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Grand Oasis Cancun

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5,566 Reviews from our TripAdvisor Community

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Showing 2,470: English reviews
Damiansville, Illinois, United States
Reviewed 3 September 2015

Disappointed in Apple vacation and EZN Travel in Breese for sending us here. I would not send people to this resort. Our room wasn't cleaned until 4pm on Sunday, we could never get towels, the 24 hour code they gave you for free internet didn't work, the bathroom was flooded all the time with an inch of water, the bathtub...

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Helpful?
1Thank Donna F
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Donna, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Houston, Texas
Reviewed 1 September 2015

My hubby and I stayed at the Pyramid Grand Oasis Cancun late August 2015. The Good: No reservations required for restaurants with exception of “Careyes Mexican Restaurant”. Best food at Rodizio Brazilian Steakhouse. Varied cuisines include Italian, Sushi, Spanish, Mexican, buffet, etc. / Beautiful beach, minimal seaweed. / Quiet, family pool area. / Nice room with ocean views – although...

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Helpful?
1Thank SandyB082015
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time of writing us your comments about your stay at our resort, it's important for you to know that we take into account every one of them to improve in every way. We are glad that you had the opportunity of visiting our specialty restaurants and that you liked them, we have a...

Denver, Colorado
Reviewed 1 September 2015 via mobile

Last year was my first visit to Cancun and had a great experience. I was hoping that this year would be a repeat of last year. As our taxi driver was taking us to our hotel. He mentioned that the Grand Oasis had five buildings. He mentioned that the building where we were staying at was where the partiers would...

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Helpful?
3Thank j80110
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking a little bit of your time to write us about your stay at our resort, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service....

Boston, Massachusetts
Reviewed 1 September 2015 via mobile

Had a friends bachelor party down in Cancun. Stayed 7 nights here with some good friends with the premium upgrade. One of the best trips I've ever taken, with all the amenities. Nice location near clubs, and the beach is amazing. Good place to stay with friends and recommend it at the price!

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Helpful?
1Thank Tyler S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Tyler, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We go to great lengths to provide our guests with a variety of food and drink options to satisfy their every need. Please feel...

London
Reviewed 31 August 2015

The room was large, the bed comfortable, the food excellent, the pool clean and the bars numerous. So why only one star? Because when we arrived, having flown thousands of miles these idiots claimed that our reservation had been 'cancelled', despite us having prebooked and prepaid. We were barely helped at all by staff, instead we were sent to a...

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Helpful?
4Thank BigFoodBear
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

Tampa, Florida
Reviewed 28 August 2015 via mobile

This was my 1st time being to cancel and I have to say it was the worst vacation I have ever had in entire life! Almost 3 hours to get my room, then my room 217 had a drainage issue .. my husband got in to take a shower and the water was nasty and black. . Then moved to...

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Helpful?
11Thank Janette G
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Janette, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. In regards to the inconvenient at your room it is important to mention that all rooms are thoroughly cleaned and regularly fumigated to ensure the wellbeing...

Olomouc, Czech Republic
Reviewed 28 August 2015

It was the best holiday. Very good entertaiment. The best animationes are Adrian and Edith. Excelent shows in Red Circus (Origen, Quetzal). High level of performance in Kinky bar. Thank you for everything and see you next year.

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Helpful?
3Thank Veronika K
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Veronika, Thank you very much for your kind comments. We are very happy to hear you had a great time while vacationing with us. It is a pleasure for us to know that we were able to make you had great vacations We will certainly congratulate the members of our staff you mention for making such a great job....

Frankfort, Illinois
Reviewed 28 August 2015 via mobile

The food was great. We found going to dinner early beats the long waits. The late night places to eat were unorganized. We were told to find a table then after sitting for 10 minutes we asked a waitress if we had one. She said they don't serve food on that side. We had to wait for a table on...

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Helpful?
1Thank GoLaur
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We appreciate your comments and we are very happy that we were able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the inconvinience you had, we will certainly take note to improve our service.. We hope you...

Calgary, Canada
Reviewed 27 August 2015

I stayed here with my boyfriend in May 2015. We were a bit leary of the resort before we arrived, because of several really bad reviews we read on Trip Advisor, but they were all wrong. When reading reviews, please keep in mind that everyone has certain expectations and where they come from also makes a big impact on what...

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Helpful?
4Thank Courtneyssssssssss
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Courtney, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear you enjoyed the private pool you had and that you thought our restaurants and our selection of drinks. We...

London, United Kingdom
Reviewed 27 August 2015

Brilliant holiday, amazing staff, great hotel, decent food, decent drinks, good entertainment! They have a good choice of restaurants my favourite being the main one where they serve amazing pizza's at dinner time. I would definitely stay there again.

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Helpful?
1Thank Mouthe4t
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. We are proud to say we have a team always...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM825 - RM1,720 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
684 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pyramid rooms are not worth it at all, its the farthest building from the beach and not every room can see the ocean like they claim.”
 of 5 bubbles HArnold19, 8 Dec 2016 | Read review
“Room was excellent and even welcomed us with the "Anniversary" greeting. Towels shaped to bride and groom swans and rose petals in the bed, completely perfect!”
 of 5 bubbles lorihA2478XG, 8 Dec 2016 | Read review
“Get other hotel”
 of 5 bubbles 438germ_nm, 7 Dec 2016 | Read review
“pay for ocean-view, after taking a plane here splurge on the upgrade”
 of 5 bubbles O7806HVsharonw, 7 Dec 2016 | Read review
“choose a different resort instead”
 of 5 bubbles AnnetteB999, 5 Dec 2016 | Read review
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