We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Smart Cancun by Oasis

Show Prices
#43 of 182 Hotels in Cancun
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Smart Cancun by Oasis
Smart Cancun by Oasis
Panoramas (10)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

493 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 138: English reviews
Portsmouth, United Kingdom
Reviewed 4 days ago NEW

Stayed here for 10 nights in December - great hotel located on a main road, ten minutes walk from a huge shopping mall in one direction and a square with a night market, shops and bars in the other, bus a few minutes walk away will take you to the beach/Hotelzone area (or anywhere else you want to travel in...

 Report
Helpful?
1Thank Jenny B
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Jenny, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. We will pay special attention...

Odense, Denmark
Reviewed 1 week ago

We arrived around 11pm and the service and check in was fast and easy. The staff is very kind and our rooms were big, comfortable, clean and quiet. You have access to the swimming pool, jacuzzi and gym for free. There is a really nice club and a pop art restaurant for the evenings. You have access to several buses...

 Report
Helpful?
1Thank Paola J
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Paola, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed the facilities and amenities we offer....

London, United Kingdom
Reviewed 2 weeks ago via mobile

Nice hotel, not far from kukulcan Rooms are large, pool and breakfast buffet were good Good value for money i wd say, u wont get bad surprise maybe bathroom which is small but for young and not difficult couple we were pleased to spend time there and will book it again if i have to

 Report
Helpful?
Thank Hriad
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed the pool, the room and that you thought our restaurant was great. We go to great lengths...

A TripAdvisor Member
Level Contributor
6 reviews
3 hotel reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

I arrived in Cancun on New Year's Eve. I knew it would be busy so I booked my room on their website in August. Four days prior to my stay, I had received a second confirmation email. When I showed up in the evening, after traveling half way around the world that day, they told me I didn't have a...

 Report
Helpful?
Thank A TripAdvisor Member
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear Guest, We understand your complaints, we had a trouble with one of the online travel agencies that book rooms in our hotel as they overbooked the property, this in no way is an excuse for the inconveniences you found in your recent visit to Cancun, but we believe you deserve an explanation about the situation you experienced with us....

Reviewed 3 weeks ago via mobile

Only stayed here for 3 nights. Didn't go to the pool, restaurants or spa. This review is only for customer service and room 601. Hotel location - close to R1 and R2 buses which both go to hotel zone, 20 min walk to ADO bus station and 20 min walk to Malecon plaza/Pasteleteria which is the meeting place for Xplor...

 Report
Helpful?
1Thank Rizzame M
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear rizzame, it's a shame you couldn't visited our beautiful terrace, our restaurants or the entertainment we offer to our guests. This are some of the best features of the hotel and we know you would have enjoyed it, if you had the chance to experience it. We are glad to know you tried some local food and enjoyed the...

Hyattsville, Maryland
Reviewed 3 weeks ago

This is a family hotel in downtown Cancun next to the " Oasis Oh" Hotel. The location is great for families but you will need to take advantage of the complimentary shuttle service if you want to visit the beach or to spend a day at the sister hotels, the Oasis Palm or the Oasis Pyramid. This hotel is on...

 Report
Helpful?
1Thank Teacheragent101
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear guest, Thank you for sharing this review about our hotel. We are glad to know you enjoyed your visit and also that you visited our sister resorts. This is definitely one of the best features of our hotel, our guests not only make reservation their your own hotel, but to a whole hotel chain. We hope to have the...

Reviewed 3 weeks ago

I can't figure out the positive reviews for this hotel. The place had all the makings of a really great hotel, it was just incredibly poorly executed. We were booked for the Oasis Smart side of the hotel but were told we were upgraded to a room in Oh!, which is really the same hotel, just a different building. To...

 Report
Helpful?
1Thank Seth M
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear Seth, We would like to start by thanking you for take the time to share your experience in our hotel. We valuate the comments you made about your stay with us, as they are very important to make decisions that help us to improve as a hotel. Clearly the concept of the hotel was not what you were looking...

Toronto, Canada
Reviewed 14 December 2016

My family stayed in that hotel for 7 nights and we loved it! Great amenities, polite staff, very good location. We liked everything. Done all inclusive in Oasis Palm every other day, which was great for the kids! Reviews about loud air-conditioners were true, they are loud indeed (working well) but did not bother us too much as we were...

 Report
Helpful?
3Thank ewelina36
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear Ewelina, Is always great know that our guests enjoyed their time with us, and that they took advantage not only of what the hotel has to offer, but the benefits of staying in the largest hotel chain in the Mexican Caribbean. As you mentioned, an All Inclusive visit to our beach club, located at The Oasis Palm Resort, is...

Reviewed 8 December 2016

We were upgraded to Executive (6th floor) when checking in as that's the only room available. Our room faces the main street. We normally sleep with ear plug on so had no trouble sleeping at all. But light sleepers might have trouble sleeping at night due to the street noises. Good Cancun Centro location for its price range. We stayed...

 Report
Helpful?
Thank Helena N
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear Helena, Thank you for you comments about your experience at our hotel. We are glad to know the overall review of the hotel is positive and that you had a good time during your stay. We hope that you may consider stay with us on your next visit, the hotel also features 3 different restaurants, beach club with shuttle...

Reviewed 8 December 2016 via mobile

This is probably the wierdest and shortest review I can write while still giving 5 stars. We arrived at oasis smart after a long day of travelling from the uk. We were checking in and were asked why we came to Cancun, holiday/vacation and why we booked oasis smart. I told him it was due to trip advisor reviews. He...

 Report
Helpful?
3Thank Kevinandjoc
OasisHotelResorts, Gerente at Smart Cancun by Oasis, responded to this review

Dear Kevin, We really do, we love our guests and we go above and beyond to try to offer them valuable experiences that can become a great memory one day. There's very little we can add to your amazing review, but to say we hope to see you again and we thank you for your kind words about our hotel...

748 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (271)
Viewed
Room/Suite (24)
Viewed
Pool/Beach Area (56)
Viewed
Hotel & Grounds (36)
Viewed
Dining (10)
Viewed
View from Room (8)
Viewed
Bathroom (10)
Viewed
Family/Play Areas (7)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (118)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (450)
Viewed
Amenities (57)
Viewed
Pool (59)
Viewed
Dining (58)
Viewed
Standard Oasis Double Room - Executive Floor (45)
Viewed
Standard Oasis King Room - Executive Floor (53)
Viewed
Standard Oh! King Room (47)
Viewed
Suite Oh! (70)
Viewed
The Hotel (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Hotel & Grounds (2)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
8.6 km away
Flamingo Cancun Resort
Flamingo Cancun Resort
#75 of 182 in Cancun
2,662 reviews
13.3 km away
GR Caribe by Solaris
GR Caribe by Solaris
#24 of 182 in Cancun
2,901 reviews
4.5 km away
Grand Oasis Palm
Grand Oasis Palm
#54 of 182 in Cancun
2,827 reviews
Show Prices
Show Prices
Show Prices
4.4 km away
Oasis Palm
Oasis Palm
#78 of 182 in Cancun
2,608 reviews
14.3 km away
The Westin Resort & Spa Cancun
12.7 km away
GR Solaris Cancun
GR Solaris Cancun
#32 of 182 in Cancun
4,237 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Smart Cancun by Oasis

Address: Avenida Tulum Esq. Brisa s/n | Downtown Cancun, Cancun 77500, Mexico (Formerly Oasis America)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM223 - RM455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smart Cancun by Oasis 4*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Travelocity and Expedia so you can book your Smart Cancun by Oasis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#9 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
#34 Luxury Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Smart Cancun by Oasis staff and other travellers.
159 questions
Ask a question

See all questions (159)

Questions? Get answers from Smart Cancun by Oasis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the main street and rooms close to the pool area tend to be noisy.”
 of 5 bubbles Teacheragent101, 28 Dec 2016 | Read review
“Ask for a quiet room and hope they give you one, otherwise bring ear plugs.”
 of 5 bubbles 391sethm, 26 Dec 2016 | Read review
“Nice large room with a shower. Good AC. Staff is very friendly and helpful. ”
 of 5 bubbles AVHS, 28 Nov 2016 | Read review
“Higher levels facing the pool”
 of 5 bubbles catherinelM2320RK, 28 Nov 2016 | Read review
“There is a shuttle from this hotel to the Oasis resorts everyday at 10.30 and 12 for free”
 of 5 bubbles OscarIvan, 20 Sep 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay