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Grand Oasis Cancun

TripAdvisorUS$212*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$217*
US$212*
US$217*
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Grand Oasis Cancun
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6,384 Reviews from our TripAdvisor Community

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Showing 2,890: English reviews
Stoughton, Massachusetts
Reviewed 13 April 2016

Upon arriving at the hotel it appeared exactly as expected. The gentleman that helped with the bags were nice and the grounds were beautiful. However, we were told upon check in that we could come back at three to get our room keys. The staff member spent more running in the back than serving us. 3:45 we were told our...

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Helpful?
3Thank Suzan N
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Atlanta, Georgia
Reviewed 13 April 2016

The reason this property gets 2 stars is the property itself. The grounds and beach are beautiful. For $37 per day, you can rent a cabana and have a fabulous view and food and drink service. This was the best part of our vacation. The rest of the experience is pretty awful. Check in is confusing and inefficient. The rooms...

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Helpful?
3Thank Lisafromatlanta
Mentor, Ohio
Reviewed 12 April 2016 via mobile

Wonderful food served by a great waitstaff. Thank you Salvator, Angel, Guillermo, Noe, and Wilbert for your "over the top" service. This was our favorite restaurant on the resort. The view of the beach is breathtaking. The food was outstanding. These gentlemen deserve a big raise.

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Helpful?
1Thank Christine H
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We are glad you had the opportunity to visit Cocoa...

Biddeford, Maine
Reviewed 11 April 2016

Overall the hotel wasn't bad. We had running hot water and a fully stocked mini fridge that they continued to restock. Check in was rather unpleasant, waiting about an hour, and not knowing exactly where to check in with no one to really guide and help. The time share people did get a bit annoying, but hey, give em a...

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Helpful?
Thank Hannah A
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Hannah, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is...

Greater London, United Kingdom
Reviewed 11 April 2016 via mobile

Me and a group of friends came to cancun for spring break. We chose grand oasis as we had heard it was the place to be for spring break. I have to say it lived up to expectations on the party front. The beach parties at day and night were awesome, lots of people, the clubs and bars in hotel...

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Helpful?
Thank jamiej1991
Reviewed 10 April 2016 via mobile

Wasn't terrible wasn't great. Pool and beach area are nice. Staff is nice but not over the top friendly. Stay away from the creepy guys with the brown shirts, they are trying to sell you stuff. Wifi is not free and food is ehhh. This is a great place if you're young and don't care about all the little extras...

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Helpful?
Thank Erica S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Erica, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you enjoyed the pool and the beach area, we work hard to keep both of them clean for the comfort of our guests. On the other hand, we are truly sorry...

Grand Blanc, Michigan
Reviewed 9 April 2016

This is long but if you are considering going here you should read it.... Lets start with the pros...Manuel at the pool bar is awesome! His drinks pack a punch and are delicious. He really is the only bright spot in a very bad vacation! The gentlemen at the Amstar desk were also great!!! Also the beach is beautiful! The...

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Helpful?
5Thank Sarah B
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Reviewed 8 April 2016 via mobile

What a wonderful place! My wife and I had been looking for somewhere to take a break from our busy schedules and we thought a little trip down to the Snake's Nest (Cancun) would be great. Anyone with kids can tell you that, sometimes, they can be a bit of a handful; especially twins. Thank God for the staff in...

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Helpful?
1Thank James A
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear James, First and foremost thank you for taking the time to write us your comments about your stay at our resort, it gives us great pleasure to know you had such a fantastic time. Also, thank you for highlighting the great service of the staff at the Kid's Club, we are very commited to providing entertainment for all ages...

New York City, New York
Reviewed 7 April 2016

Went to Grand Oasis for Spring Break with a few friends. During our time there we were so surprised to find how helpful everyone was. Carlos was the concierge in our building and he gave us a lot of great tips and remembered all of our names. At the Steakhouse Marcos remembered our food preferences and gave us great service...

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Helpful?
Thank chriswild2016
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed the Spring Break season and are very happy...

Fort McMurray, Canada
Reviewed 6 April 2016

We stayed for 14 days from Feb 7-21 2016. The Sunwing brochure rated this resort as 4.5 stars. starting with the transportation which was almost hitch free. The flight and shuttle were pretty good. The problems started when we arrived at the resort. Check in took a little more than 1.5 Hours. We checked in at about 1030pm local time....

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Helpful?
8Thank Wayne D
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Room Service
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM832 - RM1,400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#64 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
878 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose 3 or 4 close to Tun Kul”
dominicr697, 25 Apr 2017 | Read review
“The room was spacious. The bed was hard. the rooms were cleaned late in the afternoon. We had to ring housekeeping for towels daily.”
ls0rrell, 24 Apr 2017 | Read review
“The rooms need a serious update and upgrade. ”
sarahP9295RB, 24 Apr 2017 | Read review
“We got upgraded on a room with ocean view, which was amazing for a couple. That changed my prception at first, then the friendliness of the staff made our time way better.”
966fabianm, 24 Apr 2017 | Read review
“The room I got was over the a/c on the top of the coffee and me but once the room door was closed, the sound literally grounded. Rooms over the garden was beautiful. Ensure to get your rooms cleaned daily.”
manuelcJ6706PO, 24 Apr 2017 | Read review
5 of 5
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US$212* /night
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Prices are for 1 room, 2 adults
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