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Occidental Tucancun

Barcelo.comUS$300*
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#42 of 180 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Occidental Tucancun
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4,820 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Tucancun
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Showing 2,696: English reviews
Montreal, Quebec
Reviewed 5 days ago NEW

We were looking for an all-inclusive stay that was of good quality that would not break our budget. This was an excellent choice. It has the pools, the beach, the great staff and entertainment. The food was good and had everything that I was looking for. Buffet had great choices and all good quality. The restaurants were not 5 star,...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
1Thank gbmontreal
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear gbmontreal, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tucancun was an enjoyable one. We continuously strive...

Reviewed 6 days ago NEWvia mobile

I would recommend this resort for the price. We weren't expecting the best to come out of something so cheap but we were pleasantly surprised. The beach is beautiful and the pools were great. Alberto the bar tender is the best person at this resort. I would highly recommend finding him and chatting with him. He made us the perfect...

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Helpful?
Thank shamshirkk
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear shamshirkk, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. It is nice to know that we were able to surprise you with our service and facilities despite the price you paid. We are always aware of the options that exist in the area, and consequently, our...

Reviewed 6 days ago NEWvia mobile

It was my first time not in the US, and I was blown away. Absolutely fantastic! The staff was so friendly and fun to be around, especially Aberto Martinez and the pool activities staff. Had so much fun and was super sad that I had to leave.. The food was also very good, the breakfast bars had some local Mexican...

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Helpful?
Thank amies10
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear amies10, Thank you very much for sharing this great review of your recent stay at Occidental Tucancun. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Orlando, Florida
Reviewed 6 days ago NEW

We just came back from 5 nights at this property and really loved it! Good food, great service and clean rooms right on the water. Was excellent for the price we paid. The only downfall was that there were no umbrellas to lay under on the beach. We came to get some sun but it would have been nice to...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank 721gayatrin
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear 721gayatrin, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful...

Reviewed 6 days ago NEWvia mobile

Me and my friends stay in the hotel for 2 nights and we had such a great time, the activities pool is amazing, good music lots of activities and really cute entertainers! Thanks you very much Danny and Joseph for the best 2 days in Cancun! See you soon, we will come back next month!

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Helpful?
Thank Leslie88888
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Leslie88888 Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We also are very grateful for your highlight on the quality of the entertainment program during your stay and and referencing team members by name, as we will now be able to address them individually and let...

Reviewed 6 days ago NEWvia mobile

Me and and bffs stay in occidental tucancun for 2 nights and we have a great time, activities pool was so good also the animation team thank you very much Evian, Joseph and Danny we had so much fun! Thank Mr juan Carlos arce manager of the hotel for the rooms, we will come back soon

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Helpful?
Thank lizzy c
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear lizzy c, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. we are very pleased to read that you did like the room we accommodated you in and that you found it to...

Flower Mound, Texas
Reviewed 6 days ago NEW

Buffet food variety was the worst I've seen in a long time! I wasn't going to write a review since I found my stay with you less than expected, but you kept asking, so here you go.for the price of this trip I would not return. We received the kind of service we would have expected on a much less...

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank Thanh Ngoc T
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Thanh Ngoc T, In Barceló Hotel Group we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics We also regret that our buffet couldn´t meet...

Reviewed 1 week ago NEWvia mobile

Alberto the bartender was great! Super friendly and chatted you up, always ready to get you more drinks, best bartender there!! The food was average, not very special but staff was very genuine and friendly. Great views of beach.

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Helpful?
Thank Migena G
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Migena G, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for referring to a team member by name, as we...

San Antonio, TX
Reviewed 1 week ago NEW

The Occidental Tucancun hotel Lobby and grounds for the mot part are great! They have recently been redone. Beautiful views! Our family of 6, stayed in a 2 room villa, on the ground level close to the beach area. When making my reservation I booked a 2nd floor villa, bc we wanted the balcony view - we were given a...

Review collected in partnership with Barcelo Hotels & Resorts
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Thank jenale80
Baltimore, Maryland
Reviewed 1 week ago NEW

The food was never satisfying and the drinks tasted watered down. Other than that the views were nice and the beach was very relaxing and beautiful. When we stayed there weren't many younger people our age (24&25)

Review collected in partnership with Barcelo Hotels & Resorts
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Helpful?
Thank kimberlyannh2017
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear kimberlyannh2017, Although we sincerely regret your disappointment with your stay in our Occidental Tucancun, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act on immediately as to enhance our future guests' experience among us. We are disappointed to read your dissatisfaction with culinary experiences; we know...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM796 - RM2,106 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with Hotwire, BookIt.com, Booking.com, Priceline, Barcelo, Hotels.com, Cancelon, HotelsforEveryone, Evoline ltd, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
318 questions
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See all questions (318)

Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the ocean front room (Master Suite Ocean Front) Excellent choice”
shannonsizemore81, 23 May 2017 | Read review
“We had the best view...oceanfront!”
jackierients, 17 May 2017 | Read review
“Beautiful Ocean View”
DesireeSM227, 11 May 2017 | Read review
“Best View, Quiet Beach, Great Security, Perfect Location”
wethy44, 11 May 2017 | Read review
“we had ocean view balcony and the view was beautiful”
estep123, 6 May 2017 | Read review
5 of 5
Barcelo.com
US$300* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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