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Grand Oasis Cancun

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Grand Oasis Cancun
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5,794 Reviews from our TripAdvisor Community

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Showing 2,564: English reviews
Cancun, Mexico
Reviewed 15 November 2015

The best day Ever!! I live in cancun and I decide to having a Day pass with friends here! if you are looking for relaxing days or looking to have a great experience this is the place!! two diferents areas one are more for families and the second part are if you looking for party this is your place. Beautiful,...

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Helpful?
1Thank FabiolaGLEZ
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Fabiola, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel. We are pleased to know you had a great time with your friends in our resort. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve...

Reviewed 15 November 2015 via mobile

I really enjoyed this resort... It wasn't the best I've ever stayed at but if you're wanting to party it's the place for you. My only complaints were the check in process and the food. We had to wait til almost 4 to check in because our room wasn't ready.. After traveling all day it really sucked. Also the food...

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Helpful?
1Thank Kimberlyn R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Kimberlyn, We appreciate the time you have taken to share your experience with TripAdvisor readers. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We are pleased you enjoyed your stay. Thank you for being patient while checking in, we have...

Newcastle, Australia
Reviewed 15 November 2015

Once you arrive at this resort- you almost don't need to leave. All inclusive, means ALL inclusive (besides the spa). The variety of food, drinks and 2 clubs to choose on. Why leave? Activities by the pool by day run by enthused staff was entertaining. All the staff were super friendly and helpful, but this is a place you can...

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Helpful?
1Thank Emily1007
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Emily, We greatly appreciate the kind and positive review regarding your stay with us. It gives us great pleasure to know that you had such a great time during your vacation, it was an honor having you as a guest. We are happy to hear that you enjoyed the restaurants you visited and especially, the service offered by the...

Ayr, Canada
Reviewed 14 November 2015

As a Travel Agent, it is my job and responsibility to view hotels, their surroundings, their staff, the overall experience of other guest, and everything in between. My goal is to provide the most unbiased review so that my clients are prepared for a full and honest vacation experience. Please keep in mind everyone's opinions differ, and I am no...

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Helpful?
16Thank Roeena
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Roeena, We would like to sincerely thank you for sharing with us your experience, as well as choosing us as hosts of your stay here in Cancun. We appreciate the time you have taken to write such a detailed review and we want let you know that all your comments and opinions are considered in order to improve our...

La Tuque, Canada
Reviewed 13 November 2015

First night arrived there was no running water. After that, it wasn't bad. Good room service, nice view on the ocean. Cleanest Hotel on the site. Acces to better restaurants than the average. Breakfest in the hotel are quite average. All in all, I would advise it, much more the the Oasis cancun.

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Helpful?
1Thank Bragoledragon
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, First and foremost, thank you for placing your trust in our resorts and allowing us the opportunity to host your holidays. We are truly sorry for the inconvenience you had due to water pressure in the rooms. We have passed this information on to our maintenance department to resolve the issue. Regardless the setbacks, we are extremely glad...

Reviewed 13 November 2015

The best vacation i have ever had! if you are looking for relaxing family vacation it would work too, but if you are looking for party this is your place. Beautiful, clean, fun!!! Rooms are ok, they need some work, but really we did not have any problems with plumbing, always hot water, always air. The best thing in this...

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Helpful?
Thank Tanya K
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Tanya, Thank you very much for your kind and positive review. It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are very happy to have met your expectations and that you were able to enjoy an excellent trip to México. We greatly appreciate the special mention...

Gillingham, United Kingdom
Reviewed 13 November 2015 via mobile

Overall we had a pleasant holiday. Rooms were comfortable and spacious, but could have been cleaner. Hotel grounds were beautiful, with hammocks, many bars and nice pool areas. Most food was tasty, but certain restaurants greatly lacked quality. You couldn't be bored in this hotel, there's always things to do and shows to see... However the music by the pool...

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Helpful?
Thank Gemma M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our grounds, rooms, restaurants and entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. As you mentioned, we are currently making some changes, remodeling and improving our facilities for the...

Oakboro, North Carolina
Reviewed 13 November 2015 via mobile

BEWARE this place is rude and all lies. We arrived around 9pm Saturday night and after we checked in I asked the lady if calling back to the states was free and she said yes. We got to our room and it was flooded and our phone didn't work so we had to get another phone put in. After that...

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Helpful?
1Thank speedyhonda99
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Sylvia, We did an investigation regarding your incident and contacted the corresponding departments and staff members you mentioned to verify the information. Furthermore, we would like to thoroughly review your observations, which we fully respect, however we believe we can clarify certain comments you mentioned. It’s really important to mention that at your arrival, you were informed by our...

Los Angeles, California
Reviewed 11 November 2015

I read a lot of reviews on this place before we left for the trip and now that we are back, I must say its all true. All of it, the good and the bad. Yes, the Grand oasis is a beautiful property but the rooms are or a bit on the older side. Yes, the check in can be...

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Helpful?
10Thank Bshugah S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Likewise, express our appreciation for the flattering words we received from your stay with us. Thanks for highlighting those qualities that made your stay unforgettable. Each and every one of your comments are very valuable to...

Reviewed 11 November 2015

First and last time at this hotel. It is not only about the old, super dark and average food. It is all about the terrible customer service they have. I went to Cancun Nov 2015 for two of my best friends bachelorette party, and these guys just kept on bringing NOs to EVERYTHING. We wasted two whole hours at the...

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Helpful?
3Thank Cin A
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We would like to make an unreserved apology. We are truly sorry that you encountered so many inconveniences during your stay that tarnished your holidays. We wanted to let you know that all the complaints and suggestions from each of the comments in TripAdvisor are notified to all the departments in the hotel. All of them certainly help...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: RM959 - RM1,633 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#66 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
761 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room was very nice, there was a mini fridge loaded with beverages. The door was hard to open and a couple of the nights there were loud noises from people partying. ”
 of 5 bubbles , 16 Jan 2017 | Read review
“Remember to switch out your beach towels”
 of 5 bubbles T6525VKchriss, 16 Jan 2017 | Read review
“Get at least Grand Plus package. Lower the level means less restaurant options, and amenities.”
 of 5 bubbles 658jamier, 13 Jan 2017 | Read review
“away from the coyote and not in the pyramide”
 of 5 bubbles lyndseyl114, 12 Jan 2017 | Read review
“Ocean view is amazing. Do not expect logical service. Staff on the grounds know nothing. Make use of the concierge located in each building for anything from beach towels to dinner reaervations. Beautiful beach, poor sport facilities, nice pools”
 of 5 bubbles SAGadbois, 11 Jan 2017 | Read review
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