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Grand Oasis Cancun

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Grand Oasis Cancun
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5,568 Reviews from our TripAdvisor Community

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Showing 2,472: English reviews
Beaumont, California
Reviewed yesterday NEW

Be mindful that the bracelet system has changed. Double check to make sure you get what you pay for. You may pay extra to upgrade once you are there. The grand is not so grand, as it no longer includes the higher-end restaurants. Yes, I will warn the readers that my review is long. I am providing all the details...

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Helpful?
Thank lizluvsc
Reviewed yesterday NEWvia mobile

There are two parts to this hotel. Half is a bit run down n the other half is newer and nicer. This hotel is mainly for families. Great for children. We were given a day pass for grand oasis palm pyramids which was much nicer and if we chose to go back would definatly be interested in this particular hotel....

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Helpful?
Thank miniW83
Bryceville, Florida
Reviewed 2 days ago NEW

We checked in on a Monday. The front desk lady was very pleasant, although they didn't tell me about the ice machine in my building in her welcoming speech. I wasn't made aware this was ice at the location until my last night. The bell man was excellent, and helped me when the room they checked me into at the...

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Helpful?
Thank HArnold19
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Valatie, New York
Reviewed 2 days ago NEW

We have have never traveled to Mexico and this vacation was all we imagined and more! The resort was beautiful, clean and very accommodating to anything we needed. The all inclusive was SPOT ON! The food, drinks and staff were A+! We would go back again!

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Helpful?
Thank Lori H
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Thank you once again for...

Canberra, Australia
Reviewed 3 days ago NEWvia mobile

I stayed couple days as i wanted somewhere nice but not crazy expensive, to get over jet lag from long flight from Australia on way to Cuba. this place is huge (5 big buildings) ~30 food and drink places 4 pools etc. three levels of "all inclusive": light, grand, and (the pyramid) luxury. you get a wrist band on arrival...

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Helpful?
1Thank oharrap
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First of all thank you very much for your comments, it is important to mention that we consider every one of them in order to improve in all aspects and offer our guests the experience of their lives. Being the #1 entertainment resort in the city we are very committed to offer activities and shows that keep our...

Reviewed 3 days ago NEW

Terrible experience overall. 1. First of all, check in until 3 o´clock, even, when the room is ready. "Hotel policy" was the answer. Not the best thing to hear when you arrive at 9:00 am. If the room is READY I don´t know why they have this thing. 2. Waiters were very rude, not all of them but at least...

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Helpful?
Thank Germán M
Reviewed 3 days ago NEW

Great hotel to choose. Pool is so large lengthwise that you can have different experiences based on your preference. Many activities to choose from. I like that several things are separate charge to avoid paying for things you don't use, keeps costs down of your all-inclusive package. Entertainment in this hotel is unbelievable, there are a few clubs to visit...

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Helpful?
1Thank Sharon W
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Also we are glad you...

New York City, New York
Reviewed 4 days ago NEWvia mobile

Overall good food to choose. Good hotel and also nice shows. The line is too long when checking in and out. Need more people there to make it faster. Vendors annoying in the lobby make it uncomfortable for visitors

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Helpful?
Thank advisor29
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to...

Reviewed 4 days ago NEW

The room was fine, clean, everything worked as it should. There was construction going on at the property during our stay which was annoying. The drinks were fine, usually weak, but ok since you could have as many as you want. The food is another case, pretty much horrible in most cases. After being there for two days we went...

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Helpful?
Thank Bruce D
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Bruce, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Harrisburg, South Dakota
Reviewed 5 days ago NEW

My daughter-in-law and I stayed here for 8 nights. The first thing we were hit with was the musty stench in our room-- I mean it was so bad that we kept our luggage out on the balcony. When we returned, our husbands met us at the airport and the first thing they mentioned was how we "smelled" (moldy). It...

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Helpful?
1Thank Annette B
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM824 - RM1,720 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
684 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pyramid rooms are not worth it at all, its the farthest building from the beach and not every room can see the ocean like they claim.”
 of 5 bubbles HArnold19, 8 Dec 2016 | Read review
“Room was excellent and even welcomed us with the "Anniversary" greeting. Towels shaped to bride and groom swans and rose petals in the bed, completely perfect!”
 of 5 bubbles lorihA2478XG, 8 Dec 2016 | Read review
“Get other hotel”
 of 5 bubbles 438germ_nm, 7 Dec 2016 | Read review
“pay for ocean-view, after taking a plane here splurge on the upgrade”
 of 5 bubbles O7806HVsharonw, 7 Dec 2016 | Read review
“choose a different resort instead”
 of 5 bubbles AnnetteB999, 5 Dec 2016 | Read review
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