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Occidental Tucancun

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#46 of 181 Hotels in Cancun
Certificate of Excellence
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Occidental Tucancun
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4,304 Reviews from our TripAdvisor Community

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Showing 2,404: English reviews
Reviewed 2 days ago NEWvia mobile

I paid extra for premium. I'm not cheap and I tip always. But. The service here sucks. Like motel 6 suck. Don't waste ur money. Nobody to serve u at the premium bar. We served ourselves after waiting ten minutes. For 3 days straight in a row we served ourselves at this service. And when Wednesday came around we got...

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Helpful?
Thank Ladi E
Reviewed 2 days ago NEW

The hotel is clean, staff are lovely but I just don't think the standard was great compared to the numerous other all inclusive hotels in the area. Even though it was all inclusive my friends chose to go out to eat because they didn't like the look of the buffet. The lobby is a bit misleading as it was modern...

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Thank Uiscebawn
Campbell Hall, New York
Reviewed 4 days ago NEW

Barceló is now part of our all-inclusive package with Occidental so we decided to give one of their hotels a try. We booked the Tucancun for a November visit. The hotel is a very nice facility, very clean and well maintained. You can see they take pride in their resort and strive to keep it looking good. There were 7...

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Thank facebooklessharry
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Facebooklessharry; Thank you for taking the chance to try Barceló Tucancún (now Occidental Tucancún) and for share your experience with the Trip Advisor community. Our main goal is the entire satisfaction to our guest and for us every detail makes the difference, so we do our best to assign our valuate customers according to their request, and we are...

Tampa, Florida
Reviewed 4 days ago NEW

The hotel is very good, specially the staff. They are always ready to assist you in any situation. The buffets should have more variety. The room was comfortable, but the tv channels are more focus for kids. They're repairing one of the pools but 2 others are open.

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Helpful?
Thank Judy34678
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Judy34678: Thank you for taking the time to evaluate our service and share your comments about your stay at Occidental Túcancun. We are very honored to know that our service was up to your expectation and we also appreciate your feedback about our restaurants, we will transmit your review to the chef so we will work on the improvement...

Leicester, United Kingdom
Reviewed 5 days ago NEW

This was one of the best holidays ever. The hotel was clean, smart and exceeded expectations. I don’t think I paid for a beach view but I got one anyway. The room was huge, even for a couple, and I was a solo traveller. The bed? The biggest I’ve ever slept in, absolutely massive, almost different timezones! I stayed for...

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Helpful?
Thank championfox
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Championfox, We really appreciate the time you had taken to write such a kind review about your stay at Occidental Tucancún. We are very glad to know that you had a pleasant stay, that you were delighted with the facilities of the resort, and that our service was up to your expectations. Thank you for mention Ernesto Daggio, Miguel...

Oakville, Canada
Reviewed 6 days ago NEW

This hotel is located in the Hotel Zonnera in Cancun not too far away from the airport.nearby shopping malls include Kukulcan Plaza and La Isla.Rooms are very clean and the resort is well laid out.There are 2 main swimming pools and 3-4 bars.Service by the staff is great and all are friendly go out of their way to help out,Need...

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Thank spp_13
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Spp_13; Thank you for taking the time to share your experience with the Trip Advisor community. We are very happy to learn that you enjoyed your stay and the facilities of Occidental Tucancún, we are very proud of our privilege location in the heart of Cancun hotel zone, which allow our guest the freedom to stay at the hotel...

New York City, New York
Reviewed 1 week ago via mobile

These guys rock! Jose poot is a great bartender and FUNNY, as are rocky and Armando, and Gaby Chi is such a sweetheart and she has selfie game... The beach is rough, but beautiful. Cesia (kittycat) is a great motivator by the pool. Liliana Sanchez is so attentive and sweet, and Raphael izquierdo was amazing behind the bar and he...

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Helpful?
Thank mikeskeedle
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Mikeskeedle, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel...

Potomac, Maryland
Reviewed 1 week ago

The beach and common areas were beautiful. The food wasn't very good, and we had a problem with weak drinks. The rooms themselves were ok, but it was obvious the rest of the hotel had been renovated and they hadn't. We could also hear everything that was going on in the hallway and other rooms. The spa was amazing, they...

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Thank cassieche
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Cassieche, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Thank you again for choosing our hotel on this...

New Fairfield, Connecticut
Reviewed 1 week ago

The Hotel is beautiful and well maintained and clean. The bar staff is amazing! Armando and Margarito in the Lobby bar are the best bartenders I have encountered inside the hotel. The Pool wait staff were so great also. Eddy Criollo and Dalinda were very responsive and showed me nothing but attention. They all knew what I Liked to drink...

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Thank jojo2girls
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jojo2girls; Thank you for taking the time to share us your experience at Occidental Tucancún Beach. We are very glad to know that you enjoyed the facilities and the service to our staff, specially Armando, Margarito, Eddy Criollo, Dalida, Kitty Kat and Eduardo, we will transmit your kind words to them, who will be honored to be recognized. We...

Saint Paul, Minnesota
Reviewed 1 week ago

We booked a family room on the premium level. It was wonderful to have our own premium level lounge where we could check in, make restaurant reservations, have wine, food and coffee. Gaby was simply wonderful and so very helpful! There were four of us and we appreciated the large accommodations of Rooms 7001 and 7002. One bedroom had two...

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Thank minnesotans4
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Minnesotans4; Thank you so much for such a detailed and kind review about your stay at Occidental Tucancún Beach. It was a pleasure to be your host; we are very happy to know that you enjoyed the facilities of the hotel and the service to our staff was up to your expectations since your check in and during your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Blvd. Kukulkan Km 13.5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM878 - RM1,889 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, BookIt.com, Barcelo and Hotels.com so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#35 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
201 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view. Anything else and you're looking at what looks like an industrial estate.”
 of 5 bubbles Uiscebawn, 7 Dec 2016 | Read review
“above the second floor”
 of 5 bubbles Judy34678, 5 Dec 2016 | Read review
“Beach view was awesome”
 of 5 bubbles championfox, 4 Dec 2016 | Read review
“the balcony rooms facing the oceans are the best.”
 of 5 bubbles spp_13, 3 Dec 2016 | Read review
“Ask for Ocean View!!”
 of 5 bubbles jojovincent, 17 Nov 2016 | Read review
5 of 5
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