however was the only saving grace. Nice staff. You can ask for an extra key card for the A/C. It's far away from the beach though, most of which are only accessible through other hotels. A good place to stay... More 

Helpful?
Thank Isobel T
Level Contributor
6 reviews
Reviewed 28 July 2016 via mobile

First thing first, it is price friendly but you definitely get what you paid for , on this hot hot weather , in the 90s most of the time , they have no fridge in the rooms, that equals to no cold water to drink or any other beverages for that matter, hot water while in the room only, they... More 

Helpful?
Thank owlking

Travellers are raving about these Cancun hotels

Dorado, Puerto Rico
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2016

Stayed one night, very clean. personnel were kind, helpful and understanding. Late night check in was admitted (12am). Pricing per night was good. The hotel is walking distance from both main bus stations.

Helpful?
Thank Keymi14
Moravia, Czech Republic
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2016

Stayed for 6 days in March 2016. Very helpful staff, hotel OK but could use some remodeling. Towels were not replaced the whole period but room was kept clean. Hotel was not very full yet quite noisy. Very good location though close to Central Bus station and food store. IMO very good for a traveller on low budget.

Helpful?
1 Thank David S
Mexico City, Mexico
Level Contributor
143 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 11 March 2016

By far the worst hotel I have stayed in many years. I had room 110 and at fifteen minutes of getting bitten several mosquitoes, so I asked for a room change. This time I was assigned room 210, on the second floor. pleasant surprise because the room was remodeled, with floors and new table. The A/C was working good also.... More 

Helpful?
Thank datealas
Toronto, Canada
Level Contributor
75 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 16 February 2016

Small hotel located in Downtown Cancun with just steps away from the ADO BUS terminal, shopping area, large supermarket and local transit system with frequent busses to and out of Hotel Zone. First impression – a regular budget hotel good for a short stay. No any small appliances of any kind in the room. Nothing exited and nothing to write... More 

Helpful?
Thank Jack B
1 review
Reviewed 14 February 2016 via mobile

Pros: Value - For around $30 a night, the price can not be beat Location - Close to some neat spots downtown including the ADO bus station. Walk to beach was 1.5-2 miles. Clean - Cleaner than a Motel 6 or Super 8 in the states Reliable Internet Cold Air Conditioner Helpful staff Affordable restaurant attached Cons: Cold shower -... More 

Helpful?
Thank Gary A
Whitefish, Montana
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 December 2015 via mobile

I really like staying at the Hotel Plaza Kokai, for reasons both conventional and non. First of all, this is not a resort, is not on the beach, so don't bother if that's what you're looking for. It is, however, conveniently located downtown, two blocks from the bus terminal and a short cab ride to Puerto Juarez. The entire hotel... More 

Helpful?
2 Thank WKATM
Minneapolis, Minnesota
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 November 2015

We were staying close to this hotel, went to check it out because it had some great rates online, they showed us a room, it was nice, the beds were amazing and so we booked, we got there and they gave us a old room, near the night club, beds were hard as a rock, it was not anything like... More 

Helpful?
Thank tinarena2000

289 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (27)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (3)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (5)
Viewed
Other (9)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (238)
Viewed
Amenities (13)
Viewed
Junior Suite (47)
Viewed
Pool (20)
Viewed
Dining (33)
Viewed
Standard Room (29)
Viewed
Standard Room (Alternative) (27)
Viewed
The Hotel (69)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (7)
Viewed
Family/Play Areas (1)
Viewed
Bathroom (3)
Viewed
Dining (3)
Viewed
Business Centre/Function Rooms (1)
Viewed
Room/Suite (6)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.7 km away
Hotel Xbalamque Resort & Spa
0.8 km away
Maria De Lourdes
Maria De Lourdes
#132 of 183 in Cancun
23 reviews
0.4 km away
Kin Mayab
Kin Mayab
#79 of 183 in Cancun
176 reviews
Show Prices
Show Prices
Show Prices
1.0 km away
Hotel los Girasoles Cancun
Hotel los Girasoles Cancun
#98 of 183 in Cancun
95 reviews
0.6 km away
Rivemar
Rivemar
#118 of 183 in Cancun
38 reviews
0.6 km away
Suites Cancun Centro
Suites Cancun Centro
#128 of 183 in Cancun
19 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 

Additional Information about Hotel Plaza Kokai

Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM133 - RM267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Plaza Kokai 3*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Priceline, Hotels.com and Booking.com so you can book your Hotel Plaza Kokai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Kokai Hotel
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza Kokai staff and other travellers.
4 questions
Ask a question
Fredericksburg, Virginia, United States
over a year ago
Mount Pearl, Canada
over a year ago

See all questions (4)

Questions? Get answers from Hotel Plaza Kokai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor in the wing are better.”
  • view from room 302 (hotel zone in a distance)
  • bathroom - fairly clean
  • bathroom - fairly clean
  • room 111
  • room 111
  • room 111
  • room 111. View from the door
  • room 302 (better room)
 of 5 bubbles 229jackb, 15 Feb 2016 | Read review
“ask for a remodeled room, but you will have to beg for it”
 of 5 bubbles tinarena2000, 23 Nov 2015 | Read review
“Go to another hotel”
 of 5 bubbles hendrix9422, 18 Jan 2015 | Read review
“room we had was good , view , excellent quality , bedsheets , towels aircon etc . very comfortable and roomy , cheaper to bookon the net as we did than walkin , can walk to ADO bus station 2 blocks”
 of 5 bubbles bbolvr, 27 Aug 2014 | Read review
“Ask for a room at the end of the hallway away from the elevator. It can get noisy, and people walking up and down the stairs are noisy.”
 of 5 bubbles mrscleo, 13 Feb 2014 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay