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Grand Oasis Cancun

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Grand Oasis Cancun
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6,043 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Oasis Cancun
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Showing 2,679: English reviews
Reviewed 1 week ago

Ive been to a few all inclusives now. Both in Mexico and other countries. The location of the hotel is beautiful, the grounds were also well kept and clean. I was definitely frustrated with the lack of staff that spoke or understood english. I understand the varyling levels of stay. Gold band gets you everything, black band again is more...

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Helpful?
Thank Deanna C
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Deanna, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understanding, help and satisfy all...

Reviewed 1 week ago

About to leave this wonderful resort. Great staff, good food. For all of those that complain about quality of food, service, etc., remember that you are on vacation. If you need a little perspective, get frustrated, or agitated, go look at the ocean. You are in paradise. Set back, relax, and let the good times roll. In the Pyramid at...

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1Thank Matthew M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Matthew, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We thank you for the kind comments and will, of course, congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at home. It...

Alberta
Reviewed 1 week ago via mobile

I'll start by saying I've been to Mexico before and had great stays! First trip was to an inexpensive hotel in Puerto Vallarta. It was fantastic! 2nd trip to Manzanillo - resort was good, food absolutely amazing. This trip: Rooms - Requested a king (in advance) and got two double beds instead. The shower was nice and the TV was...

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Helpful?
2Thank ncourtney
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Los Angeles, California
Reviewed 1 week ago

The Grand Oasis all inclusive was great! The Oceanfront room met all of my expectations. The restaurants and services were outstanding. Numerous activities both day and night. Nice bars, the Fontainebleau was our nightly stop.

Review collected in partnership with this hotel
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2Thank tomdI2910IV
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with...

Reviewed 1 week ago via mobile

Not sure where to start. 8th trip to Mexico...There were things to love... and things that really were a disappointment. Grounds, pool, and beach are absolutely beautiful!! There were always seats to be found which is nice. -Entertainment- (not a resort for under 18) a blast! The entertainment crew was Lively and fun at all times!!! Music on the beach...

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2Thank ads5129
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we are truly sorry for the inconvenience you and your family had regarding...

Twining, Michigan
Reviewed 1 week ago

I was also nervous after reading many negative reviews but kept an open mind and had a good time. Yes - waiting in line for restaurants is ridiculous - we waited to get into the breakfast buffet (20 min) then had to wait again for the omlette lady! Gave her a tip, she works hard. The buffet restaurants are way...

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Helpful?
1Thank scrap1judy
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. We are glad you enjoyed the food. On the other hand, we are truly sorry for the inconvenient you had with the waiting lines, however, we will send your comments to the person in charge to avoid this to happen again...

Reviewed 1 week ago

We came here for family vacation and I will never come here again. FOOD/BAR - The food and drinks are terrible unless you pay extra for them or upgrade your wristband to premium. Apparently all-inclusive doesn't mean all-inclusive, there are levels. It also takes forever to get service, sometimes waiting 20-25mins while seated at the bar to get a drink....

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3Thank Krystie G
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Krystie, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We regret not having met your expectations and please accept our most sincere apologies for the inconveniences with your room during your stay. All your comments are fully considered in order to improve our range of services and...

Reviewed 1 week ago

Went to Grand Oasis end of January with a few friends and we all loved it and had an awesome time. Grand Oasis was awesome, it's huge! Everything in general was extremely nice - when you got down to smaller details it kind of lacked but for us we didn't mind at all. The beach was BEAUTIFUL! Nicest beach I...

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Helpful?
2Thank 1315carinab
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know had such a fantastic time. We will, of course, congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Also, we are glad you...

Vancouver, Canada
Reviewed 1 week ago

Large resort - took us a while to figure out the 'lay of the land'. Grounds, pools etc all seemed well taken care of. Beach is beautiful and waves are a blast but no bar service for us 'blue banded people' and lounge chairs have to remain in the roped off areas. Very few beach vendors - if you are...

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Helpful?
Thank Babs4now
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thanks for taking the time to share your experience about your stay at our resort. We are delighted that you enjoyed our facilities, our entertainment and our wide variety of restaurants. On the other hand, we appreciate your comments on the areas we can improve; we always take into account the comments of our guests in order to...

Indianapolis, Indiana
Reviewed 1 week ago

My wife and I had never been to Mexico before so we picked Grand Oasis Cancun for our honeymoon. We could not be more happy with our choice. From the moment that we arrived the staff could not have been more helpful and friendly. The concierge for our building would call every morning just to see if there was anything...

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2Thank train5171
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First of all thank you very much for taking the time to write us your comments about your stay at our resort. We feel extremely special because you chose us to be part of such a special vacation in your life alongside your wife. We are very committed to making your experience something unforgettable and we count on...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM887 - RM1,796 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Hotels.com so you can book your Grand Oasis Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#54 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#66 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
817 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if your balcony closes - first thing, and then check if your water comes out at proper temperature from the shower.”
 of 5 bubbles Sukhraajkaur, 22 Feb 2017 | Read review
“If you are going to party with young people go to Oasis. Grand Oasis is more for a maturer crowd. The VIP status is well worth paying for.”
 of 5 bubbles PJ42015, 22 Feb 2017 | Read review
“Room was great and always clean. The air conditioning worked too much and I had to turn if off from being too cold at night, but the room was comfortable enough without it.”
 of 5 bubbles Brantrav, 21 Feb 2017 | Read review
“Get a pyramid room. It gives you full access to all of the eating and drinking options.”
 of 5 bubbles allanbowers, 20 Feb 2017 | Read review
“Oceanfront is a must ”
 of 5 bubbles tomdI2910IV, 16 Feb 2017 | Read review
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